Product Owner

• Sep 2022 - Present

CX Lead - Omnichannel

• Jul 2020 - Aug 2022

- Monitor and analyze the KPI's of the customer experience throughout our digital services, and develop improvements in the customer journey to ensure loyalty.- Coordinate with InRetail group and sellers to ensure the best customer service and self-service.- Lead of the sales channels: WhatsApp and Phone

CX Lead - Malls

• Apr 2019 - Jul 2020

- Leader of multidisciplinary teams which explore, devise, develop and prototype projects related to the customer experience at certain contact points.- Identify and execute improvement opportunities in customer service KPIs.- Implement improvements in the services and processes of the shopping centers to mitigate pain in the customer experience.

Brand Manager Sportswear & Women's Training

• Sep 2017 - Dec 2018

- Coordination of events, photo sessions, public relations and advertising of the campaigns of both categories.- Preparation of strategic marketing plans for both categories.- Management and negotiation of contracts with influencers.- Constant communication with Nike Global for the reception of new directives and presentation of campaign reports and metrics.- Budget management of both categories.

Retail Brand Manager Peru

• Apr 2016 - Sep 2017

- Development, coordination and supervision of the implementation of campaigns and communication in the retail channel (Nike, Hurley, department stores and sports chains).- Negotiation of prices and installation times with suppliers to ensure the execution of the campaigns within the budget and assigned schedule.- Constant communication with Nike Global for the reception of new directives and presentation of reports of the facilities and future plans.

Retail Brand Specialist

• Apr 2014 - Apr 2016

- In charge of the retail marketing of the Hurley brand and the categories of urban clothing, children and skateboarding in Nike stores.- Develop communication that drives sales of products with little turnover.- Make reports of campaign installations for Nike Global, including photos and sales of campaign products.- Prepare graphics and displays for sales meetings.

Retail Marketing Intern

• Aug 2013 - Mar 2014

- Assist in the installation of campaigns and communication in stores- Assist in the organization and production of events

Communications Intern

• Aug 2012 - Jan 2013

- Design and manage the internal communication of the company by mass mail, intranet and the social network. - Carry out maintenance and monitoring of the company's internal communication tools, intranet, semi-annual newspaper, notices and murals. - Assist in the making of events of the company. - Design and manage the internal communication of the company by mass mail, intranet and the social network. - Carry out maintenance and monitoring of the company's internal communication tools, intranet, semi-annual newspaper, notices and murals. - Assist in the making of events of the company.