Kunwar Tyagi
Product Management Fellow at Upraised- Claim this Profile
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English -
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Hindi -
Topline Score
Bio
Credentials
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Agile Project Management
CourseraAug, 2022- Nov, 2024 -
Foundations of Project Management
CourseraJul, 2022- Nov, 2024 -
Project Execution: Running the Project
CourseraJul, 2022- Nov, 2024 -
Project Initiation: Starting a Successful Project
CourseraJul, 2022- Nov, 2024 -
Project Planning: Putting It All Together
CourseraJul, 2022- Nov, 2024 -
Six Sigma Yellow Belt
VMEdu Inc.Apr, 2021- Nov, 2024
Experience
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Upraised
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India
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E-Learning Providers
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1 - 100 Employee
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Product Management Fellow
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Oct 2022 - Present
• Conducted targeted user research to identify their pain points and propose potential product improvement solutions. • Drafted design and engineering requirements for the most viable solution and defined metrics to measure success. • Performed more than 50 case studies & product problems, including Estimation, Design, Strategy, Metrics, etc • Prepared #Product and feature teardown presentations for tech #products like Disney+ Hotstar, Discord, Urban Company, Rapido, Uber, Spotify, etc • Mentored and endorsed by Senior Product Leadership from companies like Salesforce, Microsoft, Amazon, Paytail, Navi, etc
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Aakar Books
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India
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Book and Periodical Publishing
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1 - 100 Employee
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Business Manager
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Mar 2021 - Oct 2022
• Led multiple stakeholder meetings, events and meetings with cross-functional teams.• Supported operations, increasing overall revenue by 27%• Oversaw #product delivery & shipping operations to reduce shipment turnaround time & streamline warehouse workflow• Anticipated the financial impact of operational issues & worked with leadership to develop solutions• Oversaw receipt, placement, and tracking of constantly rotating inventory to ensure 12% less shrink• Reduced variable costs by 10% by establishing quarterly budgets and placing budget control measures• Performed weekly employee reviews with 10+ employees to ensure optimal satisfaction and productivity• Achieved a 25% increase in sales through carefully targeted social media advertising campaigns• Developed & executed creative presentations representing our company and #products• Built & strengthened strategic relationships with publishers, distributors and other stakeholders• Used industry expertise to improve customer service and customer experience• Administered a new customer service & feedback facility that resulted in a 15% increase in customer satisfaction• Captured new customers by optimizing business strategies & implementing commercial activities based on company targets, #products specifications
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Management Trainee
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Aug 2020 - Mar 2021
• Developed trend reports & product data sheets for understanding the consumer behavior• Assisted senior management with operational oversight & business development/ GTM strategies.• Communicated with vendors regarding back order availability, future inventory & orders.• Solved other day to day problems regarding books, events, new products, payment receipts, dispatching & delivery of orders, etc.
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Urban Agro Foods
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India
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Food and Beverage Services
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Family Business
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Feb 2019 - Jan 2022
Started this mushroom cultivation and food processing #FMCG company with my uncle and my cousins, in Sqlaqui industrial area, Dehradun, Uttarakhand. My Responsibilities included: - • Supervising Field operations including mushroom cultivation and workforce management • Managing stock and inventory and supporting supply chain and logistics • #Product planning, development, and implementation of B2C and B2B for different Mushroom #products like mushroom cookies, mushroom pickles, etc • Managing content for the company’s website, social media appearances, digital ads and marketing • Identifying #product market fit and consumer trends to bring in new customers for sustainable profits • Retaining existing customers with follow-ups, discount coupons and other marketing strategies • Creating and launching minimal viable #products like fruit jams, pickles, cookies, sauces, etc. to identify product-market fit and analyse consumer demands Impacts: - • Gained 100% organic customer base and user growth on all digital platforms • Developed new business opportunities through both online and offline efforts • Built relationships with customers, distributors, raw material suppliers, #product delivery experts • Developed a portfolio of different processed food #products, and Implemented B2C and B2B business models for selling those #products • Reduced raw material requisitions by streamlining requirements leading up to a 20% boost in the production margin • Improved sales and provided excellent customer service with less than 10% overall refund and replacement of orders • Reduced labour costs by 20% by combining tasks & duties of the same category together downsizing redundant positions • Mentored local personnel on best practices, creating a community of mushroom cultivators near our plant
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Tech Mahindra
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IT Services and IT Consulting
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700 & Above Employee
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Senior Associate
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Oct 2019 - Aug 2020
• Worked for Verizon FIOS “B2B and B2C” #products, and supported customers with networking and #product-related queries • Managed customer relations through communication, and helpful interactions via calls and emails • Handled escalation, De-escalation of complaints, and customer follow-ups, for 100% customer satisfaction • Served as a liaison, facilitating communication between management and associates • Collaborated with the workforce management team in creating associates’ performance analysis reports • Assisted the #product training team in guiding the new joiners and executing #product-related presentations • Trained and supported 20 new team members under the guidance of the team manager, maintaining a culture of collaboration
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Convergys
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Associate
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Jan 2019 - May 2019
• Worked on Microsoft Windows B2B and B2C #product • Resolved customers' queries related to Windows 7,8,10 operating systems, Office 365 and Outlook, etc • Tested personal computers and peripherals to diagnose hardware and software problems • Recommended equipment upgrades to customers and provided excellent customer service • Prioritized tasks to meet tight deadlines, pitching in to assist others with #product duties • Worked on Microsoft Windows B2B and B2C #product • Resolved customers' queries related to Windows 7,8,10 operating systems, Office 365 and Outlook, etc • Tested personal computers and peripherals to diagnose hardware and software problems • Recommended equipment upgrades to customers and provided excellent customer service • Prioritized tasks to meet tight deadlines, pitching in to assist others with #product duties
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www.kunust.com
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Pune, Maharashtra, India
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Sales And Marketing Specialist
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Oct 2015 - Mar 2018
My Responsibilities Included: - • Communicating, negotiating, and partnering with vendors in the #product development phase, considering scope, requirements, terms, budget constraints, • Generating new business with marketing initiatives and strategic plans, • Traveling most of the time to meet with shop owners, street vendors, and mobile phone sellers across different areas of Pune like Kothrud, Karve Nagar, Shivaji Nagar, FC road, MG road, Magarpatta, Hadapsar etc to develop new business opportunities and #Product promotions. • Carrying out field marketing and sales campaigns for our #products, • Reaching out to different vendors and building relationships while promoting our #products, • Retaining existing customers with follow-ups, discount coupons and other marketing strategies. Impacts: - • Developed a portfolio of a wide range of hand-painted as well as printed #products like mobile accessories, T-shirts, keychains, mugs, stuffed toys and other gift items, • Developed and implemented favourable pricing structures balancing firm objectives against customer targets, • Executed different referral programs for active customers, leading to an increase in new customers by 70 %, • Developed new business opportunities through both online and offline efforts.
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Education
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2022 -
Upraised
Career Accelerator Program - Product Management, Product Management -
2022 - 2022
Coursera
Google Project Management Specialization, Project Management -
2014 - 2018
MITSOM | MIT School of Management
Bachelor of Computer Applications, Management, Business, Computer Applications -
2013 - 2014
Arunodaya Public School - India
12th, Science (PCM)
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