Experience

Find Human Resources Inc

• Philippines
• Staffing and Recruiting
• 100 - 200 Employee

• Senior Recruiter

  • Jan 2022 - Present



PSG Global Solutions

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Talent Acquisition

  • Feb 2020 - Jan 2022

  Continued in FINDHR PH •Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc. •Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents in these interviews. •Sets up interviews between candidates and hiring managers. •Is involved in recruiting passive candidates, through phone calls, emails and general relationship building. •Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions. Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Intraday Reporting and Tech, Aptos

  • Sep 2018 - Feb 2020

  • Managed the calls queue in real-time. • Produced hourly reports on the status of the calls queue to both Clients and Management. • Processed requests for fixing production credentials and tools issues. • Produced call arrival forecast and trends based on weekly queue behavior. • Started as an Agent and handled client technical issues through inbound calls, Emails, and remote access assistance. • Managed the calls queue in real-time. • Produced hourly reports on the status of the calls queue to both Clients and Management. • Processed requests for fixing production credentials and tools issues. • Produced call arrival forecast and trends based on weekly queue behavior. • Started as an Agent and handled client technical issues through inbound calls, Emails, and remote access assistance.



Shore Soutions

• Mandaluyong, National Capital Region, Philippines

• Reports Analyst, Multiple Accounts

  • Feb 2014 - Sep 2018

  • Produced reports for Daily, Weekly, and Monthly periods by extracting financial data from multiple Client-based servers and sorting it through Microsoft Excel and other Client-based tools. • Served as a Level 3 Technical escalations by helping the Agents resolve their Customers issues, deescalated Corporate and Legal complaints. • Analyzed and sent call drivers report weekly to the Senior Operations Manager and the Accounts Director. • Started as a Technical Support representative. • Produced reports for Daily, Weekly, and Monthly periods by extracting financial data from multiple Client-based servers and sorting it through Microsoft Excel and other Client-based tools. • Served as a Level 3 Technical escalations by helping the Agents resolve their Customers issues, deescalated Corporate and Legal complaints. • Analyzed and sent call drivers report weekly to the Senior Operations Manager and the Accounts Director. • Started as a Technical Support representative.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Representative

  • Jul 2011 - Jan 2014

  • Started as a Technical Support Representative. • Took the role of a seasonal Quality Analyst. • Started as a Technical Support Representative. • Took the role of a seasonal Quality Analyst.



SEASPAN CREW MANAGEMENT

• Makati, National Capital Region, Philippines

• Engine Hand

  • Apr 2010 - Mar 2011

  Inter-Continental Seafarer - Engine Department Main and Auxiliary Engines Maintenance Tanks for Chemicals and Oil Variants Monitoring Fresh Water Generation Anti-Pirate security Galley Assistance Inter-Continental Seafarer - Engine Department Main and Auxiliary Engines Maintenance Tanks for Chemicals and Oil Variants Monitoring Fresh Water Generation Anti-Pirate security Galley Assistance