Experience

Clinica Mater Dei

• Italy
• Hospitals and Health Care
• 1 - 100 Employee

• Hotel Manager

  • Dec 2018 - Present



Paideia International Hospital

• Italy
• Hospitals and Health Care
• 1 - 100 Employee

• Hotel Manager

  • Dec 2018 - Present

  Executive Manager for the hospitality services for both Private Clinics in Rome. Executive Manager for the hospitality services for both Private Clinics in Rome.



WorldHotels

• Germany
• Hospitality
• 1 - 100 Employee

• Shift Leader- Front Office Supervisor Hotel Quirinale

  • Aug 2018 - Dec 2018



Marriott Hotels

• United States
• Hospitality
• 700 & Above Employee

• Front Office Supervisor

  • Nov 2016 - Jan 2018



LUISS Business School

• Italy
• Higher Education
• 200 - 300 Employee

• Student - Master in Revenue Management presso Università Luiss

  • Jan 2018 - 2018



Grand Hotel Ritz Roma

• Rome Area, Italy

• Front Office Supervisor

  • Mar 2014 - Mar 2016

  Preopening Hotel, Responsabile del Front Office come del reparto Housekeeping. Gestione complaints, responsabile della pulizia delle camere e degli standards dell'hotel. Preopening Hotel, Responsabile del Front Office come del reparto Housekeeping. Gestione complaints, responsabile della pulizia delle camere e degli standards dell'hotel.



Hotel Locarno

• Italy
• Hospitality
• 1 - 100 Employee

• Hospitality Supervisor

  • Jul 2013 - Feb 2014

  Responsible for managing and overseeing all hospitality functions for front desk Department and Housekeeping Department. Supervise as well as coordinates activities of workers engaged in: greeting, guiding and training . Formulate roster personnel work assignments to assure work coverage. Explain work procedures for subordinates. Prepare written reports of operational activities to aid in planning future activities. Verify cleanliness of facilities and guests rooms. Establish excellent systems of communications with all members of operations staff. Make sure all the team members work with high standards of customer care at all times. Show less



Hilton

• United States
• Hospitality
• 700 & Above Employee

• • Jul 2011 - Mar 2012

  Greeted, assigned rooms to VIP Guests and prepared welcome letters personalized.Escorted VIP guests.Made and confirmed reservations of VIP Guests and Regular guests.Performed bookouts.Recorded guest comments and complaints.Made sure the guests were always feeling welcomed.

• • Sep 2010 - Jul 2011

  Responsible during the Shift at the Front Desk Dept. Make sure the shift is smooth, help the staff to solve a problem together as a team and make sure the staff is motivated to make feel welcome the guests. Handle the complaints or thankful the guests for the good feed back.



Hilton Reading

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Duty Manager/Asst. Night Manager

  • May 2009 - Sep 2010

  Duty Manager in charge during the night Shift. Responsible for the front desk and F&B tasks. Recorded guest comments and dealt with guest complaints. Verified customers' credit and supported the team during the night audit procedures. Duty Manager in charge during the night Shift. Responsible for the front desk and F&B tasks. Recorded guest comments and dealt with guest complaints. Verified customers' credit and supported the team during the night audit procedures.



Accor

• France
• Hospitality
• 700 & Above Employee

• • Mar 2008 - May 2009

  Computed bills, collected payments and made change for guests.Contacted housekeeping or maintenance staff when guests reported problems.Performed bookkeeping activities such as balancing accounts and conducting nightly audits.Made and confirmed reservations by phone and email for the guests.

• • Mar 2006 - Mar 2008

  Greeted, registered and assigned rooms to guests.Posted charges for rooms, food, liquor, and telephone calls.Recorded guest comments or complaints, referring customers to managers as necessary.Verified customers' credit and issued invoice for City Ledger to companies that pay for the guests stays.Computed bills, collected payments and made change for guests.