Experience

The Stay

• Türkiye
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Jul 2023 - Present



Courtyard by Marriott Istanbul West

• Türkiye
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Sep 2022 - Jul 2023



JW Marriott Istanbul Bosphorus

• Türkiye
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor // Acting Duty Manager

  • Aug 2021 - Sep 2022

  • Supervising Front Desk operations during assigned shift to a consistently high standard • Ensuring the team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events • Advising the team of any special events or VIP Guests in the hotel that day • Monitoring the appearance, standards, and performance of Team Members with an emphasis on training and team work • Maximizing sales revenues through up-selling and marketing program • Managing Guest requests, inquiries, and complaints promptly and completely • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service • Engaging Guests in conversation and provide general assistance • Managing, recording, and resolving promptly all Guest complaints • Meeting and greeting VIP Guests and major corporate clients upon arrival • Understanding all credit procedures and ensure they are applied • Staying current with all hotel products, services, policies and emergency procedures • Monitoring guest satisfaction reports and implement actions to improve results • Handling, recording and following through with management issues or emergencies that arise Show less



Park Hyatt Istanbul - Maçka Palas

• Türkiye
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist // Acting Night Manager

  • Aug 2019 - Aug 2021

  • Maintaining a high level of guest satisfaction through actively communicating with the guests before, during and after the stay. • Ensuring the quality of the hotel product is always at the highest possible level. • Performing tasks related to the night audit, running the closing of the day in our systems and creating the reports that are needed for multiple departments. • Following-up on administrative discrepancies and other irregularities resulting from the night audit and ensuring correct communication on this to the right departments. • Ensuring guest and colleague safety and security following the existing procedures. • Walking safety rounds through the hotel multiple times per shift. • Checking guests in and out and handling guest requests. • Posting expenses on guest accounts, and processing payments for the guests. • Promoting teamwork and lifestyle service through clear communication and coordination with other teams. • To undertake Reception duties, including meeting, greeting and attending to the needs of guests, to ensure a superb guest experience. • Manage questions or queries promptly and efficiently, with a pleasant and welcoming manner. • To assist in dealing with guest complaints in an effective and courteous manner, providing or seeking solutions in a timely manner. • To be responsible for accurate and efficient accounts and guest billing processes. • Be responsible for all payment transactions along with notification of discrepancies during your shift. • To duly carry out control of administration procedures and adhere to the security of reception and operating floats. • To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area. • To understand the correct reservation procedures, take any reservations and accurately record reservations. • Liaise with other departments in order to maintain accurate and up to date information. Show less



Renaissance Izmir Hotel

• Türkiye
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Jul 2018 - Jun 2019



Sheraton Salt Lake City Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Jan 2018 - Apr 2018



Swissôtel Büyük Efes, İzmir

• Türkiye
• Hospitality
• 100 - 200 Employee

• Bellperson

  • Sep 2014 - Dec 2017



Renaissance Polat İstanbul Hotel

• Türkiye
• Hospitality
• 1 - 100 Employee

• Bellperson

  • Jun 2012 - Aug 2012