Samir Amin

Technical Support Engineer at APG -Architecture & Planning Group
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Contact Information
us****@****om
(386) 825-5501
Location
Jeddah, Makkah, Saudi Arabia, SA
Languages
  • Arabic Native or bilingual proficiency
  • English Professional working proficiency

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Bio

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Credentials

  • Computer Hardware Basics
    Cisco
    May, 2023
    - Nov, 2024
  • Google Office: Docs, Sheets, Slides
    Udemy
    Dec, 2022
    - Nov, 2024
  • Jira Fundamentals Badge
    Atlassian
    Dec, 2022
    - Nov, 2024
  • IBM Technical Support Professional Certificate
    IBM
    Nov, 2022
    - Nov, 2024
  • Introduction to Cloud Computing
    IBM
    Nov, 2022
    - Nov, 2024
  • Subnets, Gateways, and Route Tables Explained
    Amazon
    Oct, 2022
    - Nov, 2024
  • Technical Support Basics
    IBM
    Oct, 2022
    - Nov, 2024
  • Google IT Support Professional Certificate
    Google
    Sep, 2022
    - Nov, 2024
  • Microsoft 365 Ultimate Guide 2022
    Udemy
    Jul, 2022
    - Nov, 2024
  • CompTIA A+
    YouTube
    Jan, 2017
    - Nov, 2024
  • International Computer Drivers License (ICDL,)
    مؤسسة الرخصة الدولية لقيادة الحاسب الآلي لمجلس التعاون الخليجي
    May, 2016
    - Nov, 2024

Experience

  • APG -Architecture & Planning Group
    • Architecture and Planning
    • 200 - 300 Employee
    • Technical Support Engineer
      • Jan 2023 - Present

  • Drwazah Engineering Consultant and Safety
    • Saudi Arabia
    • Engineering Services
    • 1 - 100 Employee
    • Technical Support Engineer
      • Feb 2022 - Jan 2023

      - Conducted workload assessments and developed new operational processes that resulted in a 23% increase in productivity. - Keep computer systems running smoothly and ensure that users get the most out of available resources. - Advise users on appropriate actions. This has increased productivity by 20%. - Troubleshoot system and network issues and diagnose and resolve hardware or software failures. - Train staff through a series of means, either in person or over the phone, to help set up systems or resolve problems. - Monitor and maintain computer systems and networks, including full setup of LAN; cabling, crimping, termination points, and testing. Show less

  • Petra Software Ind.
    • Egypt
    • Software Development
    • 1 - 100 Employee
    • Technical Support Engineer
      • Dec 2020 - Jan 2022

      - Pursue infrastructure integrity and provide a high-quality communications network to provide maximum benefit to users. - Provided outstanding technical support to customers. - Supported customers with basic technical support for current and previous software versions. - Conducted workload assessments and devised new operational processes that led to a 40% increase in productivity. - Escalated help desk tickets to Level 2 / Tier 2 support when L1/T1 technician support is insufficient. Printers support and management. - Software setup. Installing and maintaining macOS, Windows, desktops, and notebooks; troubleshooting and solving end-user IT problems. Show less

  • Ülker
    • Türkiye
    • Food and Beverage Manufacturing
    • 700 & Above Employee
    • Help Desk Technician
      • Dec 2016 - Dec 2017

      - Maintain Computer Hardware & Software - Setup Computer Operation Systems - Setup Printers & Photocopiers - Setup Network for Clients - Sales IT Equipment - Installing & Managing Microsoft Windows Server including Active Directory, Group Policy, DNS, DHCP - Maintain Computer Hardware & Software - Setup Computer Operation Systems - Setup Printers & Photocopiers - Setup Network for Clients - Sales IT Equipment - Installing & Managing Microsoft Windows Server including Active Directory, Group Policy, DNS, DHCP

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