Insurance Review Manager

• Jan 2023 - Present

Sales Liaison

• Sep 2021 - Jan 2023

Customer Experience Specialist

• Feb 2021 - Sep 2021

Customer Service Representative

• Sep 2020 - Feb 2021

Management

• Jun 2018 - Jan 2020

Teaching Assistant

• Aug 2015 - Jun 2018

Laboratory Assistant for Introduction to Food and Wine Pairing Course.

Teaching Assistant Wine and Food Pairing, France

• Apr 2016 - Jun 2016

Manager

• Feb 2015 - 2018

Manager

• 2015 - 2018

Manage a team of 50 employees including training and development of staff Developed personalized and systematic training manuals for all FOH staff Developed and created guest comment cards to increase feedback and guest satisfaction Increased social media activity and user generated content through appetizing food photos, contests and posts Oversee that all opening and closing duties of the outlets are completed correctly and that cleanliness and maintenance are maintained Responsible for daily deposits, and the correct operation of the POS systems Balance daily and nightly cash drawers and POS Bookkeeping and experience balancing quickbooks Assist in Menu Development and Planning Show less

Server

• Jul 2013 - Feb 2015

Greet guests upon arrival, present them with menus, specials and execute the "12 Steps of Service". Check regularly with guests to ensure customer satisfaction, as well as taking necessary action in response to guest concerns. Implemented the use of "Fearless Feedback" resulting in more effective and efficient service. Known for demonstrating excellent teamwork, strong interpersonal skills and attention to detail. Ability to "sell not tell" daily specials and weekly features. Provide guests with recommendations. Extensive wine and beer knowledge. Navigate customers moods, behaviors and agendas. Serve alcohol in accordance to Wisconsin State liquor laws. Train new servers in protocol and etiquette. Thank all guests upon departure. Show less

Call Center Representative, Spa Concierge, Laundress

• Nov 2009 - Aug 2013

The face of the company, providing all guests with outstanding customer service, leaving them with a lasting impression. Responsible for scheduling services for individuals and large parties for all four Spalon Spa and Salons. Answer hundreds of in coming calls daily. Answer calls and respond to emails in a timely manner. Trained to manage and resolve all customer questions, concerns and complaints. Extensive product and service knowledge, proficient in both cross-selling and up-selling. Ability to provide clients with thourough product and service information in layman's terms. Enter new guests information into system, while continuously maintaining current client profiles. Process requests, forms and applications properly. Knowledge in proper phone etiquette including transferring calls, placing clients on hold, and taking detailed messages. Show less

Banquet Server, Beverage Cart, Busser

• Jan 2006 - Aug 2010

Setting up and catering events up to 350 people, delivering food and beverages, all while ensuring guests have an attentive yet relaxing experience. Helping both front and back of house with miscellaneous duties, to make sure events run smoothly and on schedule. Responsibility of a till and managing money. Experience taking and maintaining inventory. Cleaned and set the rooms according to the events requirements. Emptied trash containers. Properly open wine bottles table side.Performed buffet set-up and replenished items. Show less