Technical Administrator, Collaboration Technologies

• Feb 2016 - Present

Network Engineer

• Sep 2015 - Jan 2016

Responsible for providing network engineering services to manufacturing clients and their associated business operations•Designed and specified network topology and layout•Installed and configured hardware, including Cisco routers, switches and ASA 5505 firewalls for network implementations•Maintained and troubleshot network infrastructure performance issues leveraging tools such as Wire Shark and Advanced IP Scanner•Both facilitated and worked in a supporting role in project planning and management•Collaborated with sales staff and management in devising new business solutions to market to existing and prospective clients

Network Administrator/Manager - Information Technology

• 2009 - Sep 2015

Hands on manager and network administrator, responsible for technical, administrative and management duties, budgetary process, and project management of IT department for dynamic company spanning three divisions, for 500+ employee company in the medical device manufacturing industry.Some examples of responsbilities and accomplishments:•Company administrative and technical point of contact in numerous IT integration initiatives and activities as directed by parent company•Served as IT liaison for Quality Control and Operations department in software validation and regulatory remediation tasks •Managed and maintained network infrastructure including Cisco Catalyst 2960 and 3750 switches and Aironet 1142N wireless access points•Spent 10+ travel weeks serving instrumental project management and technical roles to integrate new company acquisition in Corona, CA onto Vesta’s IT infrastructure (Active Directory, Microsoft Exchange, Cisco UCSS, LAN, WAN)•Consulted with executive management and department heads, combined with independent findings to propose IT projects and initiatives and outline their cost justifications in the yearly capital budgeting process•Served primary project management and technical roles in VMware ESX server infrastructure roll out project in both Franklin, WI and Corona, CA divisions•Realized cost savings in telecommunications for Vesta by upgrading from PBX phone system to Cisco Unified Communications System in Franklin, WI and Corona, CA divisions•Upgraded structured wiring in Franklin, WI and Corona, CA divisions by working with team in designing fiber and CAT6/copper cabling layout in most efficient and logical manner, resulting in much easier traceability and troubleshooting•Collaborated with end users and 3rd party programmers to make continual programming and reporting improvements to QAD MFG Pro, Vesta’s ERP system•Restructured file servers to more flat and logical topology

Systems Administrator

• Aug 2007 - Mar 2009

Primary responsibility was to manage and maintain the Active Directory infrastructure, including introducing group policy into the environment. Other major responsibility was to implement, manage and maintain the Windows 2003 servers. This included leveraging performance monitoring tools (typically Windows System Monitor). I also managed our Citrix Presentation Servers ensuring that published applications were reliable and available to our four remote offices. I also implemented and managed various 3rd party applications including enterprise backup (Symantec Backup Exec) and enterprise antivirus/antispyware software (CA's Integrated Threat Manager).From the desktop and end user support end, I assisted users with software, hardware and network connectivity/access issues that level one Help Desk could not resolve. I also mentored the Help Desk staff by sharing troubleshooting techniques from my prior experiences and creating/providing tools for them to use to address Active Directory related Help Desk calls (i.e. reset passwords, unlock accounts, determine group membership, view open files on our file server).My biggest accomplishment there was being the primary person responsible for migrating from a Novell NDS environment onto Windows Active Directory..

Network Technician

• Jun 2006 - Jul 2007

Designed, implemented, administered and maintained IT solutions, including building and administering servers, application/software deployment and network configuration projects ( examples: LAN, WAN administration, firewall administration) for small to medium size business clients in numerous industries.•Compiled detailed Information Technology policies and procedures for clients. For example, served as instrumental contact in writing entire Information Technology Policy guide for our largest client•Improved end user experience for our clients by actively serving on company Help Desk to resolve, educate and train customer end users with hardware, software and network related problems•Established detailed plan for each assignment and accounted for all time spent on client-related and internal company projects

Help Desk Manager

• Aug 2005 - May 2006

Supervised and mentored Help Desk staff of varying experience levels and established policies, procedures and best practices for dynamic organization and its multitude of sister companies and agencies located throughout the United States with 500+ users.•Provided daily escalation support regarding critical projects, company or agency directives and Help Desk queue, handling variety of calls related to hardware, software and network administrative issues and requests•Conducted performance evaluations to motivate and promote continual professional growth of Help Desk staff and IT department•Reduced amount of Help Desk administrative time by maximizing our investment of Track-It software through implementation of ticket logging standards and procedures•Promoted departmental and interdepartmental compliance of Sarbanes Oxley security standards through implementing policies and communicating directives•Determined ever changing corporate and agency equipment needs and worked closely with accounting to manage lease agreements

Systems Administrator

• Jun 2000 - Jul 2005

Began Information Technology career from ground level, building and supporting PCs and actively serving on Help Desk for 125+ million dollar multi-location national custom marketing company with 300+ users. Resolved many types of hardware, software and network issues. Progressed into taking on system administrator roles and projects to achieve departmental and company initiatives. Some roles included building, configuring, maintaining and administering Windows NT/2000/2003 Servers, assist in administering Active Directory environment, participate in LAN/WAN implementation projects, administer enterprise applications (ie. McAfee Antivirus solution, FACSys, monitor SQL Server and SQL database performance.