Experience

Insite360

• United States
• Software Development
• 1 - 100 Employee

• Program Manager

  • Apr 2022 - 1 year 9 months

  Houston, Texas, United States As a partnership program manager in IS-360 my objective is to use Agile Program Management principles to develop and maintain revenue-generating strategic partnerships. Currently in-charge of spearheading and overseeing the efforts to develop a partnership program that aims at modernizing a legacy SAAS application. Day to day activities include: •Setting goals and objectives for the program •Ensuring program health by maintaining efficiency with internal teams and business partners… Show more As a partnership program manager in IS-360 my objective is to use Agile Program Management principles to develop and maintain revenue-generating strategic partnerships. Currently in-charge of spearheading and overseeing the efforts to develop a partnership program that aims at modernizing a legacy SAAS application. Day to day activities include: •Setting goals and objectives for the program •Ensuring program health by maintaining efficiency with internal teams and business partners, taking corrective action, or raising risks as they come about •Monitoring the budgets and timelines •Collaborating with o Product Teams on the roadmap and requirements o Engineering teams on the technical solutions o Implementation teams on the Customer Implementation plans and timelines o Support-teams on the UAT validation and Go-Live •Tracking program Goals and Milestones using standard PMO tools •Producing progress reports for all parties •Hosting periodic meetings to keep the RAIL rolling •Measuring Customer satisfaction metrics and taking corrective action as needed •Devising strategies to optimize processes and procedures •Providing a positive environment that encourages the team to reach goals while enjoying their program tasks

• Project Manager Scrum Master

  • Nov 2020 - Mar 2022

  Houston, Texas, United States •Ensuring my Scrum team lives agile values and principles •Protecting my scrum team and scrum processes and preventing distractions to achieve the sprint goal •Facilitating the Daily Scrum meetings, Sprint planning, Tech refinement sessions and retrospectives •Presenting and sharing progress on Sprint Reviews, Scrum-Of-Scrums and other team meetings •Ensuring the Sprint OTD is at a 100% and sprint velocity is as planned per team capacity •Keeping the JIRA board up-to date and… Show more •Ensuring my Scrum team lives agile values and principles •Protecting my scrum team and scrum processes and preventing distractions to achieve the sprint goal •Facilitating the Daily Scrum meetings, Sprint planning, Tech refinement sessions and retrospectives •Presenting and sharing progress on Sprint Reviews, Scrum-Of-Scrums and other team meetings •Ensuring the Sprint OTD is at a 100% and sprint velocity is as planned per team capacity •Keeping the JIRA board up-to date and Confluence document space well organized •Facilitating team bonding activities(including virtual) amongst the team members •Reflecting and Rewarding team by appreciating where appreciation is due •Creating information boards like burn down charts / Status dashboards to report to the management and help the scrum team members reflect and improve •Continuously improving the process based on Retro feedback •Planning Releases based on the principles of Agile Release rain •Documenting and facilitating the ARB(Architecture Review Board) and CAB(Change Authority Board) discussions in compliance with SOC-audit requirements

• Software Release Manager

  • Mar 2019 - Oct 2020

  Houston, Texas Area •Driving SDLC version release management upon scope definition to design, to development, to Quality Assurance, to User Acceptance testing, through to successful customer-specific upgrades. •Managing multiple large sized projects via a standard Project Management work breakdown structure. •Effectively coordinating and communicating with all the levels / teams within Fortive. Serve as liaison between cross functional teams. •Proactively mitigating risks and applying appropriate… Show more •Driving SDLC version release management upon scope definition to design, to development, to Quality Assurance, to User Acceptance testing, through to successful customer-specific upgrades. •Managing multiple large sized projects via a standard Project Management work breakdown structure. •Effectively coordinating and communicating with all the levels / teams within Fortive. Serve as liaison between cross functional teams. •Proactively mitigating risks and applying appropriate temporary and permanent counter measures through Problem Solving Processes. •Achieving on time delivery of software releases so the customers can leverage the latest and greatest improvements to further optimize their business and help achieve their strategic goals. •Effectively managing the User Acceptance Testing and Validations prior to software releases to maintain quality standards for our customers. •Acting as one of the key stakeholder in managing the Customer Defect Tracking and Resolution (CDT&R) process across the Business Unit via Change Management tools to effectively managing any software changes that may pose risks to customer’s business models. •Partnering with cross functional teams such as Product Management, Engineering, QA, Support and Implementation teams to deliver best in class software releases. •Influencing the cross functional team priorities by sharing the customer need towards driving a release or priority decision. •Leading the Change Management weekly meetings and bringing all stake holders across the business unit to review any software, database, and configuration changes that will be applied to SaaS and customer specific environments to minimize any risks within customer’s production environment.

• Financial Management - Application Support Engineer

  • Oct 2016 - Mar 2019

  Houston, Texas Area 10 Years after moving to Houston, the city that eats, sleeps and breathes fuel I enter the fuel business with - Veeder-Root's - Insite 360 FuelQuest, Inc.- A Danaher(F500) company that provides on-demand, web-based supply chain management software services for fuel suppliers, distributors and buyers in global downstream energy. FuelQuest’s Fuel Management System (FMS) automates all aspects of the fuel management process starting from procurement, inventory management, demand forecasting… Show more 10 Years after moving to Houston, the city that eats, sleeps and breathes fuel I enter the fuel business with - Veeder-Root's - Insite 360 FuelQuest, Inc.- A Danaher(F500) company that provides on-demand, web-based supply chain management software services for fuel suppliers, distributors and buyers in global downstream energy. FuelQuest’s Fuel Management System (FMS) automates all aspects of the fuel management process starting from procurement, inventory management, demand forecasting, strategic sourcing and financial reconciliation to margin analysis and environmental compliance monitoring. Supporting the Financial module of the FMS solution that powers the largest fuel management network in North America with more than 20 billion gallons through it annually presents various challenges. Most solutions need to be provided with utmost urgency because of the nature of the fuel business and the millions of dollars involved. The vastness of the application presents new challenges every day. Every challenge has to be dealt with utmost calmness and composure without missing our Internal Metric. Our metric which drives for a solution at the earliest is what ensures our high profile customers never have a dry tank nor pay an additional dime for the fuel they purchase



US Pain & Spine Institute

• IT Project Manager

  • Oct 2013 - May 2014

  Houston, Texas Area Houston Pain Centers, a leading Pain Medication Center in the Texas area is dedicated to utilizing the most advanced minimally invasive and conservative methods available to provide a better quality of life for patients with chronic pain. As an IT-Project Manager my role was to implement cutting edge technology to provide patients with better customer service and Practitioners/Medical assistants with tools that will aid in making their jobs as simple as possible so they could focus more on… Show more Houston Pain Centers, a leading Pain Medication Center in the Texas area is dedicated to utilizing the most advanced minimally invasive and conservative methods available to provide a better quality of life for patients with chronic pain. As an IT-Project Manager my role was to implement cutting edge technology to provide patients with better customer service and Practitioners/Medical assistants with tools that will aid in making their jobs as simple as possible so they could focus more on patient care. All the projects were created and tracked on SmartSheet. Details of projects carried out is attached. Show less



City of Houston

• United States
• Government Administration
• 700 & Above Employee

• Project Manager

  • Aug 2012 - Oct 2013

  Houston, Texas Area City of Houston’s Public Works provides many of the basic services that affect the daily lives of everyone who lives and works in Houston. Primarily, the department is responsible for all the things we take for granted on a daily basis: the administration, planning, maintenance, construction management, and technical engineering of the City's infrastructure. This includes the production and distribution of over 146 billion gallons of water per year and the treatment of over 90 billion gallons… Show more City of Houston’s Public Works provides many of the basic services that affect the daily lives of everyone who lives and works in Houston. Primarily, the department is responsible for all the things we take for granted on a daily basis: the administration, planning, maintenance, construction management, and technical engineering of the City's infrastructure. This includes the production and distribution of over 146 billion gallons of water per year and the treatment of over 90 billion gallons per year of wastewater. That is enough to fill the Astrodome four times per day with fresh water and over twice per day with wastewater. Serving as their project Manager and working on 3 major projects was truly an honor. Used the PM tool AtTask (Now WorkForce) to create and manage all my projects. Details of the projects attached Show less



Optimized Data Solutions

• United States
• Transportation, Logistics, Supply Chain and Storage

• Co-Owner/Managing Partner

  • Oct 2009 - Aug 2011

  Houston, Texas Area Optimized Data Solutions, Inc (ODS), a service driven company focused on data solutions for the Repair and Reverse Logistic Industry Focused on cost effective solutions to drive operational & financial excellence of an organization by providing accurate and timely Data Analysis, Forecasting, Material Planning and Operational Reporting. •As a founding Member of Optimized Data Solutions, Generated new business opportunities and developed long-term client relationships and networks… Show more Optimized Data Solutions, Inc (ODS), a service driven company focused on data solutions for the Repair and Reverse Logistic Industry Focused on cost effective solutions to drive operational & financial excellence of an organization by providing accurate and timely Data Analysis, Forecasting, Material Planning and Operational Reporting. •As a founding Member of Optimized Data Solutions, Generated new business opportunities and developed long-term client relationships and networks •Developed a business model that hired sales and program management professionals in the US and IT Solution providers in India which reduced overall company spending and increased profit •Contributed to reduced company cost by finding outsourced partners that reduced the overhead cost by 60%. Negotiated the lowest price amongst suppliers •Responsible for software project management for clients like Quanta (Nashville – TN), Jabil (America,Europe,Asia), Franklin Valve (Houston – TX),and Brenford Environmental (Houston – TX) •Managed Profit & Loss statements (P&L) •Liaison between offshore team in Asia and local clients in the US. Provided ace leadership and definite direction to software engineers in India •Included business models that gave unlimited product support to customers which increased customer base. Provided great product to ensure minimal effort goes into customer support •Provided timely resolution to client complaints in a professional manner Show less



PCS-CTS

• United States
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Business Process Analyst

  • Apr 2007 - Oct 2009

  Houston, Texas Area CSAT Solutions (Formerly PCS-CTS) is a global leader for In-Warranty and Out-Of-Warranty electronic device repair including notebooks, desktops, servers, medical devices, printers, projectors, gaming systems, and set-top-box devices. Some of their high profile customers include Apple, HP (Both Commercial and Consumer) and Dell •As a Business Process Analyst I was responsible for ensuring that the TAT(Turn Around Time) was met to avoid penalty. •Defined business process and proposed more… Show more CSAT Solutions (Formerly PCS-CTS) is a global leader for In-Warranty and Out-Of-Warranty electronic device repair including notebooks, desktops, servers, medical devices, printers, projectors, gaming systems, and set-top-box devices. Some of their high profile customers include Apple, HP (Both Commercial and Consumer) and Dell •As a Business Process Analyst I was responsible for ensuring that the TAT(Turn Around Time) was met to avoid penalty. •Defined business process and proposed more effective business model using BI technique which showed pain points in the areas of Materials Management •Developed a SmartBOM which synchronized internal & external BOM to produce Operations-BOM, Finance-BOM and other versions specific to business unit needs •Forecasted material usage by using historic data and causal factors such as Life Cycle by standard methods such as Multi-Variable Regression, Exponential Smoothing Average and Best Fit •Developed a MPE(Material Planning Engine) for the operations team that took Forecast, BOM, Cost, Supplier data, Spending/Inventory Projection data from various ERP systems like Great Plains & File Maker and consolidated it into one report •Optimized Inventory levels by preventing overages and/or shortages and efficiently allocated available inventory, hence saving considerable amount of revenue for the company •Developed dashboard reports to show Key process Indicators (KPI’s) that impacted business and took corrective action wherever needed •Reduced manpower by developing automated reports from data dumps and synchronizing ERP systems Show less



Future Tech Enterprise, Inc.

• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Design Engineer

  • Aug 2003 - Sep 2007

  Bengaluru Area, India •Full chip custom layout and verification - hands-on IC design experience with analog and mixed signal blocks •Process Technology Exposure: TSMC 0.18um, RENESAS 0.15um, TDI 6CM012 0.64um, HL60S23H1 0.6um. •Tools: For layout: VLE (Virtuoso Layout Editor)/XL, Laker. For Verification: Calibre DRC/LVS/RCX, Dracula DRC/LVS, Assura DRC/LVS. •Key Customers: TOKO Design Inc., Tokyo, Japan; Dongbu HiTek, Seoul, Korea; RENESAS, Osaka, Japan; TOPPAN… Show more •Full chip custom layout and verification - hands-on IC design experience with analog and mixed signal blocks •Process Technology Exposure: TSMC 0.18um, RENESAS 0.15um, TDI 6CM012 0.64um, HL60S23H1 0.6um. •Tools: For layout: VLE (Virtuoso Layout Editor)/XL, Laker. For Verification: Calibre DRC/LVS/RCX, Dracula DRC/LVS, Assura DRC/LVS. •Key Customers: TOKO Design Inc., Tokyo, Japan; Dongbu HiTek, Seoul, Korea; RENESAS, Osaka, Japan; TOPPAN TDC, Sapporo, Japan; FTD Solutions, Singapore. Projects Profile attached Show less