Capacity Development and Membership Intern

• Sep 2022 - Present

Master Data Owner Specialist | PTP | SSC

• May 2021 - Aug 2021

· Management of databases under SOURCE and SAP.· Supplier's management and purchase data analysis.· Creation and modification of supplier information for European and African entities of Vallourec. · Management of databases under SOURCE and SAP.· Supplier's management and purchase data analysis.· Creation and modification of supplier information for European and African entities of Vallourec.

Intern | Department of Social Communication | IPSEMG

• Sep 2018 - Dec 2019

· Expertise in dealing with doubts, comments and suggestions made by the state social security beneficiaries.· Pursuance of actions aimed at improving the communication of Ipsemg, carried out through relational channels, such as Contact Us, social networks and government channels such as the Ombudsman and the Transparency Portal.· Monitoring of systems, objectives, deadlines and the quality of outputs necessary for an affirmed response to beneficiaries.· Make periodic contacts by telephone and e-mail, with different hierarchical levels at Ipsemg, to obtain the response within the deadlines and of the quality previously defined.· Production of statistical data extracted from reports and systems, aimed at improving the services provided by the Institute.

Administrative assistant

• Apr 2017 - Aug 2018

· Customer service, sales and service provider for a children's parties and events company.· Preparation of the rental contract.· Management of customer registration.· Check list of documents to be sent to an event and the delivery routes.· Prepare the file of the products to be reformed in the company (reform of the toy, scenarios, panels, etc.).· Oversee the delivery and preparation of events from assembly to the end of the contractual event.· Preparation and implementation of feedback, focusing on customer satisfaction in the service provided.