Berengere Ely
Management Assistant at SatADSL- Claim this Profile
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English Native or bilingual proficiency
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French Native or bilingual proficiency
Topline Score
Bio
Experience
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neXat
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Belgium
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Telecommunications
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1 - 100 Employee
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Management Assistant
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Feb 2020 - Present
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WH Partners
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Malta
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Law Practice
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1 - 100 Employee
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Corporate Administrator
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Apr 2018 - Dec 2019
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Booking.com
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Netherlands
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Software Development
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700 & Above Employee
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Office Aministrator
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Oct 2016 - Jan 2018
Gatekeeper, Front office ManagementFinance, HR, IT SupportSmooth running of officeSupporting Office Team and remote locationsAssist with travel requestsEvent Support
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Customer Service Executive
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Jan 2016 - Oct 2016
Liaising between the Guests and the accomodations : booking modification, special requestsDelivering a high level of customer serviceHandling and resolving customers complaintsCommunicating and coordinating with internal departments
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Head Waitress
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Feb 2014 - Dec 2015
➢ Coordinating with restaurant manager and performed all service as per requirement➢ Providing training to junior staff members in coordination with the manager➢ Maintaining a clean area at all times ➢ Providing a warm welcome for customers➢ Serving customer requests to the standards required ➢ Coordinating with restaurant manager and performed all service as per requirement➢ Providing training to junior staff members in coordination with the manager➢ Maintaining a clean area at all times ➢ Providing a warm welcome for customers➢ Serving customer requests to the standards required
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Le Pain Quotidien
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Belgium
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Restaurants
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700 & Above Employee
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Waitress
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2013 - 2013
➢ Providing a warm welcome for customers➢ Serving customer requests to the standards required➢ Making recommendations from the menu➢ Serving dishes to customers at tables ensuring timely delivery ➢ Providing a warm welcome for customers➢ Serving customer requests to the standards required➢ Making recommendations from the menu➢ Serving dishes to customers at tables ensuring timely delivery
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Administrative assistant purchasing department
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Feb 2012 - Nov 2012
➢ New customers acquisition and developing activity with existing customers➢ Liaised with the suppliers and the customers➢ Physical and telephone customer reception➢ Administrative management➢ Assembled and sampled of the wine ➢ New customers acquisition and developing activity with existing customers➢ Liaised with the suppliers and the customers➢ Physical and telephone customer reception➢ Administrative management➢ Assembled and sampled of the wine
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Store Manager
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2011 - 2011
➢ Managing stocks ➢ Ability to increase profitability through excellent service and the effective management of retail space➢ Resolving customer issues➢ Day end closing ➢ Managing stocks ➢ Ability to increase profitability through excellent service and the effective management of retail space➢ Resolving customer issues➢ Day end closing
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CIC
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France
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Banking
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700 & Above Employee
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Customer Account Manager
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2009 - 2010
➢ Offering excellent customer service ➢ Daily cash and cheque handling including foreign payments➢ Ensuring that the tills balance up at the end of the day➢ Arranging and generating appointments for the savings and mortgage advisors➢ Processing all incoming payments received by mail, fax and email➢ Handling all cashier related enquiries from customers ➢ Offering excellent customer service ➢ Daily cash and cheque handling including foreign payments➢ Ensuring that the tills balance up at the end of the day➢ Arranging and generating appointments for the savings and mortgage advisors➢ Processing all incoming payments received by mail, fax and email➢ Handling all cashier related enquiries from customers
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Community work as event management
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2009 - 2009
➢ Marketing support➢ Administrative management➢ Dealt with stakeholders ➢ Planned the logistics and coordinated the technical aspects : site selection, material, catering... ➢ Marketing support➢ Administrative management➢ Dealt with stakeholders ➢ Planned the logistics and coordinated the technical aspects : site selection, material, catering...
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LCL
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France
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Banking
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700 & Above Employee
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CUSTOMER ACCOUNT ADMINISTRATOR
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2007 - 2008
➢ Offered excellent customer service ➢ Resolved customers issues➢ Daily cash and cheque handling including foreign payments➢ Ensured that the tills balance up at the end of the day ➢ Offered excellent customer service ➢ Resolved customers issues➢ Daily cash and cheque handling including foreign payments➢ Ensured that the tills balance up at the end of the day
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Education
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Lycee Victor Hugo
Brevet Technician Superior Diploma /Vocational Training Certificate, Bank -
Lycee de l'arc
Baccalaureat /A-Levels, Tertiary sector