Experience

Hamilton Housewares (Milton)

• India
• Manufacturing
• 400 - 500 Employee

• Assistant Manager

  • Sep 2022 - Present

  Mumbai, Maharashtra, India



Peora

• India
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Ecommerce Manager

  • Jan 2022 - Sep 2022

  Mumbai, Maharashtra, India



Ergode

• United States
• Retail
• 500 - 600 Employee

• Sr Executive Operations (eBay, Amazon)

  • Mar 2020 - Jan 2022

  Mumbai, Maharashtra, India >Oversee Cross-Border End To End Daily Operations for Amazon / eBay Marketplace >Monitoring in the United States, Europe, and Australia Performance of Sales Channels Managing Accounts with >Quality Listings, Product Sourcing, and Assortment, Inventory Management >Listing Optimization and Catalogue Quality Control >Stock planning, seasonality, and high category growth >Management of Warehouses and Returns >Management of the Supply Chain (Domestic and… Show more >Oversee Cross-Border End To End Daily Operations for Amazon / eBay Marketplace >Monitoring in the United States, Europe, and Australia Performance of Sales Channels Managing Accounts with >Quality Listings, Product Sourcing, and Assortment, Inventory Management >Listing Optimization and Catalogue Quality Control >Stock planning, seasonality, and high category growth >Management of Warehouses and Returns >Management of the Supply Chain (Domestic and International) Show less



Ergode

• United States
• Retail
• 500 - 600 Employee

• Customer Service Executive

  • Dec 2016 - Apr 2018

  Mumbai, Maharashtra, India >Oversee Account Metrics, Order Defect, Returns, Escalations, and Chargebacks are >Interaction with Multiple Departments(CS, IT, Inventory) that is Effective >Oversee Walmart, Sears, and eBay's Buyer Queries via Inbound/Outbound Calls and Emails >Maintained Order Defect Rate for assigned USA Marketplace accounts >Managed Escalations Cases and Effectively Closing Them in Our Favor >Worked on Better Business Bureau Cases, MSO (Sears Highest… Show more >Oversee Account Metrics, Order Defect, Returns, Escalations, and Chargebacks are >Interaction with Multiple Departments(CS, IT, Inventory) that is Effective >Oversee Walmart, Sears, and eBay's Buyer Queries via Inbound/Outbound Calls and Emails >Maintained Order Defect Rate for assigned USA Marketplace accounts >Managed Escalations Cases and Effectively Closing Them in Our Favor >Worked on Better Business Bureau Cases, MSO (Sears Highest Escalations) >Negative Feedback Removals, Handle Returns, Generating RMA, Maintained Cancellation Metrics, Show less



Future Group India

• India
• Manufacturing
• 700 & Above Employee

• Customer Support Executive

  • Aug 2013 - Jun 2015

  Mumbai, Maharashtra, India >Managing Team of Representative offering Customer Support >Overseeing the customer service process >Possessing excellent product knowledge to enhance customer support >Monitoring Daily Footfall, Conversion Analysis >Managing Customer Queries/Escalations >Monthly MIS Review, Plan of Action on pain areas >Process Assessment & Creating policies, procedures.