Suresh Balasubramaniam

System Engineer at Handshakes by DC Frontiers
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Contact Information
us****@****om
(386) 825-5501
Location
Shah Alam, Selangor, Malaysia, MY
Languages
  • English Full professional proficiency
  • Tamil Native or bilingual proficiency
  • Malay Full professional proficiency

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Ameera Arref

I have known Suresh for the past few months working in the same team at DXC Technology. We were assigned for Campbell Soup’s Global Service Desk. I have been consistently impressed by his performance on the job as Technical Solution Rep III and the way Suresh handles his work. His knowledge in IT helps me a lot to solve my daily technical job with clients. He is workaholic, good in handling critical situation, skilled in communication and disciplined.

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Credentials

  • Microsoft Certified: Azure Fundamentals AZ-900
    Microsoft
    Jun, 2020
    - Nov, 2024
  • Registered Graduate Engineer (Electronic)
    Board of Engineers Malaysia
    May, 2019
    - Nov, 2024
  • AWS Certified Solutions Architect – Associate
    Amazon Web Services (AWS)
    Nov, 2021
    - Nov, 2024
  • Alibaba Cloud Associate
    Alibaba Cloud
    Jan, 2022
    - Nov, 2024
  • Microsoft Certified: Azure Administrator Associate
    Microsoft
    Oct, 2022
    - Nov, 2024

Experience

  • Handshakes by DC Frontiers
    • Singapore
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • System Engineer
      • Jul 2023 - Present

      # Azure | Datadog integration # Azure VM | Crowdstrike integration # Azure VM | Automox integration # Azure - Instance Scheduling using Function App | Azure DevOps pipeline deployment using GitHub (CICD) | Define Azure monitoring and dashboards | Azure Snapshots # IT infra installation and troubleshooting - Wi-Fi, printer, router # CentOS troubleshooting # SQL database administration using SSMS # Azure | Datadog integration # Azure VM | Crowdstrike integration # Azure VM | Automox integration # Azure - Instance Scheduling using Function App | Azure DevOps pipeline deployment using GitHub (CICD) | Define Azure monitoring and dashboards | Azure Snapshots # IT infra installation and troubleshooting - Wi-Fi, printer, router # CentOS troubleshooting # SQL database administration using SSMS

  • Aventra Group
    • Malaysia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • L2 Cloud Support Engineer
      • Dec 2022 - Jun 2023

      # Managed Service Operation Team - Incident & Event Management # Troubleshooting in Microsoft Azure environment - AAD, Intune, M365, VMs # Monitoring resources with Managed Engine Service Desk Plus and Site24x7 # Azure IAM # Security & Compliance - Sprinto, Change Management # Managed Service Operation Team - Incident & Event Management # Troubleshooting in Microsoft Azure environment - AAD, Intune, M365, VMs # Monitoring resources with Managed Engine Service Desk Plus and Site24x7 # Azure IAM # Security & Compliance - Sprinto, Change Management

  • Cloudify.Asia (HaaS Technologies Sdn. Bhd.)
    • Malaysia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Solution & Architecture Consultant
      • Jan 2022 - Dec 2022

      * Hybrid-cloud deployment using Azure Stack HCI technology (including migration from public cloud, and on-prem) * Disaster Recovery (DR) deployment (to local disk, tape and cloud) using Veeam and VMware tools * Rack and server management in data center * Cloud & DR project management * HPE Greenlake setup * Hybrid-cloud deployment using Azure Stack HCI technology (including migration from public cloud, and on-prem) * Disaster Recovery (DR) deployment (to local disk, tape and cloud) using Veeam and VMware tools * Rack and server management in data center * Cloud & DR project management * HPE Greenlake setup

  • SUARAM
    • Petaling Jaya, Selangor, Malaysia
    • Program Coordinator
      • Sep 2020 - Dec 2021

      Coordinates "People Before Profit" Desk involving issues like Environment, Orang Asli (Indigenous People of Malaysia), Housing-for-Poor, Land-for-Small-Farmers etc. Coordinates "People Before Profit" Desk involving issues like Environment, Orang Asli (Indigenous People of Malaysia), Housing-for-Poor, Land-for-Small-Farmers etc.

  • Cloudify.Asia (HaaS Technologies Sdn. Bhd.)
    • Malaysia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Project Manager
      • Apr 2020 - Jul 2020

      * Manage and supervise project delivery in meeting project objectives within timeline * Projects Involved: Delivery of servers (Dell R740), Pentest and Server Hardening for a Government Entity, Migration of AR/VR /360 Panorama from in-house server to Azure Cloud, Renewal of Gridpro (Windows Azure Pack) license for a Government Entity, Deploying Azure Stack HCI on Dell-R740 server * Manage and supervise project delivery in meeting project objectives within timeline * Projects Involved: Delivery of servers (Dell R740), Pentest and Server Hardening for a Government Entity, Migration of AR/VR /360 Panorama from in-house server to Azure Cloud, Renewal of Gridpro (Windows Azure Pack) license for a Government Entity, Deploying Azure Stack HCI on Dell-R740 server

  • DXC Technology
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Solutions Rep III
      • Mar 2019 - Mar 2020

      * Respond to user inquiries, assess problem with IT equipment and applications, and help to resolve these issues. The team operates 24/7/365 to provide Level 1 and Level 2 support before initiating an escalation to Level 3. * Maintain service records through Servicenow Ticketing Tool. IT assistant includes for categories such as Inquiry, Applications, Hardware, Infrastructure & Network. * Cross-Functional Communications: Proactively worked cross-functionally and cross-departmentally with Support Team personnel to aid on tasks that are outside the scope of SD expertise and for Priority 2 Escalation in Major Incident Management (MIM) Chatroom. * Assisting Knowledge Base (KB) Engineers to improve the Standard-Operating-Procedure in KB. * Involved in setting-up Avaya tools for Campbell’s team i.e. hard-phone 9608G, soft-phone One-X, CMS Supervisor, Interaction Center, and IVR Show less

  • Suku Computers
    • Tanah Rata, Cameron Highlands, Pahang, Malaysia
    • Owner, Director & Tech Lead
      • Dec 2003 - Dec 2018

      * Managed sales and deployment of end-user computing products. Performs on-site task in installation, configuring, operation and troubleshooting. * Technical Support for End-Users of IT Products - Servicing private customers and SMEs (Small & Medium Sized Enterprises) such as The Lakehouse Hotel, The Smokehouse Hotel, The Equatorial Hotel, Bala's Chalet, The Planters Hotel, Father's Guest House, Sandy Beach Resort Pangkor Island, General Hospital Cameron Highlands, Clinic & Surgery Ringlet and Hong Leong Bank Cameron Highlands. * Projects Accomplished # Skilled in engaging users - Local Education Department, School Management and Teachers. Mobilized team members to manage and upgrade computer facilities of 34 schools in Cameron Highlands in 2008 for a total worth of RM 80,000. Excellence in the project - announced The Best IT Service Provider. # Installation & commencement of 34 CCTV 1.3Mp cameras including recording & networking facility at The Smokehouse hotel, Cameron Highlands. A project worth of RM 70,000. Biggest challenge – the project shouldn’t be visible to the guest of the hotel. # CCTV, networking and Wi-Fi setup for Works Department (JKR) site office (Gua Musang – Blue Valley road project) in Royal Lily, Cameron Highlands. A project worth of RM 40,000. Biggest challenge - to setup everything in a very short period – 5 days. Show less

  • Pusat Tuisyen Orkid
    • Cameron Highlands, Pahang, Malaysia
    • Owner & Mathematics Physics Tutor
      • Jan 2000 - Dec 2018

      Tutored more than 400 students throughout 20 years of teaching as a private tutor. Developed and improvised methods to tackle students’ disinterest in Science and Mathematics. Focused on strategic teaching and learning, which produced higher net resultant learning. Assisted some of the best students from Cameron Highlands. Recognised as one of the best Mathematics tutors in Cameron Highlands. Tutored more than 400 students throughout 20 years of teaching as a private tutor. Developed and improvised methods to tackle students’ disinterest in Science and Mathematics. Focused on strategic teaching and learning, which produced higher net resultant learning. Assisted some of the best students from Cameron Highlands. Recognised as one of the best Mathematics tutors in Cameron Highlands.

  • Parti Sosialis Malaysia
    • Cameron Highlands, Pahang, Malaysia
    • Social/Political Activist
      • Apr 2004 - May 2018

      * Managed PSM Community Service Centre in Cameron Highlands for 15 years. * PSM’s National Orang Asli Bureau Chief for 3 years. * Democratic Project Coordination - Contested Cameron Highlands Parliament seat in GE14. Even though I lost, the election campaign was very much organized and successful. I democratically handled a few tasks of the Campaign which include Organization, Finance and Campaign Message. Other tasks include Management, Consultancy, Volunteers, Logistics, Communication, Media Management, Voters Registration, Modern Technology and Internet. *Program Management - Organized and managed: # 5 fund-raising campaign for PSM Cameron Highlands throughout 2010 to 2017. On average each dinner raised about RM 15,000 for the branch. I managed most of the tasks such as Invitations, Ticket Sales, Venue, Advertising and Volunteers. # PSM’s Humanitarian Aid in Kelantan Flood 2014 which involves 18 volunteers, 5 vehicles, 5 days and goods worth of RM 20,000. * Creative Problem Solving / Strategic Thinking - Created a network of small groups focused to resolve their issues. Reps from these groups participate in a bigger group which discuss and decides the direction of the struggle. This method creates solidarity between the groups and escalated them to win through many struggles in Cameron Highlands such as Small-Land Ownership, Anti-Incinerator, Anti-Ulu Jelai Dam, Orang Asli (Natives) Issues, Environmental Issues, Affordable Housing etc. * Analytical Thinking and Writing Skills – Wrote about 30 articles on Social and Political Analysis during my activist days. Some articles were published in PSM’s publication (such as Socialist Perspective and Berita Sosialis), Malaysiakini and Free Malaysia Today. * Represented PSM and presented 2 papers in Socialism Conference in Sydney, Australia in 2016 * Represented PSM as an observer in Asia-Europe People’s Forum (AEPF) in Beijing, China in 2008. Show less

Education

  • Asia Pacific University of Technology and Innovation (APU / APIIT)
    Master of Science, Artificial Intelligence
    2021 - 2024
  • Universiti Teknologi Malaysia
    Bachelor of Electrical (Mechatronic) Engineering, Mechatronics, Robotics, and Automation Engineering

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