Arlene Bolocon

Web Researcher at USI
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Contact Information
us****@****om
(386) 825-5501
Location
PH

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Credentials

  • EFSET English Certificate 78/100 (C2 Proficient)
    EF Standard English Test (EF SET)

Experience

  • USI
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Web Researcher
      • Feb 2022 - Present

      Web Researcher Web Researcher

  • Cognizant
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Service Representative
      • Jul 2020 - Jan 2022

      • Take orders of the customer over the phone • Ensure correct order has been placed to avoid store feedback • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures • Take orders of the customer over the phone • Ensure correct order has been placed to avoid store feedback • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures

  • TDCX
    • Singapore
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Experience Specialist
      • Jul 2019 - Jul 2020

      • Provide excellent support experience to customers via all relevant communication channels. • Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. • Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards. • Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures • Build sustainable relationships and engage customers by taking the extra mile

  • IONOS
    • Germany
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Support Sales Representative for a Webhosting Company
      • May 2016 - Jun 2019

      • Work in a fast-paced call center environment to take incoming technical calls from customers. • Sell additional services to existing customers. • Provide troubleshooting if customer has issues with their websites ( ex. wordpress issue or any CMS type website, template-based websites, etc.) • Assist customers install websites like Wordpress, Joomla, Drupal or any CMS type website. • Assist customers editing their websites and fix an error on their site. • Provide resolution for domain issue (ex. DNS issue, redemption of domain, etc.) • Assist customer's with email issue. • Handles billing inquiry about customer's account. • Process cancellation if customer requested to.

  • Sykes Asia Inc
    • Cebu, Central Visayas, Philippines
    • Customer Service Representative
      • Jun 2015 - Mar 2016

      • Open and maintain customer accounts by recording account information • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution • Maintain financial accounts by processing customer adjustments • Contribute to team effort by accomplishing related results as needed • Manage large amounts of incoming calls • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships of trust through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/team sales targets and call handling quotas • Follow communication procedures, guidelines and policies

  • QUALFON PHILIPPINES, INC.
    • Philippines
    • Telecommunications
    • 300 - 400 Employee
    • Technical Support Representative
      • Nov 2012 - May 2013

      • Work in a fast-paced, structured call center environment • Deliver extraordinary customer care by responding to customer questions concerning their accounts • Grow and nurture customer relationships on each and every call that result in measurable and quality customer service. • Work in a fast-paced, structured call center environment • Deliver extraordinary customer care by responding to customer questions concerning their accounts • Grow and nurture customer relationships on each and every call that result in measurable and quality customer service.

Education

  • Mindanao State University-Iligan Institute of Technology

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