Experience

Nub7/8

• Colombia
• Business Consulting and Services
• 100 - 200 Employee

• People Manager

  • Oct 2022 - Present

  - Build the People/Staff Management department in Portugal.- Partner with the leadership team to understand and execute the organizations People strategy particularly as it relates to current and future talent needs, recruiting, retention, succession planning, performance management and compensation.- Partner with the Corporate function to ensure compliance with federal, state, and local employment laws and regulations. Recommends best practices, reviews policies and practices to maintain compliance.- Responsible for deploying People’s internal communication strategies.



Qualitest

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Google People Partner

  • Jul 2020 - Oct 2022

  Daily routine- Act as “Front office” for employees and line managers- Consult with line management and provide daily HR guidance- Analyze trends and metrics- Resolve employee relations issues and address grievances- Work closely with management and employees to improve work relationships, build morale and ---- Increase productivity and retention- Provide HR policy guidance- Monitor and report on workforce, Performance Management and succession planning- Identify training needs for teams and individuals- Liaise with Global peers - Log and report needs and assist in design and implementation of programsBuild the culture of being a "Great Place to Work"- Strong QT Culture with value-system: Communication & implementation- Enhanced Engagement Activities- Right & Timely Recognition- Promote Corporate Social Responsibility activities- Retain Top Talent and foster high performance- Improved Induction & Onboarding experience- Create higher engagement levels with good performers- Launch new career model and ongoing Feedback mechanism - Enforce People Success to improve internal rotations & internal promotionsCompensation and Benefit Strategy alignment- Align with pay for performance model in all regions- Revise long term Compensation & Benefits Strategy- Build a world class People Team-Right structure and right people on the right seats - Team upskilling to create differential people-experiences - P&T Knowledge Management & Knowledge sharing sessions

• People & Talent Associate

  • Oct 2019 - Jun 2020

  Improve Hiring Velocity:- Alignment with Hiring managers and clients on delays and impact- Enforce usage of market insights to align on location and rate - Better use of Video interviews and online tests to shorten time to hireQuality x Quantity- Alignment with Hiring managers- Promote networking events and referrals - Improve low cost hiring to compete with high volumesEmployer Branding- Partner w/ People Experience to define culture - Showcase internal initiatives with the market- Define and role out Recruiting marketing strategy



Cross Border Talents

• Portugal
• Staffing and Recruiting
• 100 - 200 Employee

• Global Recruitment Manager

  • Jul 2019 - Oct 2019

  Recruit:- Design and apply new strategies to reach the right candidates;- Effectively search for candidates on international job platforms;- Post job ads on international job platforms and request DM to post them on CBT’s website;- Online interview, select and evaluate candidates according to the client’s needs;- Insert candidates on CBT’s databases and send them to the client;- Follow candidates process until being placed on client;- Achieve monthly KPI’s defined together with the HoU.Team Management:- Manage a remote team of freelancer recruiters;- Share vacancies with team members;- Provide information about the positions and clients’ processes to team members;- Provide feedback about the candidates’ process to the team members;- Coach and advise the team on approaching/interviewing techniques;- Supervise the team and report their performance to the HoU and TA team.Client Management:- Collecting the workforce needs from the client;- Clarify the details of needed profiles;- Providing weekly shortlist of candidates for client’s evaluation;- Collecting feedback from client needs’ updates and candidates situation;

• Global Recruiter

  • Feb 2019 - Jun 2019

  - Design and apply strategies to reach the right candidates;- Effectively search for candidates on international job platforms;- Post job ads on international job platforms;- Approach international candidates with the skills that the client needs;- Online interview, selection and evaluation of the candidates according to client’s needs;- Insert candidates on CBT’s databases and sending them to the responsible GRM;- Follow candidates process until placement on client;- Be introduced to practices of managing teams and clients.



Grand Hyatt São Paulo

• Brazil
• Hospitality
• 200 - 300 Employee

• Human Resources Analyst Training & Development / Recruitment & Selection

  • Nov 2018 - Jan 2019

  In charge of the recruitment and selection process and the whole training and development part (understanding the real need, creating a strategy and applying training, comparing improvements in the short and long term).

• Human Resources Assistant Recruiter

  • Jul 2017 - Oct 2018

  Responsible for the entire process of recruitment and selection, monitoring of turnover rates, number of interviews / month, cost of hiring, documentation, integration of new employees, implementation of the Brand Ambassador project, recruitment of social project groups, group dynamics , interview by competency, Selection Interviewing training for all leaders (supervisors, assistant managers, managers and directors) of the hotel, documentation and monitoring of the internship program.

• Recruitment and Selection Trainee

  • Mar 2017 - Jun 2017

  Responsible for taking care of the logistics of the recruitment and selection process, sending report with turnover indexes for managers, number of interviews / month, cost of hiring, documentation, integration of new employees, implementation of the "Brand Ambassador" project, recruitment of the classes of social projects, group dynamics, competence interview.



Grand Hyatt

• Hospitality
• 700 & Above Employee

• Restaurant Hostess

  • Jan 2015 - Dec 2016

  Responsible for meeting customer needs in an environment that requires speed and multitasking skills; first contact with the customer, via phone / email when calling for information or booking or when the customer arrives at the restaurant; breakfast for 600 people per day and lunch / dinner for 200 people; responsible for assisting the training of new employees.

• Waitress

  • Sep 2014 - Jan 2015

  Responsible for excellence and following the service offered by a five star hotel in Dubai: knowledge of all food items and drinks from the menu; monitor operational supplies and reduce spoilage and waste; assist guests during their stay and deal with their complaints; provide all necessary information about the Hotel, available services and facilities, always making the guest feel welcome with a positive attitude.



Grand Hyatt

• Hospitality
• 700 & Above Employee

• Trainee

  • Mar 2013 - Mar 2014

  - Front office (Guest services ) - Responsible for recovering the service excellence host after having an incident . Fulfill special requests of our guests and always try to offer a difference in your stay.- Financial (events Audit ) - Responsible for checking all event expenses and arrange for the client. Make follow up on payments and adjust any communication error during and after the event.- Purchases- Responsible for food shopping , always in search of cost / benefit for both sides .

• Apprentice

  • Apr 2012 - Mar 2013

  - Human resources (Training and development) - Responsible for preparing all the training for internal clients, from inviting participants up to do the follow up after the training.- Concierge - Responsible for appointing the best options according to the needs of guests.- Guest relations - Customized service for VIP guests, since preferences in your stay even birthdays of surprises or special celebrations.