Valerie Mauricio Ruiz

Global Leader at Academic Programs International (API)
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Contact Information
us****@****om
(386) 825-5501
Location
Orlando, Florida, United States, US

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5.0

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Chayanne Morgan

In my tenure at Publix, I was able to work alongside Valerie. What impressed me was her professionalism with customers and teammates. Always had a help-first mentality, and was a customer favorite at her store. Quick to learn and applied premier customer service with every transaction and interaction she made. Any company will improve when adding her to their team.

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Credentials

  • Gilman Program Alumni
    Benjamin A. Gilman International Scholarship Program
    Oct, 2023
    - Nov, 2024
  • The Dumb Things Smart People Do with Their Money
    LinkedIn
    Aug, 2022
    - Nov, 2024

Experience

  • Academic Programs International (API)
    • United States
    • Education Administration Programs
    • 100 - 200 Employee
    • Global Leader
      • Aug 2023 - Present

  • FAIRWINDS Credit Union
    • United States
    • Financial Services
    • 400 - 500 Employee
    • MSR I
      • Feb 2022 - Present

      Educated customers on online service offerings and mobile apps Processed deposits and withdrawals Advocated for members and their needs Offered products tailored to each member's specific needs Achieved an excellent drawer-balancing record Served as a mentor for new hires Built rapport with customers, displaying friendly, attentive service in all interactions Educated customers on online service offerings and mobile apps Processed deposits and withdrawals Advocated for members and their needs Offered products tailored to each member's specific needs Achieved an excellent drawer-balancing record Served as a mentor for new hires Built rapport with customers, displaying friendly, attentive service in all interactions

  • Anytime Fitness
    • United States
    • Health, Wellness & Fitness
    • 700 & Above Employee
    • Summer Intern
      • May 2023 - Jun 2023

  • Publix Super Markets
    • United States
    • Retail
    • 700 & Above Employee
    • Customer Service Staff
      • Jun 2019 - Apr 2022

      Processed money transfers, money withdrawals, and sold money ordersProvided lottery servicesCompleted back office procedures such as counting and setting tills for the next business daySupervised the front end whenever necessaryServed as mentor for new hiresProvided overrides whenever necessary

    • Cashier
      • Jun 2018 - Jun 2019

      Tendered transactions correctly and efficiently whether it was cash or with electronic funds transfersCorrected price errors guaranteeing customer satisfactionMade sure customers had a smooth shopping experienceHad excellent track record with my cash register

    • Bagger
      • Feb 2018 - Jun 2019

      Was the last point of contact with customers, inviting them back and making sure their experience was satisfactoryPut items back on the shelf that customers no longer neededHelped with closing duties such as cleaning, and cart collection in the parking lot

Education

  • University of Central Florida
    Bachelor's degree, Public Relations, Advertising, and Applied Communication
    2022 - 2024
  • Valencia College
    2019 - 2022
  • Universitat de Barcelona
    Study Abroad - Cooperative Internship, Public Relations, Advertising, and Applied Communication

Community

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