Experience

Mad Mobile

• United States
• Software Development
• 100 - 200 Employee

• Senior Product Manager, Retail

  • Sep 2022 - Jul 2023



Republic National Distributing Company

• United States
• Beverage Manufacturing
• 700 & Above Employee

• Senior Product Manager, eRNDC

  • Nov 2021 - Sep 2022



Globys

• United States
• Software Development
• 1 - 100 Employee

• Senior Product Manager

  • Sep 2020 - Nov 2021



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Product Manager, Digital Operations

  • Jan 2015 - Aug 2020

  Bethesda, Maryland As part of the Digital Operations team, use direct and indirect customer feedback to improve the digital customer experience. Responsible for managing two key products, Salesforce Chat and Glassbox, as well as issue prioritization and process improvements.



Total Wine & More

• United States
• Retail
• 700 & Above Employee

• Ecommerce Product Manager

  • May 2013 - Dec 2014

  Potomac, MD Worked with vendor and internal business partners to define site features and functionality for website re-platform and shift to an omnichannel digital strategy. Managed 2 direct reports and mentored team members on creating high quality documentation and test scripts. Key Responsibilities: • Worked with business partners to gain alignment on requirements and produce documentation • Drafted functional specifications in coordination with developers and other technical partners •… Show more Worked with vendor and internal business partners to define site features and functionality for website re-platform and shift to an omnichannel digital strategy. Managed 2 direct reports and mentored team members on creating high quality documentation and test scripts. Key Responsibilities: • Worked with business partners to gain alignment on requirements and produce documentation • Drafted functional specifications in coordination with developers and other technical partners • Primary QA resource; drafted and carried out test plans, logged defects Training team members and other departments on site operations and processes • Managed technical components and site health of www.totalwine.com Trained team members and other departments on site operations and processes • eCommerce platform vendor relationship management • Developed mobile website

• ECommerce Senior Analyst

  • Nov 2009 - May 2013

  Potomac, MD



Art Technology Group

• United States
• Software Development
• 500 - 600 Employee

• Technical Account Manager

  • Jun 2000 - Nov 2009

  Washington, DC Managed hosted e-commerce and knowledge management solutions from a technical standpoint. As the main customer contact for technical issues, responsible for triaging and managing support tickets, managing customer expectations, developing technical solutions and managing development work, and consulting with customers on how to best use ATG technology to meet their needs. Clients included Tommy Hilfiger, ULTA Beauty, The Coca Cola Company, France Telecom and National Geographic.