Experience

Channel Partner Engagement Solutions by Maritz

• Advertising Services
• 100 - 200 Employee

• Division Vice President, Global Rewards & Fulfillment Solutions

  • Sep 2020 - Present

  Greater St. Louis Strategic leader and change management practitioner who successfully bridges the gap between strategy & execution to transform business operations. Experienced leading the End-to-End value chain driving alignment to the business plan while overseeing operational transformation Developing future vision and strategy for the rewards business while partnering in the BU strategic planning process, to identify business opportunities in relation to current and future business objectives, driving… Show more Strategic leader and change management practitioner who successfully bridges the gap between strategy & execution to transform business operations. Experienced leading the End-to-End value chain driving alignment to the business plan while overseeing operational transformation Developing future vision and strategy for the rewards business while partnering in the BU strategic planning process, to identify business opportunities in relation to current and future business objectives, driving enablement of the longer-term organizational roadmap.

• Division Vice President, Operational Excellence

  • Apr 2019 - Present

  Greater St. Louis Area Responsible for strategic planning and leadership of shared service operations including Oracle eCommerce Applications global expansion and delivery, Information Security, Business Process Optimization and the implementation of robotic process automation, Contact Center, Inventory Management and Warehousing departments. Staff of ~200. Key projects: Implementation of enhanced data privacy governance and operational practices to address GDPR, CCPA and emerging data privacy laws. … Show more Responsible for strategic planning and leadership of shared service operations including Oracle eCommerce Applications global expansion and delivery, Information Security, Business Process Optimization and the implementation of robotic process automation, Contact Center, Inventory Management and Warehousing departments. Staff of ~200. Key projects: Implementation of enhanced data privacy governance and operational practices to address GDPR, CCPA and emerging data privacy laws. Adoption of business process improvements, simplification, system and robotic process automation using UiPath to exponentially increase efficiencies across the business. Adoption of Agile practices and methodologies using the SAFe framework including automated Quality Assurance Testing using Selenium Automated Testing tool as part of a larger organizational transformation. Planning and implementation of warehouse fulfillment optimization and growth strategies. Provided leadership and strategic direction for eCommerce Infrastructure, Global Expansion and Operations teams which design/build/run/maintain over 300 commerce websites. Including leader development, technology vision and road-map, budgeting and cost allocation using Apptio, standards, SLA development, and operational alignment with business teams. Business case development for major transformation initiatives such as cloud migration, global expansion and dynamic scaling of e-commerce platforms.

• Division Vice President, Technology

  • Dec 2016 - Mar 2019

  Greater St. Louis Area Lead the Commerce Fulfillment Solutions Team, arguably one of the most complex groups in the company, consisting of Commerce Fulfillment IT, Store Operations, and Creative with a focus on re-organizing and re-architecting the group to better serve the business needs. Partnering with the business leaders to balance strategy, planning and client needs to achieve greater system stability, faster speed of delivery, with more commitment to deadlines while improving the overall quality of the… Show more Lead the Commerce Fulfillment Solutions Team, arguably one of the most complex groups in the company, consisting of Commerce Fulfillment IT, Store Operations, and Creative with a focus on re-organizing and re-architecting the group to better serve the business needs. Partnering with the business leaders to balance strategy, planning and client needs to achieve greater system stability, faster speed of delivery, with more commitment to deadlines while improving the overall quality of the groups deliverables. Expanded responsibility to Client Release Engineering, leading transformation through organizational design. Servicing clients across all business units with technical sales support, data management and integration for all solutions, client product launches and ongoing support as well as Engineering Operations.

• Sr. Director (IT), Commerce Fulfillment Systems

  • Jan 2016 - Dec 2016

  Greater St. Louis Area Blending the IT and operational resources to ensure a fast, predictable and uninterrupted flow of planned work that delivers value to the business while minimizing the impact and disruption of unplanned work in order to provide a stable, predictable, and secure commerce fulfillment solution.

• Director, Strategy, Innovation & Partnerships, Executive Team

  • Apr 2013 - Dec 2015

  Greater St. Louis Area The Market Intelligence Team encompasses Competitive Intelligence and Voice of the Customer. Together, we provide strategic counsel to key stakeholders to inform decisions and strategies, including major investments, product and service innovation, market positioning, technology enhancements, pricing, strategic partnerships and acquisitions, new business models/service offerings, scenario-planning, prospect penetration, account reviews and competitive sell-against strategies. BIG, BOLD… Show more The Market Intelligence Team encompasses Competitive Intelligence and Voice of the Customer. Together, we provide strategic counsel to key stakeholders to inform decisions and strategies, including major investments, product and service innovation, market positioning, technology enhancements, pricing, strategic partnerships and acquisitions, new business models/service offerings, scenario-planning, prospect penetration, account reviews and competitive sell-against strategies. BIG, BOLD "I" Innovation is disruptive in the market place. Leading the Alternative Revenue Cross-functional Team, I use our Innovation Process in conjunction with Design Thinking methodology (focused on participant-centricity) to ideate, evaluate and incubate strategically valuable ideas that lead to a new patent-able product or process offering or new market. Inventor and experienced in filing patent applications. Lead growth initiatives through Strategic Partnerships and Alliances with an emphasis on the effective and efficient commercialization of these business ventures.

• Product Manager, Sales Incentives & Channel Loyalty- New Product Development

  • Oct 2010 - Apr 2013

  Greater St. Louis Area Introduced Gamification and Persuasive Design to Maritz Motivation Solutions. Negotiated partnership and introduced digital gift cards to our incentive and rewards offering. Launched promotion management functionality within our core product offering. Major Innovation: Launching gamification into the loyalty and motivation space as the first incentive company to do so.

• Sr. Procurement Manager

  • Oct 2008 - Oct 2010

  Greater St. Louis Area • Utilized Oracle e-Business Suites to automate manual procurement processes which resulted in lower inventory investment, higher inventory turns and a reduction in required labor. • Oversaw the purchasing of $300+ million in inventory annually, optimizing investment and service levels to produce positive results for the company while continually reviewing process design, identifying improvement opportunities and making recommendations that lead to increased efficiencies. • Addressed… Show more • Utilized Oracle e-Business Suites to automate manual procurement processes which resulted in lower inventory investment, higher inventory turns and a reduction in required labor. • Oversaw the purchasing of $300+ million in inventory annually, optimizing investment and service levels to produce positive results for the company while continually reviewing process design, identifying improvement opportunities and making recommendations that lead to increased efficiencies. • Addressed client needs in a process, promotion and/or contractual negotiation nature. Key Innovation: Identified and implemented previously untapped system capabilities to automate purchase order creation, maintainig appropriate inventory levels automatically, thus reducing labor resources and human error possibility.

• Project Manager

  • Aug 2007 - Oct 2008

  Greater St. Louis Area Hired as a contract project manager/mediator to solve the growing inventory accrual issues for stock items. • Led the Inventory Accrual Project Team, including members from Merchandising & Procurement, Financial Shared Services and Internal Business Systems, to identify and resolve process opportunities that negatively impact the Inventory Accrual Account as it relates to stock inventory. Key Innovation: Identified new processes and automated communications to effectively manage the… Show more Hired as a contract project manager/mediator to solve the growing inventory accrual issues for stock items. • Led the Inventory Accrual Project Team, including members from Merchandising & Procurement, Financial Shared Services and Internal Business Systems, to identify and resolve process opportunities that negatively impact the Inventory Accrual Account as it relates to stock inventory. Key Innovation: Identified new processes and automated communications to effectively manage the accrual accounts in a timely manner.



Marketing Matters

• Business Manager

  • Dec 2004 - Aug 2007

  A full service marketing company specializing in Business Consulting, Creative Services, Direct Mail, Internal Marketing, Marketing Research, and Media Planning & Implementation. • Key member of leadership team ensuring operational excellence by implementing process improvement methodology, making recommendations to improve quality of service to clients and managing compliance to initiatives to support enterprise goals and drive business results Key Innovation: Implemented a… Show more A full service marketing company specializing in Business Consulting, Creative Services, Direct Mail, Internal Marketing, Marketing Research, and Media Planning & Implementation. • Key member of leadership team ensuring operational excellence by implementing process improvement methodology, making recommendations to improve quality of service to clients and managing compliance to initiatives to support enterprise goals and drive business results Key Innovation: Implemented a campaign checklist to ensure consistency in delivery of all agency services and advertising launches to maintain a strong brand image. Show less



HAZEL PROMOTIONAL PRODUCTS

• Marketing Promotions Manager

  • Oct 2003 - Jul 2004

  Hazel, a division of Cardinal Brands, Inc., a leading designer, developer and manufacturer of high quality business, consumer and hobby products, distributed through a network of leading retailers, wholesalers, contract stationers and dealers. • New member of the Sales & Marketing Team with account management responsibility. Key Innovation: Launched tiered promotion schedules for key clients improving brand awareness and increasing impressions to keep Hazel top of mind.



Ralston Purina

• Manufacturing
• 1 - 100 Employee

• Supply Chain Director

  • Sep 1999 - Jan 2000

  Greater St. Louis Area • Vital member of the Pet Specialty Sales Management Team since 1996, reporting directly to the VP of Sales. Responsible for seeking out and assimilating strategically appropriate new business opportunities, building a learning organization, and creating integrated customer relationships, while reducing wasted time, materials and effort throughout the organization while positively impacting our reputation in the consumer package goods market.



Ralston Purina

• Manufacturing
• 1 - 100 Employee

• Sr. Manager - Customer Supply Chain

  • Jan 1998 - Jan 1999

  Key Innovation: Transformed the customer ordering process from manual methods (phone and fax) to electronic data interchange (EDI) through project management, sales force training and customer education. This increased efficiency, improved production planning reduced labor resources.



Ralston Purina

• Manufacturing
• 1 - 100 Employee

• Manager, Distributor Support

  • Jan 1994 - Jan 1995

• Lead Planner/Planner

  • Jan 1992 - Jan 1994

  Master production planning responsibilities for Pro Plan Brand and treats including Beggin Strips and Whisker Lickins, including inventory planning and distribution management. Key Innovation: Automated Replenishment using Manugistics MRP/DRP system.