Experience

Medicaid Done Right

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Processing Manager

  • Sep 2019 - Present



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Operations Manager

  • Sep 2018 - Mar 2019

  ~Responsible for daily supervision of a group of Team Leaders and schedulers ensuring corporate compliance and accountability of financial operations.~Launch new line of business, refine novel processes with a collaborative effort and strong attention to detail, implementing improvement plans as needed, and carrying out consistent monitoring of SMART plans.~Identify performance-related issues by analyzing data and trends, develop an action plan for improvement, and implement innovative ideas to drive performance and engagement.~Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations

• Team Leader

  • Aug 2014 - Sep 2018

  Lead a team of 15-35 members with a sense of urgency and unified purpose to provide exceptional customer service, hone in talent development, leverage individual strengths through self-assessment, and build relationships through positively driving both group and individual engagement. Meet required service level targets, retention/sales goals, improve client relations, and Calibrate weekly to better align business processes and share best practices in the fields of insurance and satellite tv. Utilize coaching opportunities and other various brands of teamwork to provide: developmental instruction/training, workforce engagement and satisfaction, process confirmation and execution.Communication with Operations Manager to identify performance goals, drive proficiency, and gain employee buy-in. Set daily/weekly expectations for team members. Lead by example to deliver strong, consistent performance. Focused on visibility within the team to invoke teamwork to accomplish a shared goal, which has inspired each member of the team to invest in one another's performance. Set and review/carry out action plans to inspect progress, celebrate individual/team successes, and move performance in a positive direction through team spirit. Supervise and monitor sales performance using Microsoft Office, Pivot Tables, and data analysis, service level targets, quality assurance, and production morale.Make the right decision at the right time to maximize and optimize agent satisfaction, customer experience, revenue capture, productivity, and efficiency.



Jet-O-Rooter

• Office Manager

  • Jan 2011 - Sep 2018

  Prepare monthly sales summaries and reports, compile internal and external customer communications Control expenses through analysis of expense reports, prepare and manage annual budget and bookkeeping. Prepare monthly sales summaries and reports, compile internal and external customer communications Control expenses through analysis of expense reports, prepare and manage annual budget and bookkeeping.



Clarkson University

• United States
• Higher Education
• 700 & Above Employee

• Graduate Assistant

  • Aug 2013 - Dec 2013

  Women in Business Committee - promote opportunities for all individuals in the realm of business through community outreach Solutions Management Team - communicate with the student body to identify and verify academic/business concerns. Develop innovative solutions to mitigate negative impact on performance Community of Underrepresented Professional Opportunities Committee - organize community outreach and team building exercises to establish lasting relationships, lead meetings with a sense of motivation to achieve personal and professional goals , support those within the program through guidance and direction.



University at Buffalo

• United States
• Higher Education
• 700 & Above Employee

• Graduate Research Assistant

  • Aug 2012 - Jun 2013

  During my first laboratory rotation, I performed thermal physiology research in a wet-lab, measuring thermoregulatory behavior under constraining oncological states to determine if there was a pattern in thermal preference. I was able to determine, a pattern in the short 8 weeks of the project even though more suitable experimental equipment and conditions were obtained prior to completion.In my second rotation, I was able to obtain appropriate levels of naive T cells from mice with over 97% purity, and initiate proper stimulation, growth, proliferation/differentiation into memory T cells. My goal was to perform lab techniques typically carried out on a regular basis in a T cell biology laboratory.



Clarkson University

• United States
• Higher Education
• 700 & Above Employee

• Alumni Relations student worker

  • Sep 2008 - Mar 2012

  Raised monetary donations for the structural growth of Clarkson University through casual conversation with alumni, securing the positive relationship between Clarkson and its alumni. Effectively marketed the Evolution to Excellence Campaign simply by building long-lasting relationships with alumni, parents, and even families of those who attended Clarkson University. Raised monetary donations for the structural growth of Clarkson University through casual conversation with alumni, securing the positive relationship between Clarkson and its alumni. Effectively marketed the Evolution to Excellence Campaign simply by building long-lasting relationships with alumni, parents, and even families of those who attended Clarkson University.