Support Operations Associate (Merchant & Customer)

• Sep 2022 - Present

" Thrive now - By Hashtag loyalty" is an emerging food technology start-up backed by India's Food chain gaint Jubilant food works. •Guide the daily operations (e.g. on-boarding, activations) of the merchant business •Guide the restaurants in extracting maximum benefits of our tool. Manage external relationships with key accounts and lead process improvement, negotiations, and implementation. •Identify customer insights and pain points and contribute to the product roadmap by providing active feedback to the product team. Use data and existing insights to understand opportunities for performance improvement. •Brainstorm and prioritize practical, pragmatic solutions that can be accomplished quickly. •Liaise between partners and various verticals, communicating effectively to maintain customer satisfaction. Work cross-functionally with Thrive’s product, engineering, vendors, tools, and operations teams.

Actor

• Aug 2019 - Present

Actor at Telugu Film Industry #Shikaaru (2022) - Lead Actor - OTT "AHA" Evaru (2019) - Support role - OTT "Prime" Lead Actor / Writer / Director of " Chill Maama" YouTube channel ( 2017 to 2019) Actor at Telugu Film Industry #Shikaaru (2022) - Lead Actor - OTT "AHA" Evaru (2019) - Support role - OTT "Prime" Lead Actor / Writer / Director of " Chill Maama" YouTube channel ( 2017 to 2019)

Content Creator

• Dec 2018 - Dec 2021

Buyer Business - Risk Analyst

• Aug 2016 - Nov 2018

• Analyzing and understanding large amounts of Amazon’s historical operations and customer history data for identifying specific risk instances and broader risk trends Innovating key initiatives around bad debt reduction,credit risk reduction, including discovering novel fraud/risk trends and designing specific solutions to avert loss. • Evaluating and optimizing existing and new analytical models for risk management Building/optimizing existing and new analytical models for risk detection, optimization of investigations workload, and life cycle risk management for customers on Amazon. • Overseeing the implementation of new risk controls, assessing their results, and assisting in operational fine-tuning of risk controls • Working closely and providing coordination between the Analytics, Engineering, and operations teams to drive key process improvements • Establishing scalable, efficient, repeatable processes for large scale data analyses to support the creation and interpretation of key business goals.

Community Manager

• May 2015 - Feb 2018