Angelia Alaniz, MBA
Manager, Event Services at Texas A&M University-Corpus Christi- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Email Marketing
HubSpot AcademyDec, 2020- Oct, 2024
Experience
-
Texas A&M University-Corpus Christi
-
United States
-
Higher Education
-
700 & Above Employee
-
Manager, Event Services
-
Jan 2022 - Present
•Oversees all aspects of facilities operations related to events, including finance, ticketing, and marketing, with a customer-centric approach for both external and internal clients.•Manages the PAC (Performing Arts Center) budget and collaborated with Finance staff to ensure budget compliance.•Prepares and maintains reports related to purchasing, invoicing, and billing processes.•Responsibly handles customer inquiries and concerns regarding ticket sales.•Continuously leads recruitment efforts, scheduled, trained, supervised, and evaluated both full-time and student employees.•Efficiently generate shows in the ticketing system and collaborated with third-party ticketing providers.•Develops data sets to analyze and report on marketing engagement trends.•Successfully created, developed, and maintained an active presence on PAC social media campaigns, resulting in a 10% increase in ticket sales. Show less
-
-
Event Specialist
-
Sep 2018 - Jan 2022
•Facilitated client meetings to determine event requirements, documenting needs with the utmost professionalism and expertise.•Managed front-of-house setups as per event requirements.•Collaborated with the Texas A&M University System and coordinated HVAC and cleaning schedules for the PAC. •Led the hiring process, training, evaluation, and supervision of student worker staff.•Successfully recruited over 250 new hires during Islander Launch and other on-campus events.•Maintained an organized daily calendar for facility operations.•Managed PAC web pages and conducted post-event surveys with clients/users.•Acted as the administrator of Propared, a cloud-based management software, ensuring all event details were accurately inputted and up to date for each event. Conducted staff and student training on the platform. •Developed and executed a monthly strategic marketing plan, focusing on data analysis and updating social media to boost ticket sales.•Designed and maintained websites using Cascade and WordPress platforms.•Launched the first Performing Arts Center newsletter using the Mailchimp platform.•Possesses intermediate skills in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).•Proficient in ticket sales at the Performing Arts Center Box Office.•Generated reports projecting expected sales volumes and profits, providing updated ticket sales objectives. Show less
-
-
-
City of Odem
-
Odem, Texas, United States
-
Utility Billing Clerk
-
Aug 2017 - Sep 2018
Process Bills and handle over 2000 customers’ accounts for the City of Odem using Incode Utility Billing Software • Work with outside Maintenance and Water department personnel to get work orders completed. • Receiving and sorting incoming payments with attention to credibility • Managing the status of accounts and balances and identifying inconsistencies • Issuing bills, receipts and invoices • Maintain Billing, Income, Water deposit, and Garbage Reports • Create Spreadsheets to actively track payment/ inspection deadlines •. Prepared documents and assisted in city audits • Make nightly bank deposits • Prepares monthly meter reader books and assists meter readers in obtaining accurate information • Provides reception services at city hall by answering telephone, fax machine, public works cell phones and personal inquiries Show less
-
-
-
Al's Affordable Buildings
-
Beeville, Texas, United States
-
Sales Representative
-
Aug 2016 - Aug 2017
•Led marketing and advertising efforts for multiple entities. •Efficiently managed orders and delivery processes, meticulously filling out specific forms to facilitate transactions and special orders. •Cultivated and maintained strong relationships with vendors to ensure a reliable supply chain. •Conducted regular inventory monitoring, skillfully maintaining stock levels and showcasing merchandise effectively. •Played a vital role in planning company training events and social gatherings, contributing to team cohesion and professional development. Show less
-
-
-
United States Air Force
-
Goldsboro, North Carolina, United States
-
Aircrew Flight Equipment Journeyman
-
Mar 2010 - Mar 2016
•Led the Training Records Program, overseeing a team of over 30 airmen. •Conducted research and analysis of skills to identify training needs across multiple work environments. •Ensured a superior customer experience by proactively addressing customer concerns, demonstrating empathy, and resolving problems on the spot. •Managed a wide range of customer service and administrative tasks, streamlining the resolution of customer issues quickly and efficiently. •Performed inspections, maintenance, and adjustments of assigned aircrew flight equipment (AFE), aircrew chemical defense equipment (ACDE), and associated supplies. Managed inventory and assets. •Scheduled, supervised, and conducted aircrew chemical defense and aircrew continuation training, contributing to team readiness and safety. Show less
-
-
Education
-
2022 - 2023
Texas A&M University-Corpus Christi
Master of Business Administration - MBA, Business Administration and Management, General -
2019 - 2021
Texas A&M University-Corpus Christi
Bachelor of Business Administration - BBA, Marketing
Community
