Richard Manning
Operations Manager at Utah Department of Health- Claim this Profile
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Gilbertese -
Topline Score
Bio
Credentials
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ITIL version 3 Foundation
EXINOct, 2010- Nov, 2024 -
10g Oracle Certified Associate (OCA)
OracleJun, 2010- Nov, 2024 -
Project Management Professional (PMP)
Project Management InstituteSep, 2014- Nov, 2024 -
Certified Scrum Master (CSM)
Scrum AllianceFeb, 2014- Nov, 2024
Experience
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Utah Department of Health
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United States
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Wellness and Fitness Services
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400 - 500 Employee
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Operations Manager
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Feb 2016 - Present
• Operations Manager for MMIS (Medicaid core system) replacement project with a contracted value around $200 million. • Responsible for coordination of IT operation activities between the project team, vendor, Medicaid business owners, and State IT department.• Mediator between vendor and business for infrastructure and system discussions.• Accountable for System Security Plan (SSP) based on MARS-E.• Managed deliverable outlining vendor’s current and future support of the MMIS system. This includes operations support, disaster recovery (DR), releases, and adhering to contractual obligations. • Coordinate DR activities between business and vendor.• Implemented and continue management of the “desktop support” ticketing system.• Implemented Medicaid POA&M security process after coordination of 3rd party risk assessment using MARS-E standard.• Manage modifications to the project SharePoint site.• Operations Manager responsibilities are in addition to prior Work Plan Manager responsibilities.
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Project Workplan Coordinator
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Jun 2013 - Feb 2016
Responsible for the integrated customer/vendor Work Plan. The schedule currently exceeds 10,000 tasks and uses a master/sub project structure designed around releases. Due to the size , I implementing an enhanced MS Project / Excel reporting structure that created efficiencies reducing the status reporting from a weekly six-hour manual process to a 10 min automated process using VBA.
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Salt Lake Community College
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United States
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Higher Education
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700 & Above Employee
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Adjunct Professor
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Jan 2018 - Present
Teaching classes in the following subjects: MS Word, PowerPoint, Excel and Access, General IT intro., Database Design Teaching classes in the following subjects: MS Word, PowerPoint, Excel and Access, General IT intro., Database Design
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Eagle Gate College
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United States
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Higher Education
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100 - 200 Employee
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Adjunct Professor
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Sep 2011 - Mar 2015
Over four years I've taught classes on the following subjects: Project Management, MS Office, Windows 7, Windows Server, Linux, VBScript, Powershell, C, Database Architecture, SQL Server, Network+, and Security+ Over four years I've taught classes on the following subjects: Project Management, MS Office, Windows 7, Windows Server, Linux, VBScript, Powershell, C, Database Architecture, SQL Server, Network+, and Security+
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Intermountain Healthcare
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United States
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Hospitals and Health Care
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700 & Above Employee
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Project Manager
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Jun 2011 - May 2013
Managed a constant project load of 40+ small projects requiring coordination between the requesting business, system administrators, and other operations groups.Managed final stage of a 2 year project moving all viable Intermountain Healthcare applications to a new primary data center in Plano, Texas.Managed a $2.2 million upgrade to Intermountain Healthcare’s primary Utah data center. Managed a $1.7 million upgrade to all facility level data rooms across the Intermountain Healthcare enterprise.Managed a project with I.S. security to meet the new stringent guidelines from the Office of Civil Rights.Managed a project to encrypt 25,000 + workstations that span all Intermountain Healthcare facilities.
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Intermountain Healthcare
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United States
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Hospitals and Health Care
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700 & Above Employee
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Database Administrator
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2002 - 2011
Over a 9 year period I was responsible for the administration of 100+ Oracle, SQL Server, and Sybase databases.A couple key databases included the SelectHealth core claims processing databases and Intermountain Healthcare’s award winning enterprise data warehouse.Actively participated in the on-call rotation for SelectHealth databases, Intermountain Healthcare’s Oracle, and Intermountain Healthcare’s SQL Server databases.
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Team Lead
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May 2006 - Mar 2007
Lead a team of database administrators (dba) which saw a threefold increase in the number of managed databases in a one year period. This was accomplished with only one individual added to the team. Helped facilitate communication between the dba group, existing customers, and new customers when determining the level of support the businesses required. Created and implemented an on-call rotation that pulled two separate on-call groups into one.Handled performance reviews and training.
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Select Health
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United States
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Insurance
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700 & Above Employee
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Project Manager
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2001 - Jun 2002
Managed a team of developers implementing the 4010 version of the 270/271, 276/277, and 277FE HIPAA transactions. This included coordination with the Utah Health Information Network (UHIN). Managed a team of developers that extracted billing, medical claims, and utilization management information from a legacy claims processing system and were loaded into a new claims system. Managed a team of developers implementing the 4010 version of the 270/271, 276/277, and 277FE HIPAA transactions. This included coordination with the Utah Health Information Network (UHIN). Managed a team of developers that extracted billing, medical claims, and utilization management information from a legacy claims processing system and were loaded into a new claims system.
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Education
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1999 - 2001
University of Phoenix
Bachelor's degree, Business Information Systems -
1996 - 1998
Brigham Young University - Idaho
Associate degree, Business Information Systems
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