Performance Delivery Manager

• Jul 2022 - Present

Performance Delivery Manager for the ‘North’ route at TransPennine Express (TPE), which is the busiest of the 3 routes TPE operate. The routes under my responsibility span from Liverpool and Manchester towards Leeds/York and branching out as far North as Newcastle and Edinburgh. Core role responsibilities include:- Leading post incident investigations that have impacted service delivery with internal and external stakeholders such as Network Rail, BTP and other Train Operators. Tenaciously striving to influence positive change or new practice to prevent disruptive incidents from repeating. - Spearheading internal change within the business to enable more resilient, reliable service delivery to ensure Customer journeys have more scope for resilience and recovery. - Analysis of large volumes of data to identify trends and specific areas where performance improvement is required and acting independently upon findings to drive continuous improvement. - Calculation of daily, weekly and periodic performance data which is then ran into various formats for industry wide presentations. Reforming data into more presentable and understandable formats for audiences both internal and external to the industry.

Incident Controller

• Dec 2019 - Jul 2022

Incident Controller for TransPennine Express, who are a cross country rail provider across the North of England and into Scotland. Also as part of my role I am also responsible for the Control of First Hull Trains for their Hull to London service delivery, and also Lumo and their Edinburgh to London service delivery and operational control. Typical core role functions include in the moment management of safety incidents and accidents, and also management of the impact to the Train Service Delivery element on the network. Implementing and devising contingency plans and work arounds to ensure minimal disruption to the customer journey when incidents do occur. This is achieved by working closely with Network Rail and their teams who manage the national infrastructure and ensuring we are in unison in the execution of safe work arounds to keep the railway and the passengers of the North journeys continue to keep running seamlessly.Strategic management of the fleet, ensuring diesel and bi-mode units have enough fuel for service, and cycle through depots for required maintenance. Ensuring the fleet is running safely, and any in-service defects on trains are not compromising safely, removing trains with technical issues out of traffic and devising creative solutions when spare units are not available to minimise impact to the customer journey.

Council Member

• Jan 2020 - Present

Freelance consultant for GLG, enlisted to offer confidential project support and guidance to a variety of industries. Freelance consultant for GLG, enlisted to offer confidential project support and guidance to a variety of industries.

Crew Controller

• Jul 2018 - Dec 2019

Crew Controller for Cityflyer which is a premium regional subsidiary of British Airways, within the Network Operations Control Centre. Core role responsibilities: -Control of the 0-7 days Crew Operations Control for a busy airline with a challenging and unique schedule. -Leading Crew Operations during operational disruption. Rescheduling crew planning with no/short notice to recover the operation and minimise disruption to the customer. -Accountable for the successful safe and compliant delivery of the Crewing element of the operation, allowing flights and customer journeys to be seamless and on-time. -Tactical analysis and control of Crews rosters, ensuring adequate contingency cover is available in relation to the schedule and forecasted disruption such as bad weather etc to facilitate a successful operation. -Responsible for ensuring Pilot’s and Cabin Crew’s rosters are legal and compliant, and remain so during operational production with CAA and EASA regulations and both workforces Union agreements, and finding work-arounds where possible to allow maximum operational production and reduce impact to the customer. -Driving down variable Crew spend via various cost saving initiatives. Such as minimising the need for Hotel stays etc with tactical Crew swaps and utilisation.

Senior Airline Operations Control Officer

• Jan 2018 - Jul 2018

West Atlantic is a large Cargo airline specialising in providing Crew and Aircraft to on short and long term contracts to cargo/freight integrators. Roles responsibilities as a Senior Operations Officer included: In addition to the role of Operations Officer, I was responsible for overseeing the immediate to short-term (next 7 days) Crew Control. Including;-Control of the Crewing element of the operation, and ensuring that there is nil Crew related impact to the group airlines production and operational delivery.-Dispatching standby crews and rerouting or rescheduling crews during disruption and irregular operations, to protect operational delivery and minimise disruption. -Devising Crew and logistical solutions for lucrative go-now ad-hoc charters.-Managing Crews rosters in real time to ensure they are legal and compliant with EASA FTL's and to company and Union working agreements.Additionally whilst:-Working in a dual-role position between Crew Control and Operations Control, to achieve maximum production during the peak operational periods. -Liaising with the Operations Officer and Operations Supervisor with more complex tasks relating to the Operation, to assist with the smooth running of the OCC.-Developing and coaching new members of the OCC for technical elements required for role and customer orientation training.

Airline Operations Control Officer

• Jun 2017 - Jan 2018

Originally joined as a Operations Assistant and quickly promoted within 2 months to Operations Officer. Both roles within the Airline Operations Control Centre for the West Atlantic Group.Key responsibilities include:-Identifying service recovery opportunities during disruption, liaising with customers by recommending and implementing recovery plans to protect the operation.-Flight planning and route selection. Considering cost saving and environmental variables applicable to the aircraft type such as route length, flight level and fuel burn.-Ensuring planned flight’s destinations and alternate aerodromes are in accordance with the aircrafts weather tolerances, alternate aerodromes set to the Customers preferences, and are suitable for the aircraft type and any other operational restraints such as NOTAM’s. Aircraft types experienced with ranges from BAe-ATP, Bombardier CRJ , Boeing B737-300/400/800 and B767-200.-Managing live flight plans with Eurocontrol. -Directing and executing short notice charter flights for new and existing customers often from Airports that are often not within the airlines scheduled operation.-Managing airport slots for scheduled and ad-hoc flight's and aircraft movements. -Ensuring aircraft disposition and configuration is correct for service types/customer requirements. -Communicating changes from the flight scheduled to Customers, Crews, Handlers and other involved Stakeholders such as airport operators.

Operations Assistant

• Apr 2017 - Jun 2017

Cabin Crew

• Sep 2010 - Apr 2017

Thomas Cook Airlines UK - Cabin Crew

• Feb 2009 - Sep 2010

Overseas Resort Representative

• Apr 2008 - Oct 2008

Conference, Banqueting and Event's

• Jul 2005 - Sep 2007