Experience

neXat

• Belgium
• Telecommunications
• 1 - 100 Employee

• Management Assistant

  • Feb 2020 - Present



WH Partners

• Malta
• Law Practice
• 1 - 100 Employee

• Corporate Administrator

  • Apr 2018 - Dec 2019



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Office Aministrator

  • Oct 2016 - Jan 2018

  Gatekeeper, Front office ManagementFinance, HR, IT SupportSmooth running of officeSupporting Office Team and remote locationsAssist with travel requestsEvent Support

• Customer Service Executive

  • Jan 2016 - Oct 2016

  Liaising between the Guests and the accomodations : booking modification, special requestsDelivering a high level of customer serviceHandling and resolving customers complaintsCommunicating and coordinating with internal departments



Fish Market Restaurant D&D Company

• Head Waitress

  • Feb 2014 - Dec 2015

  ➢ Coordinating with restaurant manager and performed all service as per requirement➢ Providing training to junior staff members in coordination with the manager➢ Maintaining a clean area at all times ➢ Providing a warm welcome for customers➢ Serving customer requests to the standards required ➢ Coordinating with restaurant manager and performed all service as per requirement➢ Providing training to junior staff members in coordination with the manager➢ Maintaining a clean area at all times ➢ Providing a warm welcome for customers➢ Serving customer requests to the standards required



Le Pain Quotidien

• Belgium
• Restaurants
• 700 & Above Employee

• Waitress

  • 2013 - 2013

  ➢ Providing a warm welcome for customers➢ Serving customer requests to the standards required➢ Making recommendations from the menu➢ Serving dishes to customers at tables ensuring timely delivery ➢ Providing a warm welcome for customers➢ Serving customer requests to the standards required➢ Making recommendations from the menu➢ Serving dishes to customers at tables ensuring timely delivery



Raphael Michel

• Administrative assistant purchasing department

  • Feb 2012 - Nov 2012

  ➢ New customers acquisition and developing activity with existing customers➢ Liaised with the suppliers and the customers➢ Physical and telephone customer reception➢ Administrative management➢ Assembled and sampled of the wine ➢ New customers acquisition and developing activity with existing customers➢ Liaised with the suppliers and the customers➢ Physical and telephone customer reception➢ Administrative management➢ Assembled and sampled of the wine



Jeff de Bruges

• Store Manager

  • 2011 - 2011

  ➢ Managing stocks ➢ Ability to increase profitability through excellent service and the effective management of retail space➢ Resolving customer issues➢ Day end closing ➢ Managing stocks ➢ Ability to increase profitability through excellent service and the effective management of retail space➢ Resolving customer issues➢ Day end closing



CIC

• France
• Banking
• 700 & Above Employee

• Customer Account Manager

  • 2009 - 2010

  ➢ Offering excellent customer service ➢ Daily cash and cheque handling including foreign payments➢ Ensuring that the tills balance up at the end of the day➢ Arranging and generating appointments for the savings and mortgage advisors➢ Processing all incoming payments received by mail, fax and email➢ Handling all cashier related enquiries from customers ➢ Offering excellent customer service ➢ Daily cash and cheque handling including foreign payments➢ Ensuring that the tills balance up at the end of the day➢ Arranging and generating appointments for the savings and mortgage advisors➢ Processing all incoming payments received by mail, fax and email➢ Handling all cashier related enquiries from customers



Town Hal Avignon France

• Community work as event management

  • 2009 - 2009

  ➢ Marketing support➢ Administrative management➢ Dealt with stakeholders ➢ Planned the logistics and coordinated the technical aspects : site selection, material, catering... ➢ Marketing support➢ Administrative management➢ Dealt with stakeholders ➢ Planned the logistics and coordinated the technical aspects : site selection, material, catering...



LCL

• France
• Banking
• 700 & Above Employee

• CUSTOMER ACCOUNT ADMINISTRATOR

  • 2007 - 2008

  ➢ Offered excellent customer service ➢ Resolved customers issues➢ Daily cash and cheque handling including foreign payments➢ Ensured that the tills balance up at the end of the day ➢ Offered excellent customer service ➢ Resolved customers issues➢ Daily cash and cheque handling including foreign payments➢ Ensured that the tills balance up at the end of the day