Experience

MISD

• Education Administration Programs
• 700 & Above Employee

• Math Teacher

  • Jul 2021 - Present



Crawford & Company

• United States
• Insurance
• 700 & Above Employee

• Staff Accountant/Accounting Analyst

  • Jun 2016 - Jul 2021

  • Created process to track, analyze and clear open balances • Managed ARCH Loss Fund Account • Researched and identify a break in the Arch Recovery process • Assisted in quarterly impress reconciliation. • Ran and reconciled claim files to the General Ledger • Prepared audit confirmations for clients as requested • Prepared account reconciliations for general ledger and subledger accounts • Performed Quarterly Escrow Analysis on Loss fund accounts to assure adequate cash reserves Show less



Arby's

• United States
• Restaurants
• 700 & Above Employee

• Staff Accountant (Contract 6 Degrees)

  • Mar 2016 - Jun 2016

  • Prepare Journal Entries at month-end to record revenue, note payments, cash, receivables etc. for National Advertising for the Franchise's • Reconciliations • Billing for merchandise for the stores (menus, etc). • Soft collections/follow-up to franchises • Cash Applications • Oracle for applying cash, printing invoices and doing research • Prepare Journal Entries at month-end to record revenue, note payments, cash, receivables etc. for National Advertising for the Franchise's • Reconciliations • Billing for merchandise for the stores (menus, etc). • Soft collections/follow-up to franchises • Cash Applications • Oracle for applying cash, printing invoices and doing research



CCH, a Wolters Kluwer business

• Kennesaw Georgia

• Quality Analyst (seasonal)

  • 2012 - Mar 2015

  Test tax forms/ software to ensure a quality product is available to external customers. Review all aspects of tax documents; layout, data entry output, and calculation results. Developed test plans to create user scenarios to ensure the proper function of the form. Identify, analyze and document defects/retest to insure corrections were made Assist in the creation of a testing tool to track production and performance of the team Coordinate team events to promote team unity and booster moral. Created training manual for seasonal quality analyst Show less



Efreightsolutions, LLC

• Kennesaw GA

• Billing Manager

  • Apr 2014 - Jan 2015

   Manage the billing team and cash application resources.  Assume prime responsibilities for all customer billing activities.  Manage billing problem resolutions  Document billing processes and exceptions  Process improvement implementation with adjustments and AR department  Interpret contracts for billing requirements  Facilitate commissions payment bases on contract rates  Act as primary liaison for billing/AR and other departments  Facilitated weekly AR meetings with department heads to discuss financial analysis  Track analyze and improve company’s key billing metrics  Financial Analysis reporting to CFO and COO (KPI, budget to plan variance analysis) Show less



Worldpay

• United Kingdom
• Financial Services
• 700 & Above Employee

• Sr. Chargeback Specialist Exceptions

  • Sep 2011 - Aug 2012

  Responsible for debit and credit adjustments processing on NYCE and Star Networks. Analyzed merchant and customer documentation and decided the validity of customer/ bank disputes as established by MasterCard and Visa Responsible for monthly reporting and analysis to upper management. Value added analytical skills resulting in $240 K annual loss prevention Provided world class customer service to exceed goals for productivity and call quality Responsible for debit and credit adjustments processing on NYCE and Star Networks. Analyzed merchant and customer documentation and decided the validity of customer/ bank disputes as established by MasterCard and Visa Responsible for monthly reporting and analysis to upper management. Value added analytical skills resulting in $240 K annual loss prevention Provided world class customer service to exceed goals for productivity and call quality



Bank of America

• United States
• Banking
• 700 & Above Employee

• Customer Advocate/Fraud Analyst II VIP

  • Dec 2004 - 2011

  Progressed through increasingly responsible positions from Customer Advocate to Fraud Analyst II VIP Reviewed potential fraudulent accounts for the prevention/ detection of possible transaction fraud and identity theft and bank risk. Promoted to VIP Rep servicing customers with 1$M plus on deposit Motivated teammates to increase team performance Developed and delivered education presentations Analyzed and organized vast amounts of complex data to provide useful management reports. Chosen to be part of task force to help relocation of call center Managed complex credit accounts made decisions based on judgment, research, job experience and adherence to established procedures and guidelines. Show less



Ceke Store

• Kennesaw Georgia

• Bookkeeper

  • Jun 2009 - Aug 2010

  Fully responsible for general ledger accounting and all transactional areas Including AP/AP, Sales, and financial reporting Posted all journal entries related to AR/AP, sales, purchases, expenses, Responsible for month end close processing; accruals, prepaid, depreciation, Reconciled bank statements and balance sheet accounts Financial reporting and analysis including income statement trends and variances Created in house accounting system to prepare financial statements and ad hoc reporting Developed and maintained vendor and inventory database utilizing Excel and Access Show less