Experience

Urban Outfitters Europe

• United Kingdom
• Retail
• 200 - 300 Employee

• Retail Operations Manager UK/EU

  • Jan 2023 - Present

• Flagship Store Manager

  • Aug 2020 - Jan 2023

• Store Manager

  • Apr 2019 - Aug 2020

  Top storeHeadcount of 30+5.2mil TurnoverManaged payroll budgets for 9 London stores including flagships.

• Store Manager

  • Apr 2017 - Apr 2019

  Sq Ft. 7500 Headcount: 25+Managed payroll budget for 12 stores in North district including Ireland and Scotland. Worked on the top line growth of the store to bring it into profit within first year as SM.Chosen as Ops Lead to support opening of Oxford store in 2018 alongside retail operations team.

• Assistant Store Manager

  • Mar 2016 - Apr 2017

  Top 14 Store. Turnover: £4.2 Million Sq Ft. 7500 Headcount: 30+ Roles and responsibilities include;• Directly undertaking the managing of P&L through Payroll, and through my excellent organisational skills have been able to bring controllable costs down. • Managing and maintaining all operational procedures throughout the store, including leading Health and Safety and also Stockloss/Shrink, along with developing managers effectively and accurately to communicate these to the store team.• In the absence of the Store Manager, conducting walkthroughs with directors at the highest level. • Continuously driving the team to hit our quarterly and yearly goals, and in the absence of the Store Manager have run our two biggest trade days – Student Event night and Boxing Day. • Ensuring all aspects of performance development (whether that’s appraisals, IDP’s, counselling or disciplinary action), are adhered to and managed correctly. • Continuing to have a strong understanding of the stores commerciality and profitability, by guiding the team to ensure we reach our status as a Top 14 Store with a year on year increasing profit. Show less



River Island

• United Kingdom
• Retail
• 700 & Above Employee

• Womenswear Sales and Service Manager

  • Sep 2015 - Mar 2016

  Headcount: 90+ Turnover: £10 Million Square Foot: 13000 As the Sales and Service Manager for River Island’s Flagship store, I was responsible for driving sales within the store, and ensuring that targets are constantly being met and surpassed. Along with the team, I was able to ensure our customers received the best service, while focussing on ATV, UPT and Conversion to develop the Company’s sales in store. I focussed on continuous, in depth, training, recruitment and performance management. This bettered my already strong communication skills and my own personal management style, and enabled me to communicate Sales and Multi Channel Targets to all departments. Show less



New Look

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Care Sales Manager

  • Feb 2015 - Aug 2015

  Store Turnover: £8 Million Square Foot: 13,000 Head Count: 60+During my time as the Customer Care Sales Manager for one of New Look’s ‘Megastores’, I worked closely with my Store and Deputy managers to drive and achieve a store turnover of £8mil. This gave me a greater drive for working in fast paced, thriving retail environments while also enabling me to develop flourishing management and leadership skills in a commercial, business atmosphere.

• Sales Supervisor

  • May 2014 - Feb 2015

  Turnover: 8 MillionHeadcount: 60+First graduate, management position. Skills and responsibilities as above.