Experience

Total Processing

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Head of Product

  • Sep 2022 - Present

  Manchester, England, United Kingdom



Ideagen

• United Kingdom
• Software Development
• 400 - 500 Employee

• Technical Product Owner

  • Jan 2021 - Sep 2022

  Sheffield, England, United Kingdom



Qualsys - EQMS

• United Kingdom
• Software Development
• 1 - 100 Employee

• Product Manager

  • Aug 2019 - Jan 2021

  Sheffield, United Kingdom Building and launching version 7 of the EQMS product. Delivered document, issue and audit management modules and as of Q3 20 building a training records manager. Qualsys were acquired by Ideagen in August 2020. Now also working on integrating EQMS into the QPulse platform as well as a product delivery team into a new company.



U Account

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Head of Product & Service Design

  • Mar 2018 - Jul 2019

  Sheffield, United Kingdom Lead a team of product managers, responsible for the design, operation and delivery of the customer interfaces for U Account.

• Head of Innovation

  • Oct 2017 - Mar 2018

  Sheffield, United Kingdom Brought into U Account to assist with delivery of technical and cultural change.



ABZD

• Principal Consultant

  • Jul 2016 - Oct 2017

  Sheffield, United Kingdom Set up an independent consultancy to work with companies on digital transformation and innovation. Environment scanning and key transformation themes for Bank of Ireland. Technical and communications strategy with Hill & Knowlton for Western Union. Charity revenue lift opportunities within the insurance space for The Good Lab.



11:FS

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Product Development Manager

  • Sep 2016 - Jul 2017

  Sheffield/London Led delivery of multiple large projects for Hellenic Bank in Cyprus using agile and waterfall methods. Managed the design and build of the Hellenic Bank public website, API portal and mobile app enhancements. Worked with senior stakeholders and third parties across Europe to scope, size and design the right solutions for that client. Recruited, managed and motivated the delivery team consisting of UX, Design, Development. Delivered several internal projects… Show more Led delivery of multiple large projects for Hellenic Bank in Cyprus using agile and waterfall methods. Managed the design and build of the Hellenic Bank public website, API portal and mobile app enhancements. Worked with senior stakeholders and third parties across Europe to scope, size and design the right solutions for that client. Recruited, managed and motivated the delivery team consisting of UX, Design, Development. Delivered several internal projects, raising their profile and helping 11:FS grow from 8 employees to over 30. Represented 11:FS publicly via several speaking engagements most recently at the Beyond Banking event for ABN Amro. Hosted several podcasts, video interviews and wrote a number of articles for publication. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Innovation Manager

  • May 2008 - Dec 2015

  Sheffield Responsible for Identifying, researching and evangelising new technologies and trends. Defined the impact of new technologies on financial services and a global enterprise. Led and participated in a number of projects across all business lines and several geographies. Identified and highlighted potential investment companies. Internal evangelist for open data and Application Programming Interfaces (APIs). United disparate parts of the bank (Payments… Show more Responsible for Identifying, researching and evangelising new technologies and trends. Defined the impact of new technologies on financial services and a global enterprise. Led and participated in a number of projects across all business lines and several geographies. Identified and highlighted potential investment companies. Internal evangelist for open data and Application Programming Interfaces (APIs). United disparate parts of the bank (Payments, Architecture, Digital) to work together on POCs and the response to regulatory changes such as Midata, the second Payments Service Directive (PSD2) and the UK Open Banking Working Group. Selected by UK CEO and the Head of UK Media Relations at HSBC to investigate the role of social media and press communication. Produced a compelling case for the creation of a new social media monitoring function by highlighting social media communication around systems outages, company fines and job losses. Assisted with recruitment and training of dedicated social media monitoring staff and implementation of a global monitoring system. Played a major role in the subsequent design of teams and processes that made this an integral part of a number of business lines. Designed and delivered a crowdsourced transcription site for HSBC. Captured the data detailing every employee of Midland Bank that went to fight in The First World War. The data was donated to the Imperial War Museum upon completion. Created and taught innovation components of the HSBC Enterprise Engineer Programme in Hong Kong, India and the UK. Designed and participated in proposition design workshops. Research and insight led, focusing on customer needs and the definition of new products and services. Also used to shape larger projects and research themes such as the future of insurance and banking.

• Business & Systems Analyst

  • Oct 2003 - May 2008

  Responsible for researching and defining, functionally, technically and commercially, changes to the bespoke HSBC CRM backend and frontend products for retail and commercial banking in UK, Hong Kong and Brazil. Implemented new processes for project initiation and definition, resulting in earlier decision points on go ahead as well as feeding more detailed information into business cases. Built new services enabling branch staff to capture customer information and provide sales… Show more Responsible for researching and defining, functionally, technically and commercially, changes to the bespoke HSBC CRM backend and frontend products for retail and commercial banking in UK, Hong Kong and Brazil. Implemented new processes for project initiation and definition, resulting in earlier decision points on go ahead as well as feeding more detailed information into business cases. Built new services enabling branch staff to capture customer information and provide sales opportunities during those flows. Designed new interactions and services for mobile commercial relationship managers. Redesigned front and backend processes to reduce processing costs of key CRM transactions.

• Analyst Programmer

  • Oct 1998 - Oct 2003

  Installed, maintained and upgraded cheque imaging services at multiple sites in the UK. Played a key role in the continued enhancement of the systems as well as the successful sale and migration of the service to Intelligent Processing Solutions Ltd. (iPSL). Designed and implemented solutions ensuring day to day operation of a complex mix of vendor technology, legacy mainframe stack and bespoke in house systems. A top 20 critical system for the bank. Responsible for the… Show more Installed, maintained and upgraded cheque imaging services at multiple sites in the UK. Played a key role in the continued enhancement of the systems as well as the successful sale and migration of the service to Intelligent Processing Solutions Ltd. (iPSL). Designed and implemented solutions ensuring day to day operation of a complex mix of vendor technology, legacy mainframe stack and bespoke in house systems. A top 20 critical system for the bank. Responsible for the smooth handover and continued operation of three district service centres processing cheques on an in house hosted system to a vendor owned externally hosted system. Comprised several hundred workstations, 20 servers and associated networking hardware to align with mainframe and host system changes.