Colby Richards
Information Service Manager at City of Cooper City- Claim this Profile
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English Native or bilingual proficiency
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Sign Languages Elementary proficiency
Topline Score
Bio
Credentials
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Agile Fundamentals
ICAgileOct, 2023- Nov, 2024 -
DoD Mandatory Controlled Unclassified Information (CUI) Training
United States Department of DefenseJun, 2021- Nov, 2024 -
Technical Support Fundamentals
CourseraNov, 2020- Nov, 2024 -
HPE ATP - Hybrid IT Solutions V2
Hewlett Packard EnterpriseOct, 2020- Nov, 2024 -
Certified Associate in Project Management (CAPM)®
Project Management InstituteJul, 2023- Nov, 2024
Experience
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City of Cooper City
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United States
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Government Administration
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1 - 100 Employee
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Information Service Manager
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Aug 2022 - Apr 2023
Successfully managed and delivered multiple concurrent IT projects, ensuring adherence to project scope, budget, and timeline while effectively coordinating resources and cross-functional teams. Successfully executed the migration of the internal and external network domain from .org to .gov, ensuring a smooth transition and minimal disruption to operations. Consistently provided accurate and timely reporting of weekly activities and project status updates to the Asst. Finance… Show more Successfully managed and delivered multiple concurrent IT projects, ensuring adherence to project scope, budget, and timeline while effectively coordinating resources and cross-functional teams. Successfully executed the migration of the internal and external network domain from .org to .gov, ensuring a smooth transition and minimal disruption to operations. Consistently provided accurate and timely reporting of weekly activities and project status updates to the Asst. Finance Director and Finance Director, enabling informed decision-making and ensuring transparency across financial and project management areas. Managed and monitored AV equipment for commission meetings, ensuring seamless operation and optimal audio and visual quality throughout the sessions. Coordinated with IT teams and vendors to set up and maintain AV equipment, including laptop, microphones, video conferencing systems, and recording devices. Initiated the implementation of comprehensive policies and procedures for NIST CSF compliance. Show less Successfully managed and delivered multiple concurrent IT projects, ensuring adherence to project scope, budget, and timeline while effectively coordinating resources and cross-functional teams. Successfully executed the migration of the internal and external network domain from .org to .gov, ensuring a smooth transition and minimal disruption to operations. Consistently provided accurate and timely reporting of weekly activities and project status updates to the Asst. Finance… Show more Successfully managed and delivered multiple concurrent IT projects, ensuring adherence to project scope, budget, and timeline while effectively coordinating resources and cross-functional teams. Successfully executed the migration of the internal and external network domain from .org to .gov, ensuring a smooth transition and minimal disruption to operations. Consistently provided accurate and timely reporting of weekly activities and project status updates to the Asst. Finance Director and Finance Director, enabling informed decision-making and ensuring transparency across financial and project management areas. Managed and monitored AV equipment for commission meetings, ensuring seamless operation and optimal audio and visual quality throughout the sessions. Coordinated with IT teams and vendors to set up and maintain AV equipment, including laptop, microphones, video conferencing systems, and recording devices. Initiated the implementation of comprehensive policies and procedures for NIST CSF compliance. Show less
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Sintavia
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United States
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Aviation & Aerospace
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1 - 100 Employee
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System Network Administrator
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Dec 2020 - Jul 2022
• Develop and implement IT standards, procedures and documentation while participating in audits and remediation works. • Solutions Architect for issues pertaining to IT and Infrastructure; research and provide on-time resolution to key issues impeding the day-to-day operations of the company. • Participate in IT projects and programs both independently, and with other infrastructure project teams. • Managed and meticulously documented the IT infrastructure and network security… Show more • Develop and implement IT standards, procedures and documentation while participating in audits and remediation works. • Solutions Architect for issues pertaining to IT and Infrastructure; research and provide on-time resolution to key issues impeding the day-to-day operations of the company. • Participate in IT projects and programs both independently, and with other infrastructure project teams. • Managed and meticulously documented the IT infrastructure and network security measures, ensuring the stability, reliability, and integrity of the systems. Implemented and maintained network security protocols, including firewalls, intrusion detection systems, and encryption mechanisms to safeguard against potential cyber threats. • Managed the organization's network infrastructure, overseeing its stability, reliability, and security while ensuring compliance with NIST security guidelines. Show less • Develop and implement IT standards, procedures and documentation while participating in audits and remediation works. • Solutions Architect for issues pertaining to IT and Infrastructure; research and provide on-time resolution to key issues impeding the day-to-day operations of the company. • Participate in IT projects and programs both independently, and with other infrastructure project teams. • Managed and meticulously documented the IT infrastructure and network security… Show more • Develop and implement IT standards, procedures and documentation while participating in audits and remediation works. • Solutions Architect for issues pertaining to IT and Infrastructure; research and provide on-time resolution to key issues impeding the day-to-day operations of the company. • Participate in IT projects and programs both independently, and with other infrastructure project teams. • Managed and meticulously documented the IT infrastructure and network security measures, ensuring the stability, reliability, and integrity of the systems. Implemented and maintained network security protocols, including firewalls, intrusion detection systems, and encryption mechanisms to safeguard against potential cyber threats. • Managed the organization's network infrastructure, overseeing its stability, reliability, and security while ensuring compliance with NIST security guidelines. Show less
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MTI America
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Hospitals and Health Care
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100 - 200 Employee
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Telecom Operations Specialist
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Apr 2019 - Dec 2020
• Successfully managed a major migration project, overseeing the seamless transition of users to a new secondary Avaya IP Office Enterprise Edition and creating new Call Flow Paths for over 25+ Hunt Groups. Led a cross-functional team in planning and executing the migration, ensuring minimal disruption to operations and user productivity. • Transformed the existing Avaya IP Office configuration to adhere to industry best practice standards, optimizing system performance and enhancing overall… Show more • Successfully managed a major migration project, overseeing the seamless transition of users to a new secondary Avaya IP Office Enterprise Edition and creating new Call Flow Paths for over 25+ Hunt Groups. Led a cross-functional team in planning and executing the migration, ensuring minimal disruption to operations and user productivity. • Transformed the existing Avaya IP Office configuration to adhere to industry best practice standards, optimizing system performance and enhancing overall functionality. Conducted a comprehensive assessment of the configuration, identifying areas for improvement and potential risks. • Served as the Lead Project Manager for multiple phone system upgrades and expansion projects, ensuring successful implementation and seamless integration of new systems. • Developed and implemented telecommunication solutions to enable seamless remote communication for users affected by the Coronavirus pandemic. Configured and deployed virtual meeting platforms, VoIP systems, and collaboration tools to facilitate remote work and ensure uninterrupted communication. Show less • Successfully managed a major migration project, overseeing the seamless transition of users to a new secondary Avaya IP Office Enterprise Edition and creating new Call Flow Paths for over 25+ Hunt Groups. Led a cross-functional team in planning and executing the migration, ensuring minimal disruption to operations and user productivity. • Transformed the existing Avaya IP Office configuration to adhere to industry best practice standards, optimizing system performance and enhancing overall… Show more • Successfully managed a major migration project, overseeing the seamless transition of users to a new secondary Avaya IP Office Enterprise Edition and creating new Call Flow Paths for over 25+ Hunt Groups. Led a cross-functional team in planning and executing the migration, ensuring minimal disruption to operations and user productivity. • Transformed the existing Avaya IP Office configuration to adhere to industry best practice standards, optimizing system performance and enhancing overall functionality. Conducted a comprehensive assessment of the configuration, identifying areas for improvement and potential risks. • Served as the Lead Project Manager for multiple phone system upgrades and expansion projects, ensuring successful implementation and seamless integration of new systems. • Developed and implemented telecommunication solutions to enable seamless remote communication for users affected by the Coronavirus pandemic. Configured and deployed virtual meeting platforms, VoIP systems, and collaboration tools to facilitate remote work and ensure uninterrupted communication. Show less
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General Provision Work Club
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United States
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Hospitality
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1 - 100 Employee
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Operations Manager
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Aug 2018 - Feb 2019
• Managed day-to-day operations of a busy coworking space, overseeing facility maintenance, member services, and operational efficiency. • Developed and implemented operational policies and procedures to ensure a smooth and productive environment for members. • Coordinated with vendors, contractors, and service providers to maintain high-quality facilities, including managing repairs, upgrades, and equipment installations. • Fostered a positive member experience by promptly addressing… Show more • Managed day-to-day operations of a busy coworking space, overseeing facility maintenance, member services, and operational efficiency. • Developed and implemented operational policies and procedures to ensure a smooth and productive environment for members. • Coordinated with vendors, contractors, and service providers to maintain high-quality facilities, including managing repairs, upgrades, and equipment installations. • Fostered a positive member experience by promptly addressing inquiries, resolving issues, and organizing community events. • Oversaw billing, invoicing, and membership management systems to ensure accurate and efficient processes. Streamlined operations and implemented cost-saving initiatives, resulting in increased profitability and member satisfaction. Show less • Managed day-to-day operations of a busy coworking space, overseeing facility maintenance, member services, and operational efficiency. • Developed and implemented operational policies and procedures to ensure a smooth and productive environment for members. • Coordinated with vendors, contractors, and service providers to maintain high-quality facilities, including managing repairs, upgrades, and equipment installations. • Fostered a positive member experience by promptly addressing… Show more • Managed day-to-day operations of a busy coworking space, overseeing facility maintenance, member services, and operational efficiency. • Developed and implemented operational policies and procedures to ensure a smooth and productive environment for members. • Coordinated with vendors, contractors, and service providers to maintain high-quality facilities, including managing repairs, upgrades, and equipment installations. • Fostered a positive member experience by promptly addressing inquiries, resolving issues, and organizing community events. • Oversaw billing, invoicing, and membership management systems to ensure accurate and efficient processes. Streamlined operations and implemented cost-saving initiatives, resulting in increased profitability and member satisfaction. Show less
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The Legacy Companies
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United States
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Food & Beverages
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1 - 100 Employee
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System Administrator
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Nov 2015 - Jul 2018
• Maintained, monitored, and manipulated the Avaya Phone System at two separate locations both onsite and remotely. Utilized expertise to create and edit hunt groups, call paths, and implement new phone routing protocols. • Successfully implemented a barcode scanner system, integrated with our ERP software, across four warehouses. Collaborated with stakeholders to assess requirements and design a scalable solution. • Developed a customized call system for the Technical Services Department… Show more • Maintained, monitored, and manipulated the Avaya Phone System at two separate locations both onsite and remotely. Utilized expertise to create and edit hunt groups, call paths, and implement new phone routing protocols. • Successfully implemented a barcode scanner system, integrated with our ERP software, across four warehouses. Collaborated with stakeholders to assess requirements and design a scalable solution. • Developed a customized call system for the Technical Services Department and International Sales, improving call routing and optimizing customer support and sales processes. Collaborated with key stakeholders to identify requirements and design an efficient call flow system that enhanced customer experience and internal communication. Implemented necessary configurations, including IVR menus, call forwarding rules, and departmental extensions. • Delivered prompt and precise end-user support to a user base of over 500 individuals, both on-site and remotely. Responded to technical inquiries and resolved issues efficiently, ensuring minimal disruption to user productivity. Show less • Maintained, monitored, and manipulated the Avaya Phone System at two separate locations both onsite and remotely. Utilized expertise to create and edit hunt groups, call paths, and implement new phone routing protocols. • Successfully implemented a barcode scanner system, integrated with our ERP software, across four warehouses. Collaborated with stakeholders to assess requirements and design a scalable solution. • Developed a customized call system for the Technical Services Department… Show more • Maintained, monitored, and manipulated the Avaya Phone System at two separate locations both onsite and remotely. Utilized expertise to create and edit hunt groups, call paths, and implement new phone routing protocols. • Successfully implemented a barcode scanner system, integrated with our ERP software, across four warehouses. Collaborated with stakeholders to assess requirements and design a scalable solution. • Developed a customized call system for the Technical Services Department and International Sales, improving call routing and optimizing customer support and sales processes. Collaborated with key stakeholders to identify requirements and design an efficient call flow system that enhanced customer experience and internal communication. Implemented necessary configurations, including IVR menus, call forwarding rules, and departmental extensions. • Delivered prompt and precise end-user support to a user base of over 500 individuals, both on-site and remotely. Responded to technical inquiries and resolved issues efficiently, ensuring minimal disruption to user productivity. Show less
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Astaldi
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Italy
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Construction
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700 & Above Employee
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IT Administrator
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Feb 2015 - Nov 2015
• Created Help Desk System and company IT guidelines. • Upgraded existing Domain over the course of a 35 hour weekend including installing a new domain controller on Server 2012, creating a new active directory including user accounts, security & distribution groups, Print Server, and File Server. Creating a new Network map by assigning all new IP addresses to the static devices on the network and creating a new Pool of IP addresses for DHCP. • Traveled to Remote Sites in… Show more • Created Help Desk System and company IT guidelines. • Upgraded existing Domain over the course of a 35 hour weekend including installing a new domain controller on Server 2012, creating a new active directory including user accounts, security & distribution groups, Print Server, and File Server. Creating a new Network map by assigning all new IP addresses to the static devices on the network and creating a new Pool of IP addresses for DHCP. • Traveled to Remote Sites in Tampa, Miami, Boca Raton, Sarasota, and Cocoa Beach to provide IT assistance and upgrade existing job site's network including new WiFi system, Upgrading wiring to a patch panel and switch, upgrading workgroup to a domain, and converting local user accounts to domain accounts. • Provided final say on what equipment was purchased for all job-sites and local business headquarters for all IT related purchases. • Planned and implemented an AT&T MPLS integration for the Phone System to tie all locations together in the same phone network to minimize having to call outside numbers as opposed to extensions. Show less • Created Help Desk System and company IT guidelines. • Upgraded existing Domain over the course of a 35 hour weekend including installing a new domain controller on Server 2012, creating a new active directory including user accounts, security & distribution groups, Print Server, and File Server. Creating a new Network map by assigning all new IP addresses to the static devices on the network and creating a new Pool of IP addresses for DHCP. • Traveled to Remote Sites in… Show more • Created Help Desk System and company IT guidelines. • Upgraded existing Domain over the course of a 35 hour weekend including installing a new domain controller on Server 2012, creating a new active directory including user accounts, security & distribution groups, Print Server, and File Server. Creating a new Network map by assigning all new IP addresses to the static devices on the network and creating a new Pool of IP addresses for DHCP. • Traveled to Remote Sites in Tampa, Miami, Boca Raton, Sarasota, and Cocoa Beach to provide IT assistance and upgrade existing job site's network including new WiFi system, Upgrading wiring to a patch panel and switch, upgrading workgroup to a domain, and converting local user accounts to domain accounts. • Provided final say on what equipment was purchased for all job-sites and local business headquarters for all IT related purchases. • Planned and implemented an AT&T MPLS integration for the Phone System to tie all locations together in the same phone network to minimize having to call outside numbers as opposed to extensions. Show less
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CabinetParts.com
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United States
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Retail
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1 - 100 Employee
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IT Administrator
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Feb 2013 - Feb 2015
• Successfully upgraded an existing Workgroup to a domain by custom building, creating, and deploying 2 domain controllers/servers, ensuring a seamless and secure network environment for the company. • Ensured the continuity of company operations by performing daily backup operations for the entire infrastructure, including the replacement of tape medium and transporting critical backups offsite for disaster recovery. • Compiled and presented comprehensive weekly and monthly… Show more • Successfully upgraded an existing Workgroup to a domain by custom building, creating, and deploying 2 domain controllers/servers, ensuring a seamless and secure network environment for the company. • Ensured the continuity of company operations by performing daily backup operations for the entire infrastructure, including the replacement of tape medium and transporting critical backups offsite for disaster recovery. • Compiled and presented comprehensive weekly and monthly reports showcasing phone work activity for all in-house users, providing valuable insights for performance evaluation and resource optimization. • Upgraded existing Avaya Phone System by installing new module hardware in existing server rack hardware and configured new hardware into the Avaya Phone System. • Led the creation and implementation of a new Help Desk system, streamlining issue resolution and providing efficient support services across the company. • Successfully managed an ERP system that seamlessly integrated into multiple Vendors' ERP Systems for inventory control, facilitating smooth operations and optimizing inventory management processes for the organization. Show less • Successfully upgraded an existing Workgroup to a domain by custom building, creating, and deploying 2 domain controllers/servers, ensuring a seamless and secure network environment for the company. • Ensured the continuity of company operations by performing daily backup operations for the entire infrastructure, including the replacement of tape medium and transporting critical backups offsite for disaster recovery. • Compiled and presented comprehensive weekly and monthly… Show more • Successfully upgraded an existing Workgroup to a domain by custom building, creating, and deploying 2 domain controllers/servers, ensuring a seamless and secure network environment for the company. • Ensured the continuity of company operations by performing daily backup operations for the entire infrastructure, including the replacement of tape medium and transporting critical backups offsite for disaster recovery. • Compiled and presented comprehensive weekly and monthly reports showcasing phone work activity for all in-house users, providing valuable insights for performance evaluation and resource optimization. • Upgraded existing Avaya Phone System by installing new module hardware in existing server rack hardware and configured new hardware into the Avaya Phone System. • Led the creation and implementation of a new Help Desk system, streamlining issue resolution and providing efficient support services across the company. • Successfully managed an ERP system that seamlessly integrated into multiple Vendors' ERP Systems for inventory control, facilitating smooth operations and optimizing inventory management processes for the organization. Show less
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Education
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2023 - 2027
Broward College
Bachelor's degree, Information Technology Project Management -
2008 - 2012
Palm Beach State College
Networking Administration, Computers
Community
