Michael Osei
Front Desk Representative at The Westin Trillium House, Blue Mountain- Claim this Profile
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Topline Score
Bio
Nausicaa L
Great , efficient , reliable , I deeply recommend to collaborate with Michael !
Adam Halioua
In my experience with Michael he was honest, practical and smart. It was a pleasure working with him. He will be an asset in any avenue he chooses.
Nausicaa L
Great , efficient , reliable , I deeply recommend to collaborate with Michael !
Adam Halioua
In my experience with Michael he was honest, practical and smart. It was a pleasure working with him. He will be an asset in any avenue he chooses.
Nausicaa L
Great , efficient , reliable , I deeply recommend to collaborate with Michael !
Adam Halioua
In my experience with Michael he was honest, practical and smart. It was a pleasure working with him. He will be an asset in any avenue he chooses.
Nausicaa L
Great , efficient , reliable , I deeply recommend to collaborate with Michael !
Adam Halioua
In my experience with Michael he was honest, practical and smart. It was a pleasure working with him. He will be an asset in any avenue he chooses.
Credentials
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Advanced Social Media Strategy 3.0
HootsuiteJan, 2023- Nov, 2024 -
Canadian Securities Course (CSC®)
Canadian Securities InstituteNov, 2022- Nov, 2024 -
Social Media Monitoring: Strategies and Skills
LinkedInJul, 2022- Nov, 2024 -
HR Communication in Today's Fluid Workplace
LinkedInJun, 2022- Nov, 2024 -
Project Management: Healthcare Projects
LinkedInJun, 2022- Nov, 2024 -
Data Science: Data Visualization
edXJun, 2019- Nov, 2024 -
Pan American Identity and Accreditation
Panam SportsJul, 2015- Nov, 2024 -
Pan American Identity and Accreditation Card
Government of CanadaJul, 2015- Nov, 2024 -
Understanding Human Rights And Sexual Assault Prevention
Humber CollegeAug, 2014- Nov, 2024 -
Student Workers Health And Safety Session
Humber CollegeAug, 2013- Nov, 2024 -
Smartserve
The Alcohol and Gaming Commission of OntarioJul, 2011- Nov, 2024 -
WHMIS Certification
Emploi et Développement social Canada (EDSC) / Employment and Social Development Canada (ESDC)Jan, 2009- Nov, 2024 -
Certified Associate in Project Management (CAPM)®
Project Management InstituteFeb, 2023- Nov, 2024 -
Certificate of Merit
Columbia Scholastic Press Association
Experience
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The Westin Trillium House, Blue Mountain
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United Kingdom
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1 - 100 Employee
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Front Desk Representative
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Oct 2023 - Present
• Provides professional and personalized interaction with guests throughout the check-in/check-out process • Contact position for lodging guests regarding amenities, lift operations, resort activities, and resort knowledge • Processes payments via cash, credit, debit and/or voucher • Provides professional and personalized interaction with guests throughout the check-in/check-out process • Contact position for lodging guests regarding amenities, lift operations, resort activities, and resort knowledge • Processes payments via cash, credit, debit and/or voucher
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AltHealth
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Canada
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Health, Wellness & Fitness
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1 - 100 Employee
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Community Manager
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Jun 2022 - Present
Community Manager for AltHealth, a new social network and marketplace for people struggling with chronic health issues. The social network is a safe and trusted environment for people to share their stories, and solutions and provide support for one another. Duties include curation of content, products, and services for the gastrointestinal / gut health channel. Community Manager for AltHealth, a new social network and marketplace for people struggling with chronic health issues. The social network is a safe and trusted environment for people to share their stories, and solutions and provide support for one another. Duties include curation of content, products, and services for the gastrointestinal / gut health channel.
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Motherland Gaming TV
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Ghana
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Entertainment Providers
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1 - 100 Employee
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Brand Manager, Digital Assets
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Jun 2021 - Present
• Creator of Motherland Gaming TV's LinkedIn page (1000+ followers) • Contributed feature articles profiling MGTV to GhanaWeb (4 Million Unique Visitors/Monthly) and Tech Nova (4K-5K+ Unique Visitors/Monthly) • Paid media - 24 hour Website Takeover/Banner Advertisement on GhanaWeb • Created and uploaded branded content on my personal YouTube channel. Acquired over 200,000 impressions & 45,000 views between 01/01/22 and 04/01/22 using viral marketing strategies • Helped increase… Show more • Creator of Motherland Gaming TV's LinkedIn page (1000+ followers) • Contributed feature articles profiling MGTV to GhanaWeb (4 Million Unique Visitors/Monthly) and Tech Nova (4K-5K+ Unique Visitors/Monthly) • Paid media - 24 hour Website Takeover/Banner Advertisement on GhanaWeb • Created and uploaded branded content on my personal YouTube channel. Acquired over 200,000 impressions & 45,000 views between 01/01/22 and 04/01/22 using viral marketing strategies • Helped increase subscriptions for the official MGTV YouTube channel using Google Ads • Created website & drafted web copy. Wrote blog copy and boosted post traffic using promotional campaigns on Pinterest and Facebook Show less • Creator of Motherland Gaming TV's LinkedIn page (1000+ followers) • Contributed feature articles profiling MGTV to GhanaWeb (4 Million Unique Visitors/Monthly) and Tech Nova (4K-5K+ Unique Visitors/Monthly) • Paid media - 24 hour Website Takeover/Banner Advertisement on GhanaWeb • Created and uploaded branded content on my personal YouTube channel. Acquired over 200,000 impressions & 45,000 views between 01/01/22 and 04/01/22 using viral marketing strategies • Helped increase… Show more • Creator of Motherland Gaming TV's LinkedIn page (1000+ followers) • Contributed feature articles profiling MGTV to GhanaWeb (4 Million Unique Visitors/Monthly) and Tech Nova (4K-5K+ Unique Visitors/Monthly) • Paid media - 24 hour Website Takeover/Banner Advertisement on GhanaWeb • Created and uploaded branded content on my personal YouTube channel. Acquired over 200,000 impressions & 45,000 views between 01/01/22 and 04/01/22 using viral marketing strategies • Helped increase subscriptions for the official MGTV YouTube channel using Google Ads • Created website & drafted web copy. Wrote blog copy and boosted post traffic using promotional campaigns on Pinterest and Facebook Show less
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The Cool Heart Gallery
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Los Angeles, California, United States
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Social Media & Documentation Specialist
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Jul 2020 - Present
• Created press releases, photo, and video content • Developed marketing campaigns for social media • Recruited and managed event staff for Los Angeles' highly anticipated art show, Live Through Love • Drafted overview of event information • Provided appropriate responses and triage for inquiries made on Instagram and Facebook • Created press releases, photo, and video content • Developed marketing campaigns for social media • Recruited and managed event staff for Los Angeles' highly anticipated art show, Live Through Love • Drafted overview of event information • Provided appropriate responses and triage for inquiries made on Instagram and Facebook
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Sun Peaks Resort
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Canada
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Recreational Facilities
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1 - 100 Employee
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Guest Services/Call Centre Representative
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May 2023 - Sep 2023
• Handles guest service complaints and inquiries via the front desk, inbound/outbound calls, and email • Contact position for guests regarding lift tickets, season passes, lessons, resort activities, and resort knowledge • Balances daily sales before submitting account info into computer reports via RTP • Handles guest service complaints and inquiries via the front desk, inbound/outbound calls, and email • Contact position for guests regarding lift tickets, season passes, lessons, resort activities, and resort knowledge • Balances daily sales before submitting account info into computer reports via RTP
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Omax Natural
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Toronto, Ontario, Canada
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E-commerce Brand Specialist
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Nov 2020 - Aug 2021
• Eclipsed the Health and Beauty industry's conversion rate by a difference of 3.53 % • Optimized website for search engine visibility • Served as project coordinator and content marketer for social media campaigns • Provided technical support when necessary • Eclipsed the Health and Beauty industry's conversion rate by a difference of 3.53 % • Optimized website for search engine visibility • Served as project coordinator and content marketer for social media campaigns • Provided technical support when necessary
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INK Entertainment Group
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Canada
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Entertainment Providers
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100 - 200 Employee
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Event Crew/Booth Service Busser
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Jun 2015 - Mar 2020
• Performed event set-up and tear down duties in accordance to guidelines set by event planners • Protected the establishment and guests by adhering to sanitation and safety policies • Stocked and arranged supplies for inventory control at Cabana Pool Bar and Rebel Toronto • Cleaned, cleared and set tables for guests • Enhanced workplace reputation by anticipating and fulfilling requests • Performed event set-up and tear down duties in accordance to guidelines set by event planners • Protected the establishment and guests by adhering to sanitation and safety policies • Stocked and arranged supplies for inventory control at Cabana Pool Bar and Rebel Toronto • Cleaned, cleared and set tables for guests • Enhanced workplace reputation by anticipating and fulfilling requests
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MLSE (Maple Leaf Sports & Entertainment Partnership)
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Canada
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Spectator Sports
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700 & Above Employee
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2016 NBA All-Star Week VIP Events Team
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Feb 2016 - Feb 2016
Provided the highest possible standards of guest service for members accessing the VIP section. Attended all inquiries from dignitaries, franchise owners, media, NBA personnel, and NBA on TNT. Provided the highest possible standards of guest service for members accessing the VIP section. Attended all inquiries from dignitaries, franchise owners, media, NBA personnel, and NBA on TNT.
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Lambton Golf & Country Club
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Canada
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Spectator Sports
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1 - 100 Employee
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Food Runner
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Apr 2015 - Dec 2015
• Cleaned bars, glasses, bar equipment and dining areas • Stocked alcohol and other beverages • Served guests meals in a timely and orderly fashion • Cleaned bars, glasses, bar equipment and dining areas • Stocked alcohol and other beverages • Served guests meals in a timely and orderly fashion
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Toronto Organizing Committee for the 2015 Pan Parapan American Games
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Toronto, Canada Area
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Brand Ambassador, Attendant, Toronto 2015 Pan American Games
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Jul 2015 - Jul 2015
• Ensured a smooth operation within designated platforms • Relayed day to day marketing statistics to management • Communicated sales and service opportunities • Executed meticulous attention to detail • Performed general inventory control duties • Ensured a smooth operation within designated platforms • Relayed day to day marketing statistics to management • Communicated sales and service opportunities • Executed meticulous attention to detail • Performed general inventory control duties
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Humber College
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Canada
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Higher Education
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700 & Above Employee
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Bartender/Floor Staff at Linx Lounge
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Aug 2012 - Sep 2014
• Cleaned bars, glasses, bar equipment and dining areas • Stocked alcohol and other beverages • Served and monitored guests • Checked identification of customers to verify age • Assisted cooks and bartenders
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Arts and Entertainment Editor for Humber Et Cetera
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Jan 2014 - Apr 2014
• Layout and design • Fact checked articles • Wrote opinion editorials for the newspaper
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Reporter
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Jan 2014 - Apr 2014
• Wrote articles for Humbernews.ca • Shot video features for website • Edited videos with Adobe Premiere
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Section Editor for Convergence Magazine
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Sep 2013 - Dec 2013
• Wrote article in contribution to the magazine • Managed a small team of writers • Fact checked and reviewed stories
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Section Editor for Sweat Magazine
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Sep 2013 - Dec 2013
• Wrote article in contribution to the magazine • Served as editor for articles in the Core Sports section • Fact checked and reviewed stories written for the Core Sports section • Gathered stat line data and records
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Sportsnet
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Canada
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Broadcast Media Production and Distribution
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100 - 200 Employee
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Multimedia Editor
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Dec 2013 - May 2014
• Transferred inbound calls to associate producers • Took appropriate action and effectively resolved issues • Managed social channels for Sportsnet 590 The FAN, The Jeff Blair Show, Tim & Sid, Baseball Central, and Hockey Central • Fact-checked sources cited in articles and audio • Delivered copywriting solutions • Prepared, packaged, and delivered content for internal staff and external audiences • Collected and cut audio for the use of Sportscasters and Anchors on 680 News • Transferred inbound calls to associate producers • Took appropriate action and effectively resolved issues • Managed social channels for Sportsnet 590 The FAN, The Jeff Blair Show, Tim & Sid, Baseball Central, and Hockey Central • Fact-checked sources cited in articles and audio • Delivered copywriting solutions • Prepared, packaged, and delivered content for internal staff and external audiences • Collected and cut audio for the use of Sportscasters and Anchors on 680 News
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DMXReady.com
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Canada
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Software Development
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Digital Marketing Specialist
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Mar 2009 - Feb 2010
• Analyzed issues with web applications and associated desktop software through Beta Testing • Tracked web traffic data with Alexa Website Analysis Tools • Submitted software demos to web directories • Built rapport with customers and potential clients • Familiarized stakeholders with technical terms and industry topics promptly • Showcased strong judgment and critical thinking skills needed to land effective solutions during brainstorming sessions • Analyzed issues with web applications and associated desktop software through Beta Testing • Tracked web traffic data with Alexa Website Analysis Tools • Submitted software demos to web directories • Built rapport with customers and potential clients • Familiarized stakeholders with technical terms and industry topics promptly • Showcased strong judgment and critical thinking skills needed to land effective solutions during brainstorming sessions
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Canada's Wonderland
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Canada
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Entertainment Providers
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500 - 600 Employee
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Special Events Usher
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May 2009 - Nov 2009
Safely managed large crowds of guests by directing and controlling the flow of traffic. Provided the highest possible standards of guest service. Ensured smooth operation of concert venues and amphitheaters. Safely managed large crowds of guests by directing and controlling the flow of traffic. Provided the highest possible standards of guest service. Ensured smooth operation of concert venues and amphitheaters.
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Canada's Wonderland
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Canada
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Entertainment Providers
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500 - 600 Employee
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Maze attendant
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Oct 2007 - Nov 2007
Enhanced each guest’s enjoyment of a maze by directing them and controlling the flow of traffic. Provided the highest possible standards of guest service. Ensured smooth operation as set out by Maze Supervisors. Enhanced each guest’s enjoyment of a maze by directing them and controlling the flow of traffic. Provided the highest possible standards of guest service. Ensured smooth operation as set out by Maze Supervisors.
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Education
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2011 - 2014
Humber College
Advanced Diploma, Journalism Print and Broadcast -
2019 - 2019
edX
Professional Certificate, Data Science
Community
