Robert Kisting

Membership Retention Coordinator at Academy of General Dentistry
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Chicago Area

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Gretchen Rachel Hammond

I consider myself extremely fortunate to have had Robert as a colleague at the Reeling Film Festival. He came to us as an intern when our challenges in marketing and public relations were considerable. There was no dedicated staff person and, since operations for the Festival were just getting underway, there had been only a scant amount of marketing work completed before he came on board. Robert immediately grasped and took control of the task at hand. A completely collaborative individual, he was the lead in the creation of social media and advertising plans that were as imaginative as they were effective. Robert would often work outside of his internship hours, researching, perfecting and implementing his plans. He was always available to his fellow interns if they required help and his energy and enthusiasm were pervasive. There is no doubt that his natural instincts in the fields of Marketing and Public Relations combined with his working knowledge of the latest social media platforms and the joy he takes in his work mean that Robert is poised for success on the highest level. I am proud to recommend Robert to any company considering him as an employee.

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Experience

    • United States
    • Non-profit Organizations
    • 100 - 200 Employee
    • Membership Retention Coordinator
      • Aug 2018 - Present

    • United States
    • Non-profit Organizations
    • 500 - 600 Employee
    • Member Services Associate
      • Mar 2017 - Aug 2018

      • Handled outbound calls with the objectives of supporting member adoption of the ADA's Find-A-Dentist tool and collecting content for member dentist profiles and Aptify records to support the ADA’s annual goal of 40,000 complete profiles • Drafted call scripts, on-boarded and coached 20 new team members and contributed best practice recommendations to support continual process improvement • Handled outbound calls with the objectives of supporting member adoption of the ADA's Find-A-Dentist tool and collecting content for member dentist profiles and Aptify records to support the ADA’s annual goal of 40,000 complete profiles • Drafted call scripts, on-boarded and coached 20 new team members and contributed best practice recommendations to support continual process improvement

    • United States
    • Non-profit Organizations
    • 500 - 600 Employee
    • Interim Program Assistant
      • Sep 2016 - Jan 2017

      • Provided administrative program support, including database management, regular reporting duties, assisting in the creation of CCEPR’s Fall 2016 Meeting agenda and supporting day-to-day communication with national and international continuing dental education providers • Provided administrative program support, including database management, regular reporting duties, assisting in the creation of CCEPR’s Fall 2016 Meeting agenda and supporting day-to-day communication with national and international continuing dental education providers

    • United States
    • Advertising Services
    • 700 & Above Employee
    • Contract Liaison
      • Jul 2015 - Feb 2016

      • Utilized media tools and agency practices in support of day-to-day budget management and reporting for the Best Buy media team • Provided competitive reporting and analysis, including managing a weekly holiday report which analyzes competitor activities across all media types and other ad-hoc requests • Utilized media tools and agency practices in support of day-to-day budget management and reporting for the Best Buy media team • Provided competitive reporting and analysis, including managing a weekly holiday report which analyzes competitor activities across all media types and other ad-hoc requests

    • United States
    • Performing Arts
    • 1 - 100 Employee
    • Operations Manager and Marketing Coordinator
      • Feb 2012 - Dec 2015

      • Wrote and managed all grant applications • Increased annual foundational support by 50% and annual operating budget by 40% during tenure • Create and implement a marketing plan for studio classes which increased the student body by 30% (Summer 2013) • Manage the company’s social media presence and email marketing • Provide organizational and project support, including administrative assistance, marketing, budgeting, planning and managing all internal and external communication channels Show less

    • United States
    • Entertainment Providers
    • 100 - 200 Employee
    • Social Media Coordinator - Primetime Emmy Awards
      • Aug 2014 - Aug 2014

      • Contributed to digital strategy and creative content for each of the Television Academy’s social media platforms (Facebook, Twitter, Instagram, Tumblr) during its 66th annual live telecast • Produced live photo and messaging content from the Emmy’s Red Carpet, behind-the-scenes and backstage locations for the Emmys.com and the Television Academy’s digital platforms • Contributed to digital strategy and creative content for each of the Television Academy’s social media platforms (Facebook, Twitter, Instagram, Tumblr) during its 66th annual live telecast • Produced live photo and messaging content from the Emmy’s Red Carpet, behind-the-scenes and backstage locations for the Emmys.com and the Television Academy’s digital platforms

    • Marketing Intern
      • Jul 2013 - Nov 2013

      • Created and implemented marketing plan for the organization’s social media channels • Devised cohesive plan for branding the organization through each of its communication channels • Increased Facebook and Twitter followers by over 40% each • Researched partnerships opportunities with local businesses in target markets • Created and implemented marketing plan for the organization’s social media channels • Devised cohesive plan for branding the organization through each of its communication channels • Increased Facebook and Twitter followers by over 40% each • Researched partnerships opportunities with local businesses in target markets

  • Astek Consulting
    • chicago, il
    • Marketing Intern
      • Mar 2013 - Jun 2013

      • Create research documents to track industry trends and seek out new business opportunities • Contribute content to the company’s social media platforms and blog • Create research documents to track industry trends and seek out new business opportunities • Contribute content to the company’s social media platforms and blog

    • United States
    • Public Relations and Communications Services
    • 1 - 100 Employee
    • Theater Intern
      • Nov 2012 - Mar 2013

      • Create media lists, seeking out new print and digital outlets and making project recommendations according to audience served • Coordinate regular deliveries to media, including B-Roll and Media Alerts • Manage daily press reports for clients • Assist at press openings, special events and promotional appearances • Create media lists, seeking out new print and digital outlets and making project recommendations according to audience served • Coordinate regular deliveries to media, including B-Roll and Media Alerts • Manage daily press reports for clients • Assist at press openings, special events and promotional appearances

    • Founder and Public Relations Specialist
      • Feb 2011 - Dec 2011

      • Composed and distributed press releases for a concert, a benefit, and a theatrical production • Secured features with the Chicago Tribune, Playbill.com, Broadwayworld.com, TimeOut Chicago, and others for Tony-Award winner Alice Ripley's Chicago concert debut and a benefit show with the touring cast of Broadway's Hair • Managed VIP meet-and-greet event • Composed and distributed press releases for a concert, a benefit, and a theatrical production • Secured features with the Chicago Tribune, Playbill.com, Broadwayworld.com, TimeOut Chicago, and others for Tony-Award winner Alice Ripley's Chicago concert debut and a benefit show with the touring cast of Broadway's Hair • Managed VIP meet-and-greet event

Education

  • University of Illinois at Urbana-Champaign
    Bachelor of Arts, Communication
    2008 - 2011
  • Guilford High School

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