Experience

Impinj

• United States
• Information Technology & Services
• 300 - 400 Employee

• Senior Technical Account Manager

  • Apr 2023 - Present

• Senior Technical Support Engineer

  • Sep 2020 - Present

• Technical Account Manager

  • Sep 2020 - Apr 2023

  Providing software development, technical support, software release coordination, regular communication, process improvements and documentation to support important customer(s) on large scale projects.

• Technical Support Engineer

  • Sep 2016 - Sep 2020

  Troubleshooting and answering Customer related technical issues and questions. Provided in-person trainings that yielded standing ovations. Converted those in-person trainings into videos using Adobe Premiere Pro and OBS. Wrote documentation around existing processes, troubleshooting, and offered up ideas on process improvements. Helped new employees ramp quickly on the technologies and worked to make a team environment where we help solve problems together. Co-lead a scrappy team to… Show more Troubleshooting and answering Customer related technical issues and questions. Provided in-person trainings that yielded standing ovations. Converted those in-person trainings into videos using Adobe Premiere Pro and OBS. Wrote documentation around existing processes, troubleshooting, and offered up ideas on process improvements. Helped new employees ramp quickly on the technologies and worked to make a team environment where we help solve problems together. Co-lead a scrappy team to implement and use our own technology in the company. With my software background, I'm able to both uniquely buffer our Engineering teams from having to engage on customer software challenges and write diagnostic tools and other software to improve our troubleshooting capabilities.

• Staff Software Engineer

  • Jun 2014 - Sep 2016

  It has been an amazing two years here at Impinj. I've had to ramp up on and use multiple languages and technologies like AngularJS, bamboo, C++, C#, CSS, git, HTML, Inno Setup, Gherkin, Javascript, Java, Jenkins, Jira, and vagrant to name a few. I added features, provided pdf documents, and fixed numerous issues related to the Impinj ItemTest, low level reader protocol (llrp) LTK, and Octane SDK software that help our clients configure and monitor their products. I spent the past… Show more It has been an amazing two years here at Impinj. I've had to ramp up on and use multiple languages and technologies like AngularJS, bamboo, C++, C#, CSS, git, HTML, Inno Setup, Gherkin, Javascript, Java, Jenkins, Jira, and vagrant to name a few. I added features, provided pdf documents, and fixed numerous issues related to the Impinj ItemTest, low level reader protocol (llrp) LTK, and Octane SDK software that help our clients configure and monitor their products. I spent the past month (July 2016) debugging and fixing our Speedway Connect application to support important customer issues. I have now transitioned to another project that has me ramping on Docker, Java 8, DropWizard, and RabbitMQ



ViewFind

• United States
• Online Audio and Video Media
• 1 - 100 Employee

• Consultant

  • 2015 - Mar 2016

  Performed first round of technical interviews to vet candidates before they went to the next round. Performed first round of technical interviews to vet candidates before they went to the next round.



Intel Corporation

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Software Engineer / Scrum Master

  • Apr 2010 - Jun 2014

  Managed a team of 7 developers through the Scrum Process by leading planning and retrospective sessions every forknight and daily stand-ups. Learned, gathered requirements, planned, Implemented, supported and coordinated two projects; A Fuse Console for burning, programming, and reading fuse data on Intel chips in XAML and C# technologies using the Model-View-ViewModel (MVVM) Design Paradigm. An In-Target Probe (ITP) software tool used in performing validation on Intel Products, delivering… Show more Managed a team of 7 developers through the Scrum Process by leading planning and retrospective sessions every forknight and daily stand-ups. Learned, gathered requirements, planned, Implemented, supported and coordinated two projects; A Fuse Console for burning, programming, and reading fuse data on Intel chips in XAML and C# technologies using the Model-View-ViewModel (MVVM) Design Paradigm. An In-Target Probe (ITP) software tool used in performing validation on Intel Products, delivering access to Architectural Register, Processor Objects, State Storage features, and improved execution control performance. Show less Managed a team of 7 developers through the Scrum Process by leading planning and retrospective sessions every forknight and daily stand-ups. Learned, gathered requirements, planned, Implemented, supported and coordinated two projects; A Fuse Console for burning, programming, and reading fuse data on Intel chips in XAML and C# technologies using the Model-View-ViewModel (MVVM) Design Paradigm. An In-Target Probe (ITP) software tool used in performing validation on Intel Products, delivering… Show more Managed a team of 7 developers through the Scrum Process by leading planning and retrospective sessions every forknight and daily stand-ups. Learned, gathered requirements, planned, Implemented, supported and coordinated two projects; A Fuse Console for burning, programming, and reading fuse data on Intel chips in XAML and C# technologies using the Model-View-ViewModel (MVVM) Design Paradigm. An In-Target Probe (ITP) software tool used in performing validation on Intel Products, delivering access to Architectural Register, Processor Objects, State Storage features, and improved execution control performance. Show less



Intel Corporation

• Santa Clara, California

• Software and Support Engineer

  • 2005 - 2010

  Learned Intel’s Mask Operation, gathered requirements from customers, and implemented changes to the Mask Ordering and Processing System utilizing ASP, ASP.NET, C#, VB Script, and Perl technologies. Responsibilities included Application Development, Support, Quality Assurance, and Documentation. Learned Intel’s Mask Operation, gathered requirements from customers, and implemented changes to the Mask Ordering and Processing System utilizing ASP, ASP.NET, C#, VB Script, and Perl technologies. Responsibilities included Application Development, Support, Quality Assurance, and Documentation.



Various

• Santa Clara, Califonia

• Basketball Referree

  • 2005 - 2010

  Basketball Referee for adults and high school kids and below. Basketball Referee for adults and high school kids and below.



Intel Corporation

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Software Engineer

  • 2004 - 2004

  Gathered Requirements from Customers and Implemented a Performance Enabling Lab Website in Microsoft SharePoint Services, InfoPath 2003, and C#.

• Quality Assurance Engineer

  • 2002 - 2004

  Worked with Six Network Processor Compiler Developers to validate new features they added to the Intel MicroC Compiler. Migrated the testing infrastructure to tools that increased testing coverage and decreased testing time for the developers.

• Systems Engineer

  • 2000 - 2002

  Performed System Administrative duties for 20+ developers of e-Commerce and Business web site projects. Installed, configured, documented, and tested application, web, search, and content management servers. Coordinated integration efforts with Internet Data Centers and Customers. Wrote automation scripts to perform software compilation and deployment.

• Rotational Engineer

  • 1999 - 2000

  Rotated through several groups at Intel. Wrote Microsoft Web Applications for Internal Marketing groups creating a user friendly interface to manage intellectual property documents. Performed System Administrative Responsibilities (installing, configuring, and documenting software and server setup) for the Sharper Image, Teachscape, and Univision.com websites.



Intel Corporation

• Santa Clara, Ca

• Summer Intern

  • May 1998 - Sep 1998

  Generated reports for utilization and defect tracking on chip processes using Arbor Essbase Online Analytical Processing (OLAP) Tools. Generated reports for utilization and defect tracking on chip processes using Arbor Essbase Online Analytical Processing (OLAP) Tools.



Northern Telecom

• Raleigh-Durham, North Carolina Area

• Co-op intern

  • Jun 1997 - Dec 1997

  Designed an automated system using my knowledge of streams, process control, inter-process communication, signal handling, client-server, and I/O multiplexed programming. Wrote programs to facilitate debugging and convert Pacal code into C. Designed an automated system using my knowledge of streams, process control, inter-process communication, signal handling, client-server, and I/O multiplexed programming. Wrote programs to facilitate debugging and convert Pacal code into C.