Acting Executive Director, Information Technology

• Apr 2023 - Present

Lead a department of 40+ highly skilled IT professionals who specialize in:*Custom development and accessibility compliance*Instructional and collaboration technologies*Enterprise systems and data strategy*Project management, governance, and relationship management*Infrastructure, security, and research*Client services and customer experience

Director of Enterprise Systems and Data Strategy

• Dec 2022 - Present

Responsible for collaborating with leaders across the organization to identify, recommend, develop, implement and support strategic opportunities to meet the college leadership’s goals.Champion the use and development of enterprise solutions within the SC Johnson College of Business including acting as the product manager for CRM solutions. Provide strategy, leadership and direction for the enterprise systems team.Lead the enterprise data analytics initiative for the college by coordinating with college stakeholders and building a strong partnership with university IT to support the data analytics infrastructure and expand the college's analytics capabilities.Work with the executive director to create a highly functioning IT team through business process improvement of internal IT practices, supervising and managing projects, and implementing the college IT strategic plan. Show less

Interim Director of CRM Strategy and IT Strategic Initiatives

• Apr 2022 - Dec 2022

In addition to continuing the job responsibilities as the Associate Director of CRM Strategy and Administration:Developed and launched college-wide strategic initiative to create an integrated data analytics ecosystem which included creating a steering committee, working group and a cross collaboration project team to build a graduate admissions dashboard for the college leadership.Led the effort to develop a 3-year strategic plan for Applications, Teaching, Research and Infrastructure to identify current state, future vision, and conduct gap analysis.Led the effort to expand resource planning and governance to the entire IT organization which included reviewing current practices, training, and improving time tracking and reporting.Led the Statler Hotel roadmap workshop that brought together IT and the Hotel Operations management team for a half day workshop to discuss and prioritize over twenty hotel projects. Show less

Associate Director of CRM Strategy and Administration

• Aug 2016 - Apr 2022

Assistant Director of Business Intelligence

• Jun 2015 - 2016

Support system projects, data analysis and reporting needs of the Johnson community and subject matter experts of some of the School's most critical and valued areas of data and information primarily focused on solutions involving the Salesforce.com platform. Partnered with Motivis Learning as a design partner for their Motivis Unity product and was the first school to implement to their student population, which includes over 1500 graduate-level students. Support system projects, data analysis and reporting needs of the Johnson community and subject matter experts of some of the School's most critical and valued areas of data and information primarily focused on solutions involving the Salesforce.com platform. Partnered with Motivis Learning as a design partner for their Motivis Unity product and was the first school to implement to their student population, which includes over 1500 graduate-level students.

Salesforce Business Analyst

• Jan 2014 - 2015

Project Manager for project that replaced Hobson's CRM with a custom Salesforce application (see video below) and a full suite of other related business processes which included implementing Marketing Cloud, Linvio event management, SUMO appointment scheduling, and Drawloop for document creation. Implemented lead, opportunity, and invoice management for Johnson's Executive Education program. Project Manager for project that replaced Hobson's CRM with a custom Salesforce application (see video below) and a full suite of other related business processes which included implementing Marketing Cloud, Linvio event management, SUMO appointment scheduling, and Drawloop for document creation. Implemented lead, opportunity, and invoice management for Johnson's Executive Education program.

Financial Services Lead

• Jun 2011 - Jan 2014

Managed the Budget & Financial Management Services group which provided financial support to College-level customers of the University & Small Academic Business Service Center. Previously held position of Financial Services Lead for transaction team of six employees. Responsible for implementing consistent and comprehensive financial reporting across all financial management customers. Department subject matter expert for OBIEE financial dashboards. In addition, develop department specific OBIEE Answers reports and provide end-user support for questions related to dashboards. Lead for department technology team which provided leadership, coordination, implementation, training and ongoing support for technology solutions that manage customer and staff information. Microsoft SharePoint system administrator for 45 users. Implemented solutions for task, calendar and document management. Member of University Policy Advisory Group (PAG) 2011-2013 Show less

Business Applications Administrator

• Oct 2004 - May 2011

Microsoft Dynamics GP System Administration for 110 users in finance, A/R, A/P, contact invoicing, sales order fulfillment, and manufacturing. SQL Reporting Services report writing Sharepoint System Administrator Implemented and supported Salesforce.com for the Sales and Marketing team of 90 users. Manager of Database Group that processed over 10,000 sales orders annually. Microsoft Dynamics GP System Administration for 110 users in finance, A/R, A/P, contact invoicing, sales order fulfillment, and manufacturing. SQL Reporting Services report writing Sharepoint System Administrator Implemented and supported Salesforce.com for the Sales and Marketing team of 90 users. Manager of Database Group that processed over 10,000 sales orders annually.