Experience

GrayWolf

• United States
• Construction
• 1 - 100 Employee

• Structural Steel Estimator

  • May 2021 - Present



Schuff Steel

• United States
• Construction
• 400 - 500 Employee

• Information Technology Service Desk Lead

  • Jan 2016 - May 2021



Veritra, Inc

• United States
• Information Technology & Services
• 1 - 100 Employee

• Service Delivery Manager

  • 2012 - Dec 2015

  Responsible for managing, monitoring and reporting on service operations; metrics, capacity, productivity and customer satisfaction .Accountable for interfacing and coordinating the resolution of Customer and team issues. Ensures resources and activities are in compliance with all agreements and compliance obligations. Deliver services in compliance with Veritra’s Service Delivery Methodology . Responsible for managing, monitoring and reporting on service operations; metrics, capacity, productivity and customer satisfaction .Accountable for interfacing and coordinating the resolution of Customer and team issues. Ensures resources and activities are in compliance with all agreements and compliance obligations. Deliver services in compliance with Veritra’s Service Delivery Methodology .



Insight

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• • 2011 - 2012

  As a Pre Sales Engineer – I was responsible for providing advanced pre-sales support for Cisco UCS products and services by working with Sales Specialists and Account Executives to architect, design, and propose both existing and new opportunities. Additionally, as a Pre Sales engineer l provided support and leadership in design and architecture also present recommendations to clients regarding UCS configuration.The project scope and the development of the proposals.

• • 2005 - 2011

  Responsible for the deployment of Windows 7 OS to our Bloomingdale and Hanover Park locations. Build current Windows 7 Image and XP images for all North America campuses. Maintain and update current image on a monthly basis. Work with WDS and Symantec Ghost to deploy. Build new servers to support WDS deployments, Server 2003 and assist with dismantlement of old server.Work in Active Directory to create user accounts and grant access across network.



BCD Travel

• Netherlands
• Travel Arrangements
• 700 & Above Employee

• Desktop Engineer

  • 2000 - 2005