Natalie Romero

Department Trainer at California Department of Social Services
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Sacramento
Languages
  • Spanish Native or bilingual proficiency
  • English Native or bilingual proficiency

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Credentials

  • Oyster Academy Remote Ready Certification
    Oyster®
    Nov, 2022
    - Nov, 2024
  • Google Project Management Certification
    Google
    Apr, 2022
    - Nov, 2024

Experience

  • California Department of Social Services
    • United States
    • Government Administration
    • 700 & Above Employee
    • Department Trainer
      • Jan 2021 - Present

      -Pioneer comprehensive, cohesive, and consistent training curriculums that elevate the employee experience across various levels.-Steer workgroups and lead impactful training initiatives, resulting in accolades like the CDSS Excellence Award and the title of Outstanding Innovator.-Develop engaging, thoughtful, and innovative multi-week training sessions, both virtually and in-person, that ensure employee readiness and effectiveness.-Create an array of training resources including Procedure Manuals, Interactive Videos, and Visual Guides that foster a deeper understanding and skill acquisition.-Mentor and offer 1:1 coaching, embedding a culture of continuous learning and professional growth. Show less

    • Exemption Case Analyst
      • Dec 2019 - Jan 2021

      -Safeguarded California’s most vulnerable populations by conducting meticulous background checks, ensuring a safer environment for beneficiaries.-Synthesized data and findings into comprehensible reports, empowering stakeholders with crucial information for strategic decision-making.-Collaborated cross-departmentally, streamlining the background check process for efficient and effective outcomes.

  • California Department of Public Health
    • Public Safety
    • 700 & Above Employee
    • Fleet Analyst
      • Sep 2018 - Dec 2019

      -Delivered timely and vital projects aimed at ensuring food safety standards for the people of California. -Analyzed fleet operations, identifying areas for efficiency improvement, and recommending actionable strategies. -Collaborated with multi-disciplinary teams, ensuring projects aligned with department goals and had a direct positive impact on public health. -Delivered timely and vital projects aimed at ensuring food safety standards for the people of California. -Analyzed fleet operations, identifying areas for efficiency improvement, and recommending actionable strategies. -Collaborated with multi-disciplinary teams, ensuring projects aligned with department goals and had a direct positive impact on public health.

  • Schools Financial Credit Union
    • United States
    • Banking
    • 1 - 100 Employee
    • Member Services Representative III
      • Aug 2014 - Sep 2018

      -Spearheaded customer service initiatives, consistently achieving top-tier customer satisfaction scores and strengthening the credit union's reputation. -Advised clients on financial products, tailoring recommendations based on individual needs and financial goals. -Managed a portfolio of high-value accounts, ensuring optimal client satisfaction and retention. -Spearheaded customer service initiatives, consistently achieving top-tier customer satisfaction scores and strengthening the credit union's reputation. -Advised clients on financial products, tailoring recommendations based on individual needs and financial goals. -Managed a portfolio of high-value accounts, ensuring optimal client satisfaction and retention.

Education

  • California State University-Sacramento
    Bachelor of Arts - BA, Social Work

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