IT Manager

• Aug 2022 - Present

Responsible for organization-wide systems and information, monitoring security applications, user management, helpdesk services, software & hardware deployment, and IT asset management. Responsible for organization-wide systems and information, monitoring security applications, user management, helpdesk services, software & hardware deployment, and IT asset management.

Web Developer / Graphic Designer

• May 2006 - Present

Professional website development using HTML, Joomla, WordPress, and Drupal platforms. Working closely with clients in planning, and development. Establishing and configuring dedicated hosting accounts for clients. Installation and configuration of MySQL databases. Registering directing, and / or transferring domain name accounts. Performing routine site maintenance. Developing custom application using JavaScript. Configuring and embedding social media add-on applications. Staying abreast of emerging technologies. Testing and Troubleshooting before deployments. Scheduling client site backup and security scans. Applying updates and patches. Installing 3rd party modules and applications. Performing professional photography services for website imaging. Developing custom graphics and banners (Static and Animated) using Photoshop and Illustrator. Training clients on Website Control Panels operation and management. Managing billing from hosting account clients. Providing operations and maintenance support. Professional Graphic Designing print material (flyers, business cards, brochures, large event banners, backdrops, posters). Coordinating projects from planning, design, adjustments, print prep, and shipping. Show less

The Work Agents

• Aug 2021 - Jan 2023

The Work Agents™ path towards success begins with our WorkLife™ Workshops, Our Live Employment Events, Our 247 Online Radio Station, and Our Hands On Training Programs. The Work Agents™ path towards success begins with our WorkLife™ Workshops, Our Live Employment Events, Our 247 Online Radio Station, and Our Hands On Training Programs.

Sr Desktop Support

• Feb 2019 - Aug 2021

• Position Highlights Working independently and with team to solve the technical issues of Pride Industries staff and contribute to the organizations overall mission to provide employment for people with special needs. Resolving technical service requests hands one or through remote connections to resolve issues with PC’s, Multi-Function Printers, VIOP Phones, Network Connections. Coordinating with vendors or customers to trouble shoot issues with PC’s, Printers, Network Connections, and various other service requests. • Technical Environment inbound help desk support, resolving technical issue locally and remotely, pc deployments, equipment repair, syncing data to cloud storage, shipping and receiving equipment, printer configuration, drive mapping, documenting calls and resolutions, managing help desk tickets, Administering Active Directory, Desktop Central, Service Desk, IRM, MS Windows system tools, remote access applications. > Achievements: Started Pride Industries as a data analyst and was transferred to the desktop support team when our contract was completed. Show less

IT Contractor

• Dec 2018 - Feb 2019

Mobile Device Management Mobile Device Management

IT Contractor

• Dec 2018 - Jan 2019

Technical Writer

• Oct 2018 - Nov 2018

• Position Highlights Short term contract that consisted of writing Standard Operating Procedures for common employee office functions and complex IT related tasks. Worked with local and remote company executives and IT managers. Revised and formatted existing documents as well as created procedures from previous knowledge as well as vendor reference material. Created and organized a file repository for source material, archive data, and completed company SOP’s in the Share Point directory. • Technical Environment Performed Technical Writing duties using Office 365, SharePoint, Excel, SnagIt, and MS Word. > Achievements: Creation of a collaborative SOP document database for IT management and staff. Show less

IT Contractor

• Oct 2014 - Nov 2018

TECHNICAL SKILLS > Software Office 365 Setup & Administration, MS Office 2016 and Earlier releases, SharePoint, Active Directory, Manage Engine Desktop Central, Service Desk, MS Teams, Skype, OneLogin, Outlook Email, VMware, MS Remote Desktop Connection, FTP, VPN, ENGL, System Center, CISCO IP Phone Administration, Web Development & Administration, Web Hosting & Server Administration, Adobe CS Suite, Tech Writing, Documentation. > Languages JAVA, PHP / Databases MySQL > Hardware PC Computers, Printers and Copiers, Fax Machines, Server Upgrades and Repair, RJ45 Line Installation, Crimping and LAN Line Diagnostic Tools, Projectors, Audio equipment, Mobile Device Configuration & repair. > Operating Systems MS 2010/2008/2007/Vista/XP, Linux Ubuntu. Show less

Desktop Support Technician

• Feb 2018 - Aug 2018

As an IT Contractor, my work included Inbound Help Desk Support, Resolving technical issue locally and remotely, PC Deployments, Equipment Repair, Syncing Data to Cloud Storage, Shipping and Receiving Equipment, Printer Configuration, Drive Mapping, Documenting Calls and Resolutions, Managing Help Desk Tickets, Using tools like Active Directory, Desktop Central, Service Desk, IRM, MS Windows system tools, Remote Access Applications. As an IT Contractor, my work included Inbound Help Desk Support, Resolving technical issue locally and remotely, PC Deployments, Equipment Repair, Syncing Data to Cloud Storage, Shipping and Receiving Equipment, Printer Configuration, Drive Mapping, Documenting Calls and Resolutions, Managing Help Desk Tickets, Using tools like Active Directory, Desktop Central, Service Desk, IRM, MS Windows system tools, Remote Access Applications.

Founder

• May 2008 - Dec 2015

I founded and developed a program for youth that will use music and video to promote peace and positive ideas by youth. I developed partnerships with government, community, and business leaders. I am responsible for fund development. I designed flyers, posters, and press materials. Designed and developed the program website ( www.promotethepeace.com ). I am responsible for the recruitment of the program manager and event committee. I developed and maintain an online radio station that will feature projects submitted by youth. Show less

IT Contractor

• Jul 2014 - Jun 2015

Working on IT project for SETA partner locations throughout the Greater Sacramento area. Scheduling and managing agency wide migration from Novell to Microsoft Servers and Applications. Project included county wide PC deployments, OS upgrades, re-imaging, workstation repairs, printer configurations, and desktop support for 600 workstations. Technical Environment Remote Desktop Connection, VPN Applications, Novell ConsoleOne, Active Directory, ENGL, System Center, MS Office 2013. Completing project within schedule. Conducted training of department heads in MS Outlook configurations and operation. Show less

Partner / System Administrator

• Dec 2011 - Dec 2014

I am responsible for the creation, maintenance and optimization of internal company website as well as external vendors’ websites. I work with sales, programming department, and clients to determine the needs for system changes which include building and maintaining new website. I maintain and support all system changes. I ensure appropriate testing is done prior to launching new or improved websites to fix issues before a site is available to its intended audience. I am responsible for maintaining company servers and computers. I build, repair, and procure computers and peripherals and oversee operation of company computers. I manage files, track images, and audio for clients and internal production. I have a solid understanding of troubleshooting methodology. I’m familiar with audio hardware, software, production and post production equipment. I have strong experience in copy writing and radio commercial production. I provide help desk support for all customers. I’ve assisted in upgrading network infrastructure, monitor system logs, backups, alerts and resolve problems as necessary and in a timely manner. I make recommendations for hardware and software for all programming. I assist in the production of special events and projects as needed. Show less

IT Contractor

• Oct 2014 - Nov 2014

Contract Assignment for Travel out of state to client sites to perform IT duties (Google GABO Workshop, Missoula, MO. and AWS Amazon Conference, Las Vegas, NV) independently and with additional contractors, vendors, and site staff, Installing wireless infrastructure, One day set up and one day take down, Configure laptops, Running Ethernet cables throughout event locations for LAN and Wireless networks, Crimp Ethernet cables, Working extended hours to complete projects, work through the weekend, Standing by to assist clients with PC issues that arise, Outstanding Customer Service and follow through, troubleshoot PowerPoint (especially codex and embedded video), troubleshooting media, first level networking troubleshooting (Ping, Trace Route, et), Managing client slide show presentations. Show less

IT Director / Technology Instructor

• Feb 2014 - Jul 2014

CISCO certified instructor teaching teens technology with Comcast Digital connectors curriculum. CISCO certified instructor teaching teens technology with Comcast Digital connectors curriculum.

Radio Show Host

• May 2008 - Jan 2013

I am responsible for creating and producing a successful radio program (Home Grown Soul show) on V101.1FM that has been on the air from May 2008 till Jan 2013. This radio show began as a platform for local artists and has now become a national program with music from some of the biggest names in the music industry. I also produced and managed the Home Grown Soul Stage Show, which was the largest live band open mic Sacramento has ever had. I produced and managed all aspect of the weekly showcase from radio, web, flyer/poster promotions, staffing and event management, to booking and site selection. Throughout my experiences, I acquired extensive knowledge and expertise in managing large scale events. I’m a highly organized manager and coach. I managed and supervised a staff of 20 and issued weekly payroll and bank deposits. I’m able to quickly assess needs and provide tools to solve problems. I am currently hosting the weekly radio show Sunday nights at 6pm and I maintain an archive that I record and catalog each week since the show’s creation. Additionally, I work on IT related projects for the company. I identify and monitor activities of the project to ensure successful and timely implementation. I’m responsible for introducing Industry Standard IT methodologies including risk management and quality management as well as scope control and requirements gathering techniques. I research and propose alternative technical solutions. I validate complex system changes by analyzing system’s functional and technical design documentation as well as system test results. I perform testing to ensure system changes meet requirements. Show less

Community Outreach Chair.

• 2011 - 2011

Connection community with NAACP Sacramento Chapter utilizing Radio Program and Communtiy Events. Connection community with NAACP Sacramento Chapter utilizing Radio Program and Communtiy Events.