Kary Jolivert
Customer Success Specialist at DISH Media- Claim this Profile
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Topline Score
Bio
Credentials
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Avoiding Common Pitfalls in Customer Success Management
LinkedInOct, 2023- Nov, 2024 -
Excel Formulas and Functions Quick Tips
LinkedInOct, 2023- Nov, 2024 -
Power BI: Dashboards for Beginners
LinkedInOct, 2023- Nov, 2024 -
Programmatic Advertising Foundations
LinkedInOct, 2023- Nov, 2024
Experience
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DISH Media
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United States
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Advertising Services
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1 - 100 Employee
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Customer Success Specialist
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Dec 2022 - Present
- Communicate regular status updates to executive leadership team on timelines, resource allocation and budget; escalate key issues and risks to ensure timely resolution and mitigation. - Prepare and present high-level plan with estimates for executives and cross-functional leaders based on estimated outcomes. - Creates and maintains documentation to formalize processes or strategies needed to manage assigned accounts across entire workflow - Conducts face-to-face consultative needs analysis interviews with assigned partners - Assists partners through set up process for campaign execution and navigating ongoing work flows - Understands the complex needs of business clients and designs solutions to meet them - Analyzes metrics and KPIs of client success - Maintains trackers to monitor contract obligations for both parties, tracking spends and providing any needed reporting Show less
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WeWork
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United States
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Real Estate
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700 & Above Employee
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Community Lead
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Jul 2021 - Dec 2022
-Maintain rapport and credibility with members by conducting check-ins, follow ups and closing issue loops- Assist 128 companies with account-level issues and escalate all non-location issues to the appropriate internal teams-Track space performance to identify potential areas for improvement and growth- Manage and resolve building operational issues to ensure members are receiving high quality service-Continually increasing member engagement, with a current increase in Medallia NPS from 25 to 90Wework Show less
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Community Associate
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Jun 2020 - Jul 2021
- Scheduled and directed over 149 quarterly “Check-ins” with Wework members to discuss their experiences- Facilitated walk-in tours and scheduled tours for prospective members- Conducted morning walk-throughs and tickets to assess cleanliness and organization of common areas-Assisted all member move outs during building closure to ensure a smooth transition to the new facility- Increased member engagement Medallia NPS from -39 to +71
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Regional Resource Manager
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Nov 2018 - Jan 2020
•Facilitated all clients’ project reviews encompassing the effective communication of goals, areas of development, and estimated timelines for completion •Performed a variety of insurance and billing activities to ensure that all clients’ benefits were established prior to project onset •Processed all necessary documentation and personnel related documents for new client records •Communicated with clients to review and verify client billing requirements •Facilitated all clients’ project reviews encompassing the effective communication of goals, areas of development, and estimated timelines for completion •Performed a variety of insurance and billing activities to ensure that all clients’ benefits were established prior to project onset •Processed all necessary documentation and personnel related documents for new client records •Communicated with clients to review and verify client billing requirements
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Sollis Health
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Front Desk Coordinator
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Jul 2018 - Oct 2018
•Created a professional, welcoming environment by greeting visitors, answering phone calls, and responding to in-person requests for information •Prepared and maintained client records in Salesforce and eClincalWorks •Corresponded with administrators via reports, memos, and forms •Oversaw inventory of all medical and office supplies •Scheduled in-house patient appointments and outside referrals •Received and distributed all faxes and postal mail in a timely manner •Created a professional, welcoming environment by greeting visitors, answering phone calls, and responding to in-person requests for information •Prepared and maintained client records in Salesforce and eClincalWorks •Corresponded with administrators via reports, memos, and forms •Oversaw inventory of all medical and office supplies •Scheduled in-house patient appointments and outside referrals •Received and distributed all faxes and postal mail in a timely manner
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Housing Works
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Non-profit Organizations
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700 & Above Employee
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Care Navigator
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Jul 2016 - Jul 2018
•Collaborated with Case Manager in processing and maintaining confidential documents for clients •Managed multiple calendars, arranged meetings and appointments, and provided reminders for the executive team •Served as a liaison between providers and patients to schedule appointments and meetings, as well as manage referrals for supportive services •Functioned in an administrative capacity by answering phone calls, filing documentation, and completing other office-related tasks •Coordinated travel and related expenses for both the Case Manager and clients Show less
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Public Allies
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United States
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Non-profit Organizations
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100 - 200 Employee
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Ally
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Sep 2015 - Jun 2016
•Participated in a rigorous 10 month fellowship, where leadership curricula is delivered by various community leaders and educators in weekly intensive seminars •Participated in a specialization track resulting in knowledge in program design, strategic assessment, strategic planning, theories of change and logic models •Completed 1700 hours in community service •Participated in a rigorous 10 month fellowship, where leadership curricula is delivered by various community leaders and educators in weekly intensive seminars •Participated in a specialization track resulting in knowledge in program design, strategic assessment, strategic planning, theories of change and logic models •Completed 1700 hours in community service
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Women's Center For Education and Career Advancement
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Individual and Family Services
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1 - 100 Employee
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Self- Sufficiency Program Associate
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Sep 2015 - Jun 2016
•Facilitated computer workshops, in which service providers learn how to use the Self-Sufficiency Calculator •Developed comprehensive evaluation and impact tools •Built partnerships with schools, campaigns, and coalitions that enable support for lower income communities and communities of color •Volunteered throughout the Tax season at Saint John the Divine to help the New York city Homeless and unemployed population file the school tax form •Facilitated computer workshops, in which service providers learn how to use the Self-Sufficiency Calculator •Developed comprehensive evaluation and impact tools •Built partnerships with schools, campaigns, and coalitions that enable support for lower income communities and communities of color •Volunteered throughout the Tax season at Saint John the Divine to help the New York city Homeless and unemployed population file the school tax form
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State University of New York at Oswego
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United States
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Higher Education
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700 & Above Employee
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Administrative Assistant
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Jan 2015 - May 2015
•Managed, prepared, and retrieved confidential documents securing the information of SUNY Oswego’s financial donors •Facilitated communication between the Director of Annual Giving, donors, and other SUNY Oswego departments through telephone as well as email correspondence •Assisted with mailings and photocopying; filed documents to ensure that the office remained organized
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Founding Member
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Mar 2014 - May 2015
•Attended weekly meetings with the SUNY Oswego staff in regards to the campus diversity and inclusion climate • Attended Monthly meetings with President Deborah Stanley to develop a highly tolerant and diverse community •Collaborated with administrative staff on campus campaigns and social events•Reviewed and edited existing diversity and inclusion policy
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Costume Attendant
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Aug 2011 - May 2015
•Maintained and Organized costumes•Arranged costumes in order of use to facilitate quick-change procedures for performances•Cleaned and pressed costumes before and after performances •Perform any minor clothing repairs•Provided assistance to cast members in regards to costumes, and assigned costume staff to assist specific cast members with costume changes
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Mentor
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Sep 2014 - Dec 2014
•Volunteered in a middle school setting to assist students with homework assignments •Acted as role model to several students in order to motivate them to stay in school•Followed mandated reporting guidelines to ensure the safety of the students
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Waterbury Liaison
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Jan 2014 - May 2014
•Represented Waterbury Hall as voting member •Collaborated with other Hall council Presidents to create campus wide programs.•Attended weekly meetings and relayed information to the RHA E-board
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Desk Attendant
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Jan 2013 - May 2014
•Communicated with supervisors, co-workers and residents by providing information via telephone, writing, e-mail, and in person•Enforced security by reporting incidents, checking resident and visitors' IDs•Collected, distributed, and sorted campus mail, packages and US mail•Maintained the inventory of all recreational and electronic equipment which included the sign in/out of equipment
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Education
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2011 - 2015
State University of New York at Oswego
Bachelor's degree, Philosophy/ Psychology
Community
