Experience

M Lhuillier Financial Services Inc.

• Philippines
• Financial Services
• 100 - 200 Employee

• • Apr 2023 - Present

  • Manages and evaluates the performance of each support staff, ensuring that they perform their specific tasks and responsibilities.• Responsible for overall customer satisfaction of business partners, handling customer and business partner complaints.• Implements a retention program to help business partners generate more revenue.• Trains and facilitates the training of new ML Express support staff and refresher training for ML Express agents.• Creates all outgoing information, including memorandums and advisories.• Conducts and attends meetings with other concerned divisions.• Investigates questionable transactions and non-compliance with prescribed standard operating procedures. Show less

• • Nov 2018 - Jun 2023

  • Assists the operational and system-related concerns of the business partners and escalates them further to the respective assigned team.• Provides solutions to the problems encountered by the business partners.• Investigates wrongfully pulled-out transactions.



Cebu Institute of Technology

• Philippines
• Education Administration Programs
• 100 - 200 Employee

• • Jun 2017 - Nov 2018

• • Jul 2018 - Oct 2018

  I am under the supervision of the Marketing Officer in our school. My main duties are the following:• Help in giving out brochures/ flyers especially if there is an event in our school.• Answer queries on CIT—University's official Facebook page. • Send copies of the approved letters to different offices. • Assist the inquiries of the buyers of Wildcat's polo shirts. • Sort the documents that include memos, letters, brochures, and invitations.



Harbour City Dimsum House Co., Inc.

• Food and Beverage Services
• 1 - 100 Employee

• Cashier

  • Apr 2016 - Mar 2018