Implementation Specialist

• Feb 2022 - Present

Implementation Consultant

• Feb 2021 - Jan 2022

Implementation Consultant

• 2017 - 2020

• Install, commission and test AMCS Scale Management software products. • Audit, monitor and lead correction process to ensure project and resource data is maintained consistently in accordance with standards and methodologies • Communicate promptly and efficiently with customer base • Schedule and perform software version upgrades • Swiftly provide resolutions of issues and conflicts, both internally as well as with clients and other vendors where appropriate • Liaise with customers pro-actively to ensure early detection of any issues • Actively engage with other Installation team members for effective knowledge transfer to ensure consistent quality • Perform remote installations using GoTo Assist, TeamViewer, Remote Desktop, Bomgar and Cisco WebEx software • Utilize knowledge with SQL Serve Management Studio 2008-2018, Quickbooks, NetSuite, CRM, Office Products Confluence Show less

Business Solutions Consultant, III

• 2014 - 2017

• Responsible for implementing and servicing Service Department software at CDK dealer client sites • Conduct training to familiarize clients with their new software • Successfully and independently complete installation of assigned product set and engage dealership personnel in implementation of products to ensure the client is able to perform daily tasks • Participate with CDK sales force in pre-site meetings to assess client and project needs • Conduct periodic status meetings to assure client satisfaction Show less

Utilization and Training Consultant

• Jan 2013 - Sep 2014

• Responsible for implementing and servicing Service Department software at ADP dealer client sites • Conduct training to familiarize clients with their new software • Successfully and independently complete installation of assigned product set and engage dealership personnel in implementation of products to ensure the client is able to perform daily tasks • Participate with ADP sales force in pre-site meetings to assess client and project needs • Conduct periodic status meetings to assure client satisfaction Show less

Sales Associate

• Sep 2012 - Dec 2012

•Provide customers with exceptional customer brand service •Increase client sales •Provide customers with exceptional customer brand service •Increase client sales

Assistant Service Manager

• Jul 2011 - Dec 2011

•Managed a team of technicians, maximizing their individual skills to attain and exceed daily and weekly sales goals •Business Development - Called on previous customers to re-establish business transactions •Provided solutions to customer problems by assessing the condition and technical needs of their vehicles •Resolved issues regarding product complaints by explaining the functions and purposes of the manufacturer’s parts and products •Scheduling and selling services to customers •Build and grow customer rapport (via monthly TSI scores) •Grew customer base through phone and floor traffic •Worked with insurance companies to handle claims for customers •Handled daily traffic of customer calls and inquiries Show less

Assistant Service Manager

• Nov 2010 - Jul 2011

Managed a team of technicians and dispatched repairs to technicians based on skill set • Ensured that technicians and staff were up to date on product training and manufacturer processes • Liaised with Volkswagen corporate to resolve customer repair claims and warranty issues • Grew sales by providing exceptional service and needs based recommendations Managed a team of technicians and dispatched repairs to technicians based on skill set • Ensured that technicians and staff were up to date on product training and manufacturer processes • Liaised with Volkswagen corporate to resolve customer repair claims and warranty issues • Grew sales by providing exceptional service and needs based recommendations

Service Advisor

• Sep 2007 - Nov 2010

Performed consultative sales of needed vehicle repairs and recommended mileage services to customers • Responsible for product training and technical specifications as to provide competent explanations of vehicle functions and characteristics to customers • Instituted an Express Service department which grew profits and customer satisfaction by offering convenience and a la carte options • Liaised with Sales, Internal and Accounting departments to service existing inventory vehicles and fleet administration • Involved in merchandising to boost sales of accessories and other equipment Show less

Service Advisor

• Jan 2004 - Jan 2007

Performed sales of recommended vehicle mileage services and vehicle repairs • Liaised with third party warranty companies to handle vehicle claims • Responsible for maintaining a high Customer Satisfaction Index rating to promote dealership and brand experience • Managed a high volume of floor traffic and customer support calls • Expedited customer vehicle repairs and maximizing repair shop capacity for profitability Performed sales of recommended vehicle mileage services and vehicle repairs • Liaised with third party warranty companies to handle vehicle claims • Responsible for maintaining a high Customer Satisfaction Index rating to promote dealership and brand experience • Managed a high volume of floor traffic and customer support calls • Expedited customer vehicle repairs and maximizing repair shop capacity for profitability

Service Advisor

• May 2003 - Oct 2004

Performed sales of vehicle repairs and needed services • Provided customer support for vehicle related inquiries and mechanical issues • Liaised with insurance companies and third party warranties to resolve claims and handle repair estimates • Provided written estimates for vehicle repairs and body work • Managed a team of technicians and dispatched repair orders • Increased profits and productivity through collaborating with management to streamline processes Performed sales of vehicle repairs and needed services • Provided customer support for vehicle related inquiries and mechanical issues • Liaised with insurance companies and third party warranties to resolve claims and handle repair estimates • Provided written estimates for vehicle repairs and body work • Managed a team of technicians and dispatched repair orders • Increased profits and productivity through collaborating with management to streamline processes

Account Manager

• Jan 2000 - Jan 2002

Sold and Managed Avaya telephony systems/data networks to 60+ major East Coast accounts • Provided technical support and systems designs to the customer • Worked closely with the Finance department, design technicians, and sales management to handle customer needs and expectations • Achieved quarterly sales quotas up to $4,000,000 which were consistently met and/or exceeded. Sold and Managed Avaya telephony systems/data networks to 60+ major East Coast accounts • Provided technical support and systems designs to the customer • Worked closely with the Finance department, design technicians, and sales management to handle customer needs and expectations • Achieved quarterly sales quotas up to $4,000,000 which were consistently met and/or exceeded.