Experience

Behavior Education Services Team (BEST)

• United States
• Individual and Family Services
• 1 - 100 Employee

• Budget Coordinator

  • Apr 2021 - Present

  Analyzing financial needs, expense data and past expenditures. Developed budget proposals and reports, tracked budget activity in a weekly basis, created system for expenditure forecast and assisting management in projections of financial status. As head of scheduling department, I oversee handling and distributing Behavior Therapy monthly budget for clients, allocation and assigning behavioral technicians to each one of the 200 cases under my scope, assure that procedures are being follow and being compliant to the California Board of Psychology. Monitoring sessions and follow up with parents to ensure that services are being provided as offered. Show less

• Billing Quality Client Coordinator

  • Dec 2020 - Apr 2021

  Monitoring and reporting on all activities, processes, and procedures. Calling clients to ensure that services provided are complying with the approach that the company offered. Auditing internal staff to guarantee that procedures are being followed. Reward employees who comply with procedures.



Ministerio de Cultura y Deportes

• Guatemala

• Opera Singer

  • Jun 2021 - Dec 2021

  Soloist singer at Opera Pueblo Kiché Soloist singer at Opera Pueblo Kiché



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• International Problem Solver

  • Dec 2019 - Dec 2020

  Prepare and process import and export documentation according to customs regulations, laws, or procedures. Clear goods through customs and to their destinations for clients.

• Customer Service Representative

  • Sep 2019 - Dec 2019

  Real time track of goods for clients, make sure that parcels arrive to the desired destination. Ensure customer’s satisfaction by providing an exclusive and dedicated customer service experience.



Guatelírica

• Guatemala
• Music

• Community Manager

  • Apr 2018 - Sep 2019

  Setting and implementing social media and communication campaigns to align with marketing strategies. Providing engaging text, image, and video content for social media accounts. Responding to comments and customer queries in a timely manner. Setting and implementing social media and communication campaigns to align with marketing strategies. Providing engaging text, image, and video content for social media accounts. Responding to comments and customer queries in a timely manner.



American Airlines Cargo

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Scheduler

  • Feb 2018 - Aug 2018

  Coordinate appointments for employees and customers in the Cargo area, handling customs brokerage. Organizing goods into different shipping categories to assist with payment and fees. Determining the best route for shipping. Planning logistical transportation details with shipping companies within the airline. Coordinate appointments for employees and customers in the Cargo area, handling customs brokerage. Organizing goods into different shipping categories to assist with payment and fees. Determining the best route for shipping. Planning logistical transportation details with shipping companies within the airline.



Expert Global Solutions (now Alorica)

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Quality Assurance Specialist

  • Feb 2017 - Feb 2018

  Responsible for monitoring, inspecting, and proposing measures to correct or improve the company’s statistics to meet the established quality standards and customer’s satisfaction.

• Sales Service Representative

  • Feb 2016 - Feb 2017

  Served customers by selling telecommunication products and meeting customer needs. Servicing existing accounts, creating orders and new accounts after a satisfactory sell.