Client Success Specialist

• Oct 2021 - Present

Customer Success Representative

• Nov 2020 - Aug 2021

Customer Experience Agent

• Feb 2019 - Jun 2020

Vrbo, part of Expedia Group • Answered incoming telephone, email and online chat (Intercom) inquiries and complaints in a professional and engaging manner, while being empathetic to customers’ needs • Communicated with property owners/managers to understand their needs to better assist them and resolve issues with their published listings or traveller reservations • Assisted clients with ensuring their listing is efficiently updated, while providing quick helpful answers in order to make the most of their account

Guest Services Agent

• May 2018 - Feb 2019

• Greeted and welcomed guests in a friendly, prompt and professional manner • Processed all guest check-ins and accurately process all cash and credit transactions in accordance with established procedures • Responded appropriately to guest concerns and complaints in a professional and courteous manner, while making appropriate service recovery gestures in order to ensure total guest satisfaction • Greeted and welcomed guests in a friendly, prompt and professional manner • Processed all guest check-ins and accurately process all cash and credit transactions in accordance with established procedures • Responded appropriately to guest concerns and complaints in a professional and courteous manner, while making appropriate service recovery gestures in order to ensure total guest satisfaction

Guest Services Agent

• Feb 2018 - Feb 2019

• Greeted and welcomed guests in a friendly, prompt and professional manner • Processed all guest check-ins and accurately process all cash and credit transactions in accordance with established procedures • Responded appropriately to guest concerns and complaints in a professional and courteous manner, while making appropriate service recovery gestures in order to ensure total guest satisfaction • Greeted and welcomed guests in a friendly, prompt and professional manner • Processed all guest check-ins and accurately process all cash and credit transactions in accordance with established procedures • Responded appropriately to guest concerns and complaints in a professional and courteous manner, while making appropriate service recovery gestures in order to ensure total guest satisfaction

Office Coordinator

• Nov 2017 - May 2018

• Be the first point of contact for residents regarding inquires in person, over the phone, via email • Enforce rules and regulations set out by Property Management • Complete daily reports and documentation of any problems/issues or suggestions of the amenities, including conditions requiring repair and or other action for submission to Property Manager • Be the first point of contact for residents regarding inquires in person, over the phone, via email • Enforce rules and regulations set out by Property Management • Complete daily reports and documentation of any problems/issues or suggestions of the amenities, including conditions requiring repair and or other action for submission to Property Manager

Sales Associate

• May 2016 - Nov 2017

• Communicated effectively with team to ensure efficient organization of the sales floor • Received and processed cash and credit payments for in-store purchases • Assisted in maintaining the sales floor neat and organized while paying attention to detail and prioritizing work • Communicated effectively with team to ensure efficient organization of the sales floor • Received and processed cash and credit payments for in-store purchases • Assisted in maintaining the sales floor neat and organized while paying attention to detail and prioritizing work

Receptionist

• May 2014 - May 2016

• Welcomed and interacted with patients via phone/email to schedule appointments • Sorted, updated and filed patient insurance claims, information, and documents • Recorded and assisted in editing memos and reports with the use of a software and database • Welcomed and interacted with patients via phone/email to schedule appointments • Sorted, updated and filed patient insurance claims, information, and documents • Recorded and assisted in editing memos and reports with the use of a software and database

Hostess

• Apr 2013 - May 2014

• Coordinated the restaurant and guests by developing organized seating arrangements and reservations • Prepared take-out orders and maintained a clean restaurant • Met the needs of customers and exceeded their expectations in a team environment • Coordinated the restaurant and guests by developing organized seating arrangements and reservations • Prepared take-out orders and maintained a clean restaurant • Met the needs of customers and exceeded their expectations in a team environment