Solutions Architect

• Jan 2022 - Present

Sr. Business Analyst

• Feb 2011 - Jan 2022

* Scrum coaching and leadership of several committees including Promontory IT Architecture and Promontory IT Tools.* Scrum Team member of the Cloud File Management Team* Scrum Product Owner for a new market-linked CD product.* Business process analysis for daily insured demand deposit product. Elicit and write functional requirements and specifications* Business process definition for a new bank asset marketplace application. Vendor analysis, selection, management and data/application integration (advertising management and delivery system, campaign management system, tax reporting systems, JIRA & Confluence). As member of scrum team, write user stories and manage the product backlog for infrastructure and back-of-house administrative tools using Confluence, JIRA/JIRA Agile. Provide tier 3 application support. Leader of the DC Atlassian User Group. Show less

Consultant

• Feb 2010 - May 2011

Business Analyst for new demand deposit product for financial services TSP.

Sr. Systems Analyst

• Sep 2004 - Jan 2010

• Interpreted business requirements and process and developed use case and activity diagrams through intensive customer interviews and collaboration.• Developed use cases, designed UIs and performed usability and regression testing as member of the design/solutions team.• Redesigned Asset Life cycle Management System (Mercury IT Governance Demand Management Engine, now Hewlett Packard’s Project and Portfolio Management suite — PPM) by identifying key integration points and eliminating unnecessary manual processes that added unnecessary time to the procurement and deployment of assets across the company.• Wrote requests for proposals (RFP) and designed user interface (UI ) for Windows Mobile app and managed third-party contractor resources.• Created normalized logical data model for ease of reporting with oversight of the creation of the physical schema. Worked extensively with India-based development team by providing technical specifications required for extract, transact and load (ETL) processes to create reporting schema.• Managed the compliance requirements of the Sarbanes-Oxley Act of 2002. Show less

Technical Manager at AOL

• Aug 2000 - Sep 2004

• Built 24x7 Help Desk staff that supported Ad Traffickers and Ad Sales personnel in US, Europe, Japan and China and partnered with another Technical Manager to lobby for and implement a dedicated Network Operations Center (NOC) station (first-level support) to handle incident management for the Ad Delivery system, saving in excess of $250,000 in development support and break-fix costs per year.• Built second-level support ASSIST (Advertising Systems Support & Information Services Team) to perform technical analysis and production support to AOL Advertising Systems to provide value to Ad Systems dev teams and a proving ground (career progression) for aspiring software engineers.• Took ownership of all ETL (Ab Initio, SyncSort) services and processes by developing close working relationships with dev managers and understanding their road blocks and needs, creating many win-win situations.• Established Operating Level Agreements (OLA) for triage, root cause identification, and proposed break-fix solutions including PERL and Shell scripting, direct database support for data conversions and batch processing as well as aforementioned ETL processes.• Provided Change Management and Release Management services for all Ad Systems client and server applications. Show less

Associate Tech. Manager at AOL

• Aug 1999 - Aug 2000

• Managed Ad Management System (AMS) Help Desk supporting the Interactive Marketing and software development team in the use and development of AMS.• Advocated and implemented migration from Source Safe to CVS for version control and tracking. • Started a business operations career progression profile. Began actively implementing this profile through internalrecruiting across AOL’s extensive domestic call centers.

Analyst

• Feb 1999 - Dec 1999

• Provided end user/client support for the Ad Management System (AMS) clients and back-end database • Completed Sybase Adaptive Server training required to support the AMS applications.

Technical Producer

• Jan 1997 - Feb 1999

• Provided support to AOL’s international joint ventures by liaising between remote international staff and AOL Technologies groups responsible for the development of publishing & customer care tools (billing and member technical support) used in international member services organizations.• Provided production support to AOL’s international joint ventures in publishing systems (Form Edit, VPD, RMP (AOL proprietary publishing systems) and HTML).

Systems Manager / Editor

• Jan 1991 - Dec 1996

• Responsibilities varied from translating articles and documents (Russian-to-English) to managing the office network and providing direction and production management on ISAR’s quarterly journal, Surviving Together. • Responsibilities varied from translating articles and documents (Russian-to-English) to managing the office network and providing direction and production management on ISAR’s quarterly journal, Surviving Together.