Senior Technical Support Specialist

• Aug 2022 - Present

Support Specialist

• Sep 2018 - Aug 2022

Developer in Residence

• Mar 2018 - Sep 2018

- I set up the classroom environment for in-class students and remote students by ensuring the equipment (tv, camera, etc) are functioning properly before, during and after class. - I assist students on classroom activities and exercises pertaining to the instructor's lesson plan. - I support the instructor by facilitating classroom involvement and homework assignments. - I set up the classroom environment for in-class students and remote students by ensuring the equipment (tv, camera, etc) are functioning properly before, during and after class. - I assist students on classroom activities and exercises pertaining to the instructor's lesson plan. - I support the instructor by facilitating classroom involvement and homework assignments.

Key Manager

• Jan 2017 - Sep 2018

- I monitor food preparation and staff for proper health inspection protocols.- I track daily expenses and transactions against sales and deposits.- I make impromptu decisions and problem solving regarding guests, staff & vendors.- I encourage team building activities and organized group meeting agendas.- I am responsible for tracking petty cash for daily operations. - I edited and posted menu changes on Adobe Illustrator, Square Space & WordPress. - I create meeting agendas for our strengths, weaknesses & opportunities. - I efficiently communicate with back of the house kitchen managers and staff to ensure shifts, caterings & miscellaneous objectives are achieved in a smooth manner. Show less

Server + Bartender

• Aug 2011 - Dec 2016

Farm Burger is a local farm to table restaurant that sources produce from their surrounding communities. They specialize in 100% grass-fed and grass-finished beef, and promote a seasonal menu to reflect sustainability and humane practices. - I facilitated training and development with new staff members on company procedures and tasks.- I'm proficient in point-of-sale systems: Toast, Micros & Aloha.- I'm focused on building relationships and rapport with guests and company affiliates.- I assisted with food and beverage menu knowledge for guests and staff. Show less