Stephen Knauff
Board Member at Directions for Youth & Families- Claim this Profile
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English Native or bilingual proficiency
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Spanish Professional working proficiency
Topline Score
Bio
Credentials
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Certified in Transportation and Logistics (CTL)
APICSOct, 2016- Nov, 2024 -
Lean Six Sigma Yellow Belt
MoreSteamJan, 2014- Nov, 2024
Experience
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Directions for Youth & Families
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United States
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Individual and Family Services
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1 - 100 Employee
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Board Member
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Jun 2022 - Present
Directions for Youth & Families offers programs that provide community-based treatment and prevention services that emphasize commitment to the family, school, and work. Services are provided through innovative programs that focus on the redirection of self-defeating behaviors and assisting youth and families in leading positive and productive lives. Directions for Youth & Families offers programs that provide community-based treatment and prevention services that emphasize commitment to the family, school, and work. Services are provided through innovative programs that focus on the redirection of self-defeating behaviors and assisting youth and families in leading positive and productive lives.
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Cardinal Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Senior Director, Marketing and Category Management
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Jun 2022 - Apr 2023
Led digital marketing, category strategy, category management, sales enablement, and customer insights teams for the at-Home Solutions businesses.
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Director, Strategic Supplier Relations
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Dec 2020 - Jun 2022
Determined overall strategy for key suppliers and drove mutual goals across at-Home Solutions. Developed and implemented commercial strategies to achieve new customer growth targets.
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INSIGHT2PROFIT
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United States
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Business Consulting and Services
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200 - 300 Employee
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Senior Manager, Advisory Services
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Sep 2019 - Dec 2020
INSIGHT2PROFIT is a results-driven consulting and technology company that focuses on helping clients achieve profit improvement through pricing, mix management, sales effectiveness, and commercial strategies. At INSIGHT2PROFIT, I led client engagement teams to deliver sustained, measurable profit improvements: -Redesigned business processes to improve commercial performance and efficiency -Developed data-driven sales approaches to drive revenue growth -Built quantitative models to optimize pricing strategies and predict customer behavior -Owned change management process, from sales training to implementing technologies Show less
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Cardinal Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Director, Strategic Planning and Execution
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Aug 2017 - Sep 2019
Led billing organization responsible for supporting >60% of the revenue for the Edgepark Medical Supplies business (included back-office, offshore, and front-office teams). Responsible for strategic planning related to operating model, site footprint,and services across the four at-Home Solutions' businesses (Edgepark Medical, Independence Medical, Home Healthcare Solutions, and UroMed).
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Manager, Contracts & Pricing | Specialty Pharmaceutical Distribution
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May 2016 - Aug 2017
Led the Contract Administration, Pricing Execution, and Chargebacks teams supporting Specialty Pharmaceutical Distribution ($10B+ in annual revenue).Reduced financial risk by lowering the chargebacks' absolute aging balance by over 40% and reduced average monthly financial write-offs by 60%.Within first eight months, doubled productivity while increasing quality scores, and reduced pricing issue resolution cycle time from 15+ days to less than five.
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Manager, Field Account Management and Customer Service | West Region
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Nov 2014 - May 2016
Led a team of field account managers and three customer service teams for the West region (Guam, AK, HI, WA, OR, CA, NV, AZ, and NM).Drove operating efficiencies and improved customer experience across region by implementing technology improvements, changing processes, creating two new SME roles, and improving connectivity between field resources and IDN customers. Increased perfect order rate for strategic accounts by over 9% within the first six months, resulting in reduction of more than 1,500 unfilled lines monthly. Show less
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Manager, Field Account Management | Southeast Region
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Apr 2014 - Nov 2014
Managed a team of 13 onsite professionals who touched over 20 customers/IDN’s in a six state territory.Developed new customer reporting and inventory analysis process, which was deployed nationally at hospital systems resulting in higher perfect order rates, lower cost to serve, and actionable proactive information for customers.
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Sr. Specialist, Field Account Management
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Aug 2013 - Apr 2014
Successfully managed two strategic client relationships. Acted as onsite liaison between customer and Cardinal operations, inventory, credit, pricing, sales, and customer service. Led QBR's and was responsible for improving customer satisfaction, cost to serve, and overall sales effectiveness. Piloted new pricing process resulting in a consistent pricing match rate above 99.7%.
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Pacer International, Inc.
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Dublin, OH
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Account Coordinator
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Aug 2012 - Aug 2013
Coordinated timely acquisition and delivery of commercial freight to support production and distribution requirements. Responsible for primary business processes, including order planning and management. Coordinated timely acquisition and delivery of commercial freight to support production and distribution requirements. Responsible for primary business processes, including order planning and management.
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MartinCSI
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United States
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Automation Machinery Manufacturing
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1 - 100 Employee
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Office Manager
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Aug 2010 - Jul 2012
Responsible for marketing, accounting, human resources, and general office management functions. Responsible for marketing, accounting, human resources, and general office management functions.
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Education
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2013 - 2016
Embry Riddle Aeronautical University-Worldwide
Master of Science in Logistics and Supply Chain Management, Supply Chain Management -
2006 - 2010
The Ohio State University - The Max M. Fisher College of Business
Bachelor of Science in Business Administration, Double Major: International Business and Logistics Management -
2008 - 2008
Universidad de Guanajuato
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