Experience

Feinberg Consulting, Inc.

• United States
• Mental Health Care
• 1 - 100 Employee

• Community Relations Liaison

  • Aug 2015 - Present

  Building professional referral relationships within our community, to support families experiencing complex medical and mental health crisis. Happy to be part of Feinberg Consulting's team of compassionate health care guides and navigators, interventionists and coaches, jumping into the continuum of care to create individualized plans of recovery for those injured or hospitalized, at home or seeking treatment. Building professional referral relationships within our community, to support families experiencing complex medical and mental health crisis. Happy to be part of Feinberg Consulting's team of compassionate health care guides and navigators, interventionists and coaches, jumping into the continuum of care to create individualized plans of recovery for those injured or hospitalized, at home or seeking treatment.



Federal Criminal Attorneys of Michigan

• Greater Detroit Area

• Office Manager

  • Jul 2003 - Present

  Facilitate communications between lawyers, clients, and courts. Manage payments from clients. Proofread legal documents and website. Notary. Facilitate communications between lawyers, clients, and courts. Manage payments from clients. Proofread legal documents and website. Notary.



Beaumont Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• New-Hire Employee Development Specialist

  • Jan 2014 - Sep 2015



William Beaumont Hospital

• Royal Oak

• Service Excellence Representative

  • Jul 2011 - Sep 2013

  Trained new patient satisfaction staff in 2011. Substitute during staff absences, to resolve patient concerns, via interdepartmental communication and database tracking. Trained new patient satisfaction staff in 2011. Substitute during staff absences, to resolve patient concerns, via interdepartmental communication and database tracking.



Akiva Day School

• Southfield, MI

• Middle School Forensic Science Enrichment Teacher

  • Sep 2012 - May 2013

  Develop and teach simple crime solving skills with fun "labs" and once-a-week lectures Develop and teach simple crime solving skills with fun "labs" and once-a-week lectures



ORT America Michigan Region located in Bloomfield Hills

• Development Coordinator/Office Manager

  • Feb 2010 - Oct 2010

  Communicate daily with donors, volunteers and vendors who support fund raising activities. Create and manipulate data in Excel spreadsheets, Word documents, and membership database. Assist in event planning and execution. Communicate daily with donors, volunteers and vendors who support fund raising activities. Create and manipulate data in Excel spreadsheets, Word documents, and membership database. Assist in event planning and execution.



Beaumont Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Employee Development Specialist

  • Apr 2007 - Nov 2009

  Instructor for new employees', Corporate On-boarding sessions. Delivering high-impact, memorable and insightful day-long class on hospital mission and how customer service can distinguish us in the market. Providing examples of service recovery methods and customer satisfaction techniques, using role play, power point presentation, and participatory discussions. Instructor for new employees', Corporate On-boarding sessions. Delivering high-impact, memorable and insightful day-long class on hospital mission and how customer service can distinguish us in the market. Providing examples of service recovery methods and customer satisfaction techniques, using role play, power point presentation, and participatory discussions.



Beaumont Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Satisfaction Coordinator

  • May 1992 - May 2000

  Managed the Royal Oak hospital patient concern handling system,staff, and service recovery efforts. - Hired, trained, evaluated staff - Customized complaint data base and survey instruments - Reported statistical trends and complaint feedback to all hospital departments, administration and legal affairs - Resolved patient care, service and billing concerns - Created interdepartmental quality improvement teams to resolve system issues. · Developed and taught the customer service portion of the hospital’s New-Hire Orientation day ·Developed customer service standards and policy for Royal Oak Beaumont, working with service line teams and management Show less