Experience

CampusLogic

• United States
• Higher Education
• 1 - 100 Employee

• Lead Customer Integration Consultant

  • Jun 2023 - Present

  Own integration projects from initial technology scope meeting to completion of all integrations. Act as IT support liaison for all customers utilizing our integration methodologies. Support customers with troubleshooting and/or modifications of their current processes. KEY ACCOMPLISHMENTS: • Work with IT and Functional departments at schools to establish critical timelines to achieve their goals of implementation. • Work to identify and develop better ways to implement CampusLogic… Show more Own integration projects from initial technology scope meeting to completion of all integrations. Act as IT support liaison for all customers utilizing our integration methodologies. Support customers with troubleshooting and/or modifications of their current processes. KEY ACCOMPLISHMENTS: • Work with IT and Functional departments at schools to establish critical timelines to achieve their goals of implementation. • Work to identify and develop better ways to implement CampusLogic products. • Advocate customer needs/issues cross-departmentally. • Create materials and resources to help IT departments be more self-sufficient through the integration process. • Manage and update documentation related to the installation and configuration of products and tools.

• Senior Customer Integration Consultant (Acquired by Ellucian 04/2022)

  • Apr 2022 - Jun 2023

• Customer Integration Manager

  • Dec 2020 - Apr 2022



CFM (now Kinective)

• United States
• Software Development
• 1 - 100 Employee

• Implementation Manager

  • Jul 2016 - Dec 2020

  Oversee and manage project implementation for financial institutions integrating CFM S4 server software into their core application for a seamless solution for cash automation. KEY ACCOMPLISHMENTS: • Install and configure SQL database, CFM S4 server software application, and guide clients on correct device and network configurations for proper communication. •Work with developers on the integration for core applications to work properly with CFM S4 server software and firmware… Show more Oversee and manage project implementation for financial institutions integrating CFM S4 server software into their core application for a seamless solution for cash automation. KEY ACCOMPLISHMENTS: • Install and configure SQL database, CFM S4 server software application, and guide clients on correct device and network configurations for proper communication. •Work with developers on the integration for core applications to work properly with CFM S4 server software and firmware updates for cash machines. • Process and fulfill contract addendums for additional equipment and licensing. • Update and maintain licensing and inventory database. • Balance inventory on a monthly basis. Show less Oversee and manage project implementation for financial institutions integrating CFM S4 server software into their core application for a seamless solution for cash automation. KEY ACCOMPLISHMENTS: • Install and configure SQL database, CFM S4 server software application, and guide clients on correct device and network configurations for proper communication. •Work with developers on the integration for core applications to work properly with CFM S4 server software and firmware… Show more Oversee and manage project implementation for financial institutions integrating CFM S4 server software into their core application for a seamless solution for cash automation. KEY ACCOMPLISHMENTS: • Install and configure SQL database, CFM S4 server software application, and guide clients on correct device and network configurations for proper communication. •Work with developers on the integration for core applications to work properly with CFM S4 server software and firmware updates for cash machines. • Process and fulfill contract addendums for additional equipment and licensing. • Update and maintain licensing and inventory database. • Balance inventory on a monthly basis. Show less



PayPal

• United States
• Software Development
• 700 & Above Employee

• L2 Analyst/Engineer CSTS

  • Sep 2013 - Mar 2016

  Analyzed, escalated, researched, and resolved support issues related to PayPal teammate tools and the PayPal website. Offered innovative technical solutions to internal and external clients. Collaborated with Product Owners and Product Development teams to enhance processes and preemptively avoid client issues. KEY ACCOMPLISHMENTS: •Searched for potential site, platform, and tool irregularities and identified advanced technological solutions. •Ensured client satisfaction through… Show more Analyzed, escalated, researched, and resolved support issues related to PayPal teammate tools and the PayPal website. Offered innovative technical solutions to internal and external clients. Collaborated with Product Owners and Product Development teams to enhance processes and preemptively avoid client issues. KEY ACCOMPLISHMENTS: •Searched for potential site, platform, and tool irregularities and identified advanced technological solutions. •Ensured client satisfaction through promptly offering fixes and workarounds.

• Merchant Services and Outreach Consultant

  • Mar 2011 - Sep 2013

  Trained and educated both new and existing clients on features offered in their merchant accounts. Integrated merchant PayPal accounts into client shopping cart platforms and websites. Resolved technical issues related to the setup of new client merchant PayPal accounts. Tracked and resolved issues facing merchant clients. Offered consistent communication and follow-up to ensure client satisfaction and appropriate close-out. KEY ACCOMPLISHMENTS: •Mentored junior team members on… Show more Trained and educated both new and existing clients on features offered in their merchant accounts. Integrated merchant PayPal accounts into client shopping cart platforms and websites. Resolved technical issues related to the setup of new client merchant PayPal accounts. Tracked and resolved issues facing merchant clients. Offered consistent communication and follow-up to ensure client satisfaction and appropriate close-out. KEY ACCOMPLISHMENTS: •Mentored junior team members on troubleshooting techniques and best practices. •Counseled clients and applied effective troubleshooting during specific outreach programs. •Grew organizational revenue and mitigated risk through strong technical support.



University of Phoenix

• United States
• Higher Education
• 700 & Above Employee

• Enrollment Counselor

  • Jan 2005 - Nov 2010

  Developed and managed database designed to house information regarding undergraduate and graduate students. Counseled students on programs offered and assisted in the development of educational goals. KEY ACCOMPLISHMENTS: •Trained new team members on database maintenance and enrollment practices. •Gained deep expertise in financial aid programs and federal loan regulations. Developed and managed database designed to house information regarding undergraduate and graduate students. Counseled students on programs offered and assisted in the development of educational goals. KEY ACCOMPLISHMENTS: •Trained new team members on database maintenance and enrollment practices. •Gained deep expertise in financial aid programs and federal loan regulations.



United BankCard

• Tucson, Arizona

• Client Relations Supervisor

  • May 2003 - Mar 2004

  Directed a productive and efficient team in supporting credit card processing for merchant accounts. KEY ACCOMPLISHMENTS: •Assisted in the startup and opening of new brick-and-mortar location. •Hired, developed, and supervised a team of client service representatives. Directed a productive and efficient team in supporting credit card processing for merchant accounts. KEY ACCOMPLISHMENTS: •Assisted in the startup and opening of new brick-and-mortar location. •Hired, developed, and supervised a team of client service representatives.



Card Systems, Inc.

• Financial Services
• 1 - 100 Employee

• Client Relations

  • Oct 2000 - May 2003

  Interfaced with internal teams and external sales organizations to identify and resolve financial processing inquiries. Provided strong technical support for front-end processing issues and point-of-sale device problems. KEY ACCOMPLISHMENTS: •Gained deep understanding of technological resolutions to issues related to credit card chargebacks. •Developed and enhanced relationships with external vendor teams. Interfaced with internal teams and external sales organizations to identify and resolve financial processing inquiries. Provided strong technical support for front-end processing issues and point-of-sale device problems. KEY ACCOMPLISHMENTS: •Gained deep understanding of technological resolutions to issues related to credit card chargebacks. •Developed and enhanced relationships with external vendor teams.



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Project Coordinator

  • May 1998 - Jan 2000

  Directed the installation, maintenance, and upgrade of telecommunications equipment. Surpassed expectations in monthly revenue while ensuring consistent satisfaction for both internal and external customers. KEY ACCOMPLISHMENTS: •Proposed and implemented proven solutions to resolve client questions and problems. •Ensured superior client service delivery to entry-level customers. Directed the installation, maintenance, and upgrade of telecommunications equipment. Surpassed expectations in monthly revenue while ensuring consistent satisfaction for both internal and external customers. KEY ACCOMPLISHMENTS: •Proposed and implemented proven solutions to resolve client questions and problems. •Ensured superior client service delivery to entry-level customers.



Accustaff Incorporated

• Tucson, Arizona

• Customer Service/Sales/Tech Support Manager

  • Nov 1995 - May 1998

  Led a 30-member technical team in providing support for a local cellular phone company. KEY ACCOMPLISHMENTS: •Planned and allocated staff to meet variable business needs. •Monitored and updated CMS. Led a 30-member technical team in providing support for a local cellular phone company. KEY ACCOMPLISHMENTS: •Planned and allocated staff to meet variable business needs. •Monitored and updated CMS.