Michael M.
Information Technology Help Desk Technician at Buffalo State College- Claim this Profile
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Bio
Credentials
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DigitalMedia™ Design DMC-D-4K
Crestron ElectronicsJul, 2022- Oct, 2024
Experience
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Buffalo State College
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United States
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Higher Education
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200 - 300 Employee
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Information Technology Help Desk Technician
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Aug 2021 - Present
Create service request tickets via TeamDynamix to follow up on end-users’ support ticket queues, provide technical assistance, and close tickets. Escalate cases to resolving team in a timely manner when needed. Search Active Directory and/or Ellucian Banner to identify potential staff, student, retiree, or alumni account holds to augment pinpointing cause of account inaccessibility. Guide 50+ campus end-users weekly in person and via technical support calls to diagnose, troubleshoot, and resolve issues with software, login, printers, peripherals, desktops, laptops, mobile devices, installation, or network connectivity. Provide admin permissions to staff computers via Endpoint Configuration Manager and LAPS.
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Crestron Electronics
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United States
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Appliances, Electrical, and Electronics Manufacturing
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700 & Above Employee
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Technical Support Intern
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May 2022 - Aug 2022
Delivered Tier One phone support by advising network of 1,000+ dealers, resultantly solving end-user technical issues with audiovisual and home automation products. Contributed information gathered from clients in tickets, such as RMA requests, allowing for procedural escalation to national applications engineers. Utilized SAP to discover, as well as insert serial, part, and model numbers of 900+ inventory items in Excel sheet, keeping product catalog updated regularly. Assembled and tested 50 Cat 5e cables for enhancement of office’s network connectivity.
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Key Digital Systems
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United States
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Accounting Intern
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Jul 2020 - Nov 2020
Integrated 1,000+ queries, search capabilities, and forms of contact information into company’s recently acquired Odoo database. Revamped 95% of transferable client and transaction data accordingly to adhere to new database standards. Executed quality assurance and system maintenance by updating 200+ profiles of all clients for each new business transaction, updating the database. Spearheaded all E-commerce product shipments to clients by analyzing order summaries to confirm transaction details and identify potential errors, then finalizing 70+ transactions daily, expediting shipments. Recorded 500+ financial services, including sales and purchase orders by entering ID numbers into database. Filed all in chronological order by month upon completion. Formulated Excel reports to record sum of profits from 500+ vendor purchases; Sent to management, resultantly securing profit records.
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ASubpoena
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United States
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Legal Services
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Administrative Assistant Intern
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Aug 2019 - Aug 2019
Instituted day-to-day synopsis of 250+ subpoenas and client profiles within the company’s database daily, updating each for current accuracy correspondingly; Researched documents to verify validity and corrected any outdated details or inaccuracies before uploading into registry via scanning. Achieved client satisfaction by initiating email communication regarding 50+ case issues, resulting in resolution of 95% of concerns regarding document process duration, alleviating any unease and establishing long-term relationships. Packaged and certified 100+ mail receipts, ensuring proper documents were delivered to clients.
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Education
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2021 - 2023
Buffalo State College
Bachelor of Science - BS, Computer Information Systems -
2019 - 2021
Westchester Community College
Associate of Applied Science, Computer Information Systems -
2015 - 2019
Yonkers High School
Regents Diploma, International Baccalaureate Studies
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