Experience

PT Alona Indonesia Raya

• Indonesia
• Technology, Information and Internet
• 1 - 100 Employee

• Operations Staff

  • Jul 2020 - Present

  • handle customer problems/complaints regarding product, delivery, and payment inquiries through email and social media• ensuring that the order fulfillment process runs according to established standards• monitoring the delivery process until the order is received by the customer properly• support the Customer Service team to solve customer problems/complaints• communicate with related teams for handling return management and customer payment problems• create an evaluation report on the level of traffic insight on social media



monotaro.id

• Customer Support Agent

  • Jan 2019 - Jul 2019

  • handle all quotation request from customer in accordance with existing provisions• handle customer's order process according to specified time• handle incoming contacts across the line of business: phone call, email, chat, digital• identify and resolve customer needs• work with other teams to solve existing cases related to customer• deliver excellent service to customers in order to meet quality requirements• inventory check or stock check across some products to make sure the availability is accurate• serve as the first point of contact for customers and become as the representative of other internal teams to communicate to customer• create an evaluation report on the level of order fulfillment



aCommerce

• Thailand
• Technology, Information and Internet
• 700 & Above Employee

• Customer Services Agent

  • Nov 2018 - Dec 2018

  • handle customer through livechat to provide assistance regarding product, delivery, and payment inquiries• handle complex product related questions that partnering with clients to fully represent client's brand • handle customer through livechat to provide assistance regarding product, delivery, and payment inquiries• handle complex product related questions that partnering with clients to fully represent client's brand



Paroshop Indonesia

• Customer Service Staff

  • Oct 2017 - Oct 2018

  • handle customer problems/complaints regarding product, delivery, and payment inquiries through marketplace (shopee/tokopedia/bukalapak/elevenia/matahari mall/blanja.com)• posting content/product on social media and marketplace• processing customer's order on marketplace • handle customer problems/complaints regarding product, delivery, and payment inquiries through marketplace (shopee/tokopedia/bukalapak/elevenia/matahari mall/blanja.com)• posting content/product on social media and marketplace• processing customer's order on marketplace