Experience

Newage IO

• Ukraine
• Information Technology & Services
• 100 - 200 Employee

• Tech Support Engineer Tier 3

  • Apr 2019 - Present



HUBBER.PRO

• Ukraine
• Technology, Information and Internet
• 1 - 100 Employee

• Support Engineer L3

  • Aug 2018 - Apr 2019



PUMB

• Ukraine
• Banking
• 500 - 600 Employee

• L2 Lead Support Engineer

  • Oct 2017 - Aug 2018

  Technical support for top managementmacOS administration, providing infrastructure

• L2 Support Engineer

  • Jul 2016 - Oct 2017

  Technical support for 5000 users, including regional officesPerform routine maintenance to ensure the functioning of the bank systems(about twenty)Updating the database of known solutions, writing documentationInstallation, connection, and configuration of computer/softwarePrimary diagnosis of technical problemsMake independent decisions on the diagnosis of the problemEffective diagnosis of the infrastructure on the basis of information provided by the user and logsCurrent repair / upgrade equipmentRegistration of movable equipment during work of divisionAn analysis of incidents, collecting logs and additional information for bug tracking to JIRARegistration incidents, in accordance with the algorithm of registration



Частный предприниматель

• Self employed

  • Feb 2016 - Jul 2016



Progresso

• Denmark
• IT Services and IT Consulting
• 1 - 100 Employee

• Deputy Director

  • Jul 2012 - Feb 2016

  Organization of the work of the enterprise, the introduction of new services. Monitoring of the market, market expansion, customer acquisition, an increase in capacity. Recruitment. Quality control and optimization of business processes.During my work:Entered into operation 6 new reception centers.Increased turnover by 50%Created a number of affiliate programs that have increased profits and expanded the scope of services provided. Optimize the performance, which allowed to handle the increased turnover without involving new staff and the acquisition of additional equipment.Significantly improved the quality of services.

• Administrative assistant

  • Jun 2011 - Jul 2012

  Operating client-banks.Maintenance of accounting.Creating documentation, contracts of sale, estimates.Submission of documents to state authorities. Support the work of lawyers involved in court proceedings.Operating logistics.Purchase and maintenance of PCs, smartphones.Investigate time management systems, successfully implement them to the work.

• Manager

  • Aug 2010 - Jun 2011

  Communication with customers on a cell, e-mail, chat rooms. Processing of client requests.Purchase of materials, raw materials for production.Organizing of online / offline conferences.



Sotovye tehnologiy 2000

• Sales Manager

  • Mar 2010 - Jul 2010

  UnderemploymentDirect sales UnderemploymentDirect sales