Experience

Feedz

• Brazil
• Human Resources Services
• 100 - 200 Employee

• Coordenador de CS Ops

  • Jan 2022 - Present



Aurum Software

• Brazil
• Software Development
• 100 - 200 Employee

• DevOps Junior

  • Jul 2021 - Jan 2022

  Responsável em garantir o funcionamento do pipeline de desenvolvimento e de manter os serviços online, utilizando ferramentas como Jenkins e Drone no Cloud da Google, basicamente em cima do GKE.

• Senior Customer Ops

  • Jun 2020 - Aug 2021

  - Responsible to build the structure and the process to help automate all the Customer Success and Support Team needs, including all the OKR's and KPI's for the team.- Heavy user of GoogleSheets (AppScript included this year :D)- Coordinates new software projects, integrations between systems, and approval of team strategies- Responsible for the maintenance, organization, sanitation, and analysis of all data related to customers using different databases (Oracle, MySQL, PostgreSQL, and SQL Server)- Reports the main customer indicators, mainly renewal, upsell and churn to the Customer Experience team and all the Directors by using dashboards on BI tools like Klipfolio and PowerBI Show less

• Customer Ops (CS Ops)

  • Sep 2018 - Jun 2020

  - Responsible to build the structure and the process to help automate all the Customer Success and Support Team needs, including all the OKR's and KPI's for the team.- Coordinates new software projects, integrations between systems, and approval of team strategies- Responsible for the maintenance, organization, sanitation, and analysis of all data related to customers using different databases (Oracle, MySQL, PostgreSQL, and SQL Server)- Create reports of main customer indicators, mainly renewal, upsell and churn to the Customer Experience team and all the Directors by using dashboards on BI tools like Klipfolio and PowerBI Show less

• Project Analyst

  • Feb 2018 - Sep 2018

  - Create marketing automation to increase the acquisition, satisfaction, and retention- Ensures all data and integrations managing to enable email marketing actions- Systems deployment and project management for the team- Create reports of marketing indicators by using dashboards on BI tools like Klipfolio and PowerBI

• Deployment Analyst

  • Jul 2016 - Feb 2018

  - Preparation of technical documentation and standards of the area.- Coordination of small projects for the implementation of our systems.- Identification of needs for the development of new flows suitable for the automation of customers.

• Support Analyst

  • Aug 2013 - Jul 2016

  - Database management: Oracle, Firebird, and Microsoft SQL Server- Customer support in the support area- Installation of systems- Server and network settings



Omega Point

• Rio de Janeiro e Região, Brasil

• Computer Maintenance and Seller

  • Apr 2012 - Jul 2012

  - Repair of personal computers - Use of welding equipment for minor maintenance - Installation of security cameras - Repair of personal computers - Use of welding equipment for minor maintenance - Installation of security cameras



Anexo Informatica

• Rio de Janeiro e Região, Brasil

• Computer Maintenance and Seller

  • Jan 2012 - Apr 2012

  - Repair of personal computers - Use of welding equipment for minor maintenance - Installation of security cameras - Repair of personal computers - Use of welding equipment for minor maintenance - Installation of security cameras