Declan Emery
Support Team Lead - EMEA at Impero Software- Claim this Profile
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Bio
Earl Martin Panghulan
I have the pleasure of working with Declan in Impero Solutions and I have seen how great of a person he is, his technical skills is outstanding. Since he started with impero he was one of the best in support team and when he was promoted as a supervisor/lead, he showcased a great management skills. I would say he is one of the most technical person that I have known who has this ability of teaching/training people and you would know that people would easily understand whatever topic he is discussing. Outside work he is one of the coolest person that I have known too, I can attest how he treats the support team and how the support team members treats him, it only shows that he is doing a great job not just having a work relationship with his colleagues. I would personally recommend Declan whatever path in his career he choses and I would love to work with him again in the future!
Gal Gadot
It is with great enthusiasm that I write this recommendation for Declan Emery. Throughout our time working together, he has consistently displayed exceptional qualities that make him an outstanding colleague. Declan is not only cool and open-minded but also possesses remarkable skills and attributes that contribute positively to the work environment. First and foremost, Declan is a truly cool individual. His easygoing nature instantly puts everyone at ease and creates a comfortable atmosphere. He has an innate ability to adapt to different situations and interact effortlessly with people from diverse backgrounds. This makes him approachable and fosters a collaborative environment where everyone feels comfortable sharing ideas and opinions. In addition to being cool, Declan is incredibly open-minded. He actively seeks out different perspectives and values the opinions of others. He listens attentively, respects different viewpoints, and encourages open discussions. Declan's openness creates a sense of inclusivity and ensures that every team member feels heard and valued. Furthermore, Declan is a highly skilled professional. He consistently demonstrates competence and expertise in his area of work. Declan is dedicated to continuous learning and staying updated with industry trends and advancements. He willingly shares knowledge and expertise with colleagues, fostering a culture of growth and development within the team. One of the most impressive qualities about Declan is his ability to remain calm and composed even in challenging situations. He approaches problems with a logical and analytical mindset and is always ready to offer creative solutions. Declan's positive attitude and problem-solving skills are invaluable assets in a team, and he serves as a source of inspiration for others. Overall, I wholeheartedly recommend Declan as a cool, open, and great colleague. He brings a unique blend of coolness, open-mindedness, and professionalism to the workplace. Declan is not only a pleasure to work with, but also someone who constantly strives for excellence and inspires those around him. I do not doubt that he will continue to excel and make significant contributions wherever he goes. Please feel free to contact me if you require any further information or have specific questions regarding Declans's qualifications or experiences. Best regards, Daniel Gomez
Earl Martin Panghulan
I have the pleasure of working with Declan in Impero Solutions and I have seen how great of a person he is, his technical skills is outstanding. Since he started with impero he was one of the best in support team and when he was promoted as a supervisor/lead, he showcased a great management skills. I would say he is one of the most technical person that I have known who has this ability of teaching/training people and you would know that people would easily understand whatever topic he is discussing. Outside work he is one of the coolest person that I have known too, I can attest how he treats the support team and how the support team members treats him, it only shows that he is doing a great job not just having a work relationship with his colleagues. I would personally recommend Declan whatever path in his career he choses and I would love to work with him again in the future!
Gal Gadot
It is with great enthusiasm that I write this recommendation for Declan Emery. Throughout our time working together, he has consistently displayed exceptional qualities that make him an outstanding colleague. Declan is not only cool and open-minded but also possesses remarkable skills and attributes that contribute positively to the work environment. First and foremost, Declan is a truly cool individual. His easygoing nature instantly puts everyone at ease and creates a comfortable atmosphere. He has an innate ability to adapt to different situations and interact effortlessly with people from diverse backgrounds. This makes him approachable and fosters a collaborative environment where everyone feels comfortable sharing ideas and opinions. In addition to being cool, Declan is incredibly open-minded. He actively seeks out different perspectives and values the opinions of others. He listens attentively, respects different viewpoints, and encourages open discussions. Declan's openness creates a sense of inclusivity and ensures that every team member feels heard and valued. Furthermore, Declan is a highly skilled professional. He consistently demonstrates competence and expertise in his area of work. Declan is dedicated to continuous learning and staying updated with industry trends and advancements. He willingly shares knowledge and expertise with colleagues, fostering a culture of growth and development within the team. One of the most impressive qualities about Declan is his ability to remain calm and composed even in challenging situations. He approaches problems with a logical and analytical mindset and is always ready to offer creative solutions. Declan's positive attitude and problem-solving skills are invaluable assets in a team, and he serves as a source of inspiration for others. Overall, I wholeheartedly recommend Declan as a cool, open, and great colleague. He brings a unique blend of coolness, open-mindedness, and professionalism to the workplace. Declan is not only a pleasure to work with, but also someone who constantly strives for excellence and inspires those around him. I do not doubt that he will continue to excel and make significant contributions wherever he goes. Please feel free to contact me if you require any further information or have specific questions regarding Declans's qualifications or experiences. Best regards, Daniel Gomez
Earl Martin Panghulan
I have the pleasure of working with Declan in Impero Solutions and I have seen how great of a person he is, his technical skills is outstanding. Since he started with impero he was one of the best in support team and when he was promoted as a supervisor/lead, he showcased a great management skills. I would say he is one of the most technical person that I have known who has this ability of teaching/training people and you would know that people would easily understand whatever topic he is discussing. Outside work he is one of the coolest person that I have known too, I can attest how he treats the support team and how the support team members treats him, it only shows that he is doing a great job not just having a work relationship with his colleagues. I would personally recommend Declan whatever path in his career he choses and I would love to work with him again in the future!
Gal Gadot
It is with great enthusiasm that I write this recommendation for Declan Emery. Throughout our time working together, he has consistently displayed exceptional qualities that make him an outstanding colleague. Declan is not only cool and open-minded but also possesses remarkable skills and attributes that contribute positively to the work environment. First and foremost, Declan is a truly cool individual. His easygoing nature instantly puts everyone at ease and creates a comfortable atmosphere. He has an innate ability to adapt to different situations and interact effortlessly with people from diverse backgrounds. This makes him approachable and fosters a collaborative environment where everyone feels comfortable sharing ideas and opinions. In addition to being cool, Declan is incredibly open-minded. He actively seeks out different perspectives and values the opinions of others. He listens attentively, respects different viewpoints, and encourages open discussions. Declan's openness creates a sense of inclusivity and ensures that every team member feels heard and valued. Furthermore, Declan is a highly skilled professional. He consistently demonstrates competence and expertise in his area of work. Declan is dedicated to continuous learning and staying updated with industry trends and advancements. He willingly shares knowledge and expertise with colleagues, fostering a culture of growth and development within the team. One of the most impressive qualities about Declan is his ability to remain calm and composed even in challenging situations. He approaches problems with a logical and analytical mindset and is always ready to offer creative solutions. Declan's positive attitude and problem-solving skills are invaluable assets in a team, and he serves as a source of inspiration for others. Overall, I wholeheartedly recommend Declan as a cool, open, and great colleague. He brings a unique blend of coolness, open-mindedness, and professionalism to the workplace. Declan is not only a pleasure to work with, but also someone who constantly strives for excellence and inspires those around him. I do not doubt that he will continue to excel and make significant contributions wherever he goes. Please feel free to contact me if you require any further information or have specific questions regarding Declans's qualifications or experiences. Best regards, Daniel Gomez
Earl Martin Panghulan
I have the pleasure of working with Declan in Impero Solutions and I have seen how great of a person he is, his technical skills is outstanding. Since he started with impero he was one of the best in support team and when he was promoted as a supervisor/lead, he showcased a great management skills. I would say he is one of the most technical person that I have known who has this ability of teaching/training people and you would know that people would easily understand whatever topic he is discussing. Outside work he is one of the coolest person that I have known too, I can attest how he treats the support team and how the support team members treats him, it only shows that he is doing a great job not just having a work relationship with his colleagues. I would personally recommend Declan whatever path in his career he choses and I would love to work with him again in the future!
Gal Gadot
It is with great enthusiasm that I write this recommendation for Declan Emery. Throughout our time working together, he has consistently displayed exceptional qualities that make him an outstanding colleague. Declan is not only cool and open-minded but also possesses remarkable skills and attributes that contribute positively to the work environment. First and foremost, Declan is a truly cool individual. His easygoing nature instantly puts everyone at ease and creates a comfortable atmosphere. He has an innate ability to adapt to different situations and interact effortlessly with people from diverse backgrounds. This makes him approachable and fosters a collaborative environment where everyone feels comfortable sharing ideas and opinions. In addition to being cool, Declan is incredibly open-minded. He actively seeks out different perspectives and values the opinions of others. He listens attentively, respects different viewpoints, and encourages open discussions. Declan's openness creates a sense of inclusivity and ensures that every team member feels heard and valued. Furthermore, Declan is a highly skilled professional. He consistently demonstrates competence and expertise in his area of work. Declan is dedicated to continuous learning and staying updated with industry trends and advancements. He willingly shares knowledge and expertise with colleagues, fostering a culture of growth and development within the team. One of the most impressive qualities about Declan is his ability to remain calm and composed even in challenging situations. He approaches problems with a logical and analytical mindset and is always ready to offer creative solutions. Declan's positive attitude and problem-solving skills are invaluable assets in a team, and he serves as a source of inspiration for others. Overall, I wholeheartedly recommend Declan as a cool, open, and great colleague. He brings a unique blend of coolness, open-mindedness, and professionalism to the workplace. Declan is not only a pleasure to work with, but also someone who constantly strives for excellence and inspires those around him. I do not doubt that he will continue to excel and make significant contributions wherever he goes. Please feel free to contact me if you require any further information or have specific questions regarding Declans's qualifications or experiences. Best regards, Daniel Gomez
Credentials
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Google IT Support Professional Certificate
CourseraJul, 2023- Nov, 2024 -
Google Professional Workspace Administrator
CourseraJul, 2023- Nov, 2024 -
Foundations of Responsible AI
LinkedInApr, 2023- Nov, 2024 -
ClickUp Intermediate Certificate
ClickUpOct, 2022- Nov, 2024 -
SCHS - Secondary Core Heath and Safety
The Design and Technology AssociationJan, 2018- Nov, 2024
Experience
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Impero Software
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United Kingdom
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Software Development
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100 - 200 Employee
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Support Team Lead - EMEA
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Sep 2022 - Present
In my role as the EMEA Lead for technical support operations in the EMEA region, I had responsibility for overseeing the daily activities of the team. My duties encompassed managing the staff, streamlining system processes, generating reports and analytics for department heads and directors, resolving complex customer cases, and ensuring consistent achievement of our SLA and OLA objectives. Additionally, I worked with the support manager on implementing new projects and initiatives.
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Support Supervisor - EMEA
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Apr 2022 - Sep 2022
As a supervisor overseeing the EMEA region, I regularly held individual meetings with team members to provide support and guidance. I focused on enhancing processes across the team, identifying areas for improvement, and seizing opportunities to increase efficiency in our daily operations. Furthermore, in addition to my role in the EMEA region, I also supervised agents in multiple other regions, ensuring consistent standards and collaboration among diverse teams.
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Technical Support Specialist - EMEA
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Sep 2021 - Apr 2022
- Supported schools and their IT departments with the company's software solutions for classroom and network management, e-safety, and MDM (Mobile Device Management) to control 1:1 and BYOD environments.- Troubleshot and diagnosed faults related to the Impero software across multiple platforms, including Windows, macOS, iPadOS, and Chrome OS, as well as on-premise and cloud (Azure) servers.- Provided full installation and configuration setups for customers, ensuring smooth implementation and optimal performance of the software.- Responded to support queries via phone, email, chat, and the ticketing system, consistently meeting defined Service Level Agreements (SLAs) and delivering prompt and effective resolutions to customer issues.- Utilized remote access technologies such as LogMeIn and TeamViewer to remotely diagnose and resolve customer issues efficiently, ensuring minimal disruption to their operations.- Leveraged SQL exposure to troubleshoot issues, utilizing data analysis to identify patterns and provide insights to the development team for effective troubleshooting.- Demonstrated sound product knowledge, enabling effective troubleshooting of issues and conducting remote sessions to resolve customer problems within SLAs.- Checked progress on bug fixes and collaborated closely with the development team, sharing insights and feedback to contribute to the ongoing improvement and enhancement of the software.- Successfully resolved issues on all products provided to customers, ensuring their satisfaction and maximizing the value they derive from our solutions.I gained valuable experience in supporting educational institutions with their software needs, troubleshooting complex faults across various platforms, and utilizing SQL exposure to read and change entries in log databases Show less
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Bohunt Horsham
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United Kingdom
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Primary and Secondary Education
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1 - 100 Employee
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IT Technician
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Sep 2019 - Apr 2021
As the first IT Technician at our Bohunt Horsham I played a crucial role in implementing and maintaining all IT-related services while working with 3rd party providers while the permanent school site was being built. Key Responsibilities: - Configure and maintain the Aruba networking infrastructure, including switches, routing devices, and access points, to provide a robust and secure network environment. - Install, configure, and manage HPE Gen 9 Servers, ensuring optimal performance and reliability for all IT services. - Oversee the implementation and management of fiber routing, enabling high-speed and reliable connectivity throughout the school campus. - Troubleshoot hardware, software, and network issues to promptly resolve technical problems and minimize disruptions to daily operations. - Assist in the procurement and installation of IT equipment, ensuring compatibility, quality, and adherence to budgetary constraints. - Monitor network performance, conduct routine maintenance, and perform upgrades to ensure the availability and scalability of IT services. - Collaborate with external vendors and service providers to ensure effective integration and support of IT systems and services. - Provide end-user support, troubleshooting technical issues, and offering guidance to staff, students, and other stakeholders. - Develop and maintain documentation, including network diagrams, system configurations, and user manuals, to facilitate effective IT management and support. - Stay updated on the latest technology trends and industry best practices, recommending innovative solutions to enhance the school's IT infrastructure. Show less
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The College of Richard Collyer
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United Kingdom
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Education Administration Programs
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1 - 100 Employee
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Product Design Technician
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Mar 2017 - Jul 2019
My role consisted of working alongside the teaching staff and students in preparing session resources and maintaining the equipment within the workshops and design studio. In this role, I also provided machinery demonstrations to learners and project support where needed.
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Junior IT Technician
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Jun 2014 - Sep 2018
In this role, I supported the IT Support team as a Technician during the summer holiday. Providing support in removing old computer systems and installing and setting up new systems in-line with IT procedures and the deployment targets set for the summer period. I continued doing this role each summer period June-September up until 2018
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Community
