Experience

Heartland

• India
• Advertising Services

• Relationship Manager

  • Aug 2023 - Present

  Louisville Metropolitan Area

• Product Owner

  • Mar 2022 - Aug 2023

  Jeffersonville, Indiana, United States



Common Cents Group LLC

• Business Relationship Broker

  • Jan 2017 - Present

  Louisville, Kentucky IT consulting business passionate about helping non-profits gain awareness and secure funds. We assist with grant acquisition, vendor selection, contract negotiation, and digital platform development. Sowing Seeds with Faith - Advising Founder and President, Da'Marrion Fleming, on digital presence and IT procurement. Secured Google Ads Grant providing $10K of in-kind advertising every month. Creating digital marketing campaign to heighten awareness by engaging with the community to… Show more IT consulting business passionate about helping non-profits gain awareness and secure funds. We assist with grant acquisition, vendor selection, contract negotiation, and digital platform development. Sowing Seeds with Faith - Advising Founder and President, Da'Marrion Fleming, on digital presence and IT procurement. Secured Google Ads Grant providing $10K of in-kind advertising every month. Creating digital marketing campaign to heighten awareness by engaging with the community to gain advocates. House of Hope Kentucky - Developed a social media management platform consisting of Mobile/Web site, real-time chat, multi-channel donations, and event management. Show less



Get Beyond

• United States
• Financial Services
• 200 - 300 Employee

• Product Owner

  • May 2021 - Mar 2022

  Product owner for a custom sales compensation platform supporting a national salesforce of 300 individual and affiliate sellers. Product features include: Hierarchical Bonus/Incentive/Residual Payments, Portfolio Health, True Ups, Vesting, and Fraud Detection - Conduct user interviews to identify product enhancement opportunities - Create development specifications for UI, Business Logic, Data Modeling and APIs - Performs backlog management, story grooming, product demoing… Show more Product owner for a custom sales compensation platform supporting a national salesforce of 300 individual and affiliate sellers. Product features include: Hierarchical Bonus/Incentive/Residual Payments, Portfolio Health, True Ups, Vesting, and Fraud Detection - Conduct user interviews to identify product enhancement opportunities - Create development specifications for UI, Business Logic, Data Modeling and APIs - Performs backlog management, story grooming, product demoing, UAT, user documentation Show less



Humana

• Brazil
• Professional Training and Coaching

• Technical Project Manager

  • Jun 2020 - May 2021

  Louisville, Kentucky, United States Responsible for the delivery of an enterprise solution to protect member sensitive data in our non-prod environment via de-identification. - Managed $8 million dollar budget allocated across 50 application teams. - Project scope included 400 applications with a on time delivery of 98% . - Drove transparency of work across our team of 50, through the adoption of O365 technologies (Teams, Planner, Whiteboard, PowerBI)



Yum! Brands

• United States
• Restaurants
• 700 & Above Employee

• Associate Manager, Oracle Cloud Integrations

  • Jan 2017 - Jul 2019

  Louisville, Kentucky Area Oracle Cloud Implementation – Responsible for the development of multiple business critical integrations interfacing with Oracle Cloud HCM (Human Capital Management). I successfully delivered the following integrations; ACA Compliance, Garnishments, Field Level Bonus, Retiree Medical, New Hire State Reporting, and Leave of Absence. - By gathering requirements from functional leaders and analyzing vendor specifications, I formulated process specific design documents for contractor… Show more Oracle Cloud Implementation – Responsible for the development of multiple business critical integrations interfacing with Oracle Cloud HCM (Human Capital Management). I successfully delivered the following integrations; ACA Compliance, Garnishments, Field Level Bonus, Retiree Medical, New Hire State Reporting, and Leave of Absence. - By gathering requirements from functional leaders and analyzing vendor specifications, I formulated process specific design documents for contractor development. - During the development lifecycle, I cascaded progress to stakeholder and customers. - I was also responsible for QA of deliverables and driving UAT acceptance to approval. PS Historical Reporting – Product Manager responsible for delivering a Historical HR Reporting solution. Deliverables included: - Archiving 15 years of People Soft data from AIX DB2 to SQL Server. - Creating a SSRS reporting platform to deliver historical reports. - Engaged with multiple YUM and Brand customer groups to identify reporting needs, design support documentation, and lead user training sessions. Oracle Cloud Development – All contractors were removed from team and development was brought in-house. - Performed a knowledge capabilities analysis and created a matrix to assign responsibilities to team members. - Identified gaps in technical coverage and held multiple session to transfer contractor Know How to team. - Programed integration enhancements and break fixes utilizing Oracle SASS and SOA technologies.

• Associate Manager, IT Internship Program

  • Jun 2016 - Nov 2017

  Louisville, Kentucky Area Responsible for recruiting, sourcing, mentoring, and placing into full time employment, a dynamic team of interns, for YUM IT Share Services. - I aligned with YUM IT and HR leaders to identify future sourcing needs. Established relationships with university professors, staffing coordinators, and Louisville area continuing education programs to identify top candidates. - Represented YUM! Brands at university career fairs, mock interviews, panel discussions and hackathons. - I… Show more Responsible for recruiting, sourcing, mentoring, and placing into full time employment, a dynamic team of interns, for YUM IT Share Services. - I aligned with YUM IT and HR leaders to identify future sourcing needs. Established relationships with university professors, staffing coordinators, and Louisville area continuing education programs to identify top candidates. - Represented YUM! Brands at university career fairs, mock interviews, panel discussions and hackathons. - I structured the group to have weekly meetings, focused on sharing know how from their departments and conducted periodic round tables, where leadership would join to share career growth stories. - I coached members to be active in the community as volunteers for Non-Profits and open source communities. - Trained all team members on Power BI and SSIS technologies. - Managed development of multiple analytics dashboards such as the one used by Yum! Service Desk to monitor ticket queues, customer wait times, and visual alerts for critical incidents.

• Associate Manager, IT Infrastructure

  • Dec 2015 - Jan 2017

  Louisville, Kentucky Area Data Center Migration – Technical Project Manager for an aggressive migration of 500+ servers out of a hosted cloud to an on-premise cloud. - Created a SQL Server database to maintain server inventory, network configuration, application profile, and migration schedule. - Used Kan-ban and SCRUM techniques to identify server dependencies, prioritize weekly move groups, and align Yum IT initiatives with server owners. - Utilized SSRS to create role specific reports for migration team,… Show more Data Center Migration – Technical Project Manager for an aggressive migration of 500+ servers out of a hosted cloud to an on-premise cloud. - Created a SQL Server database to maintain server inventory, network configuration, application profile, and migration schedule. - Used Kan-ban and SCRUM techniques to identify server dependencies, prioritize weekly move groups, and align Yum IT initiatives with server owners. - Utilized SSRS to create role specific reports for migration team, server owners, and leadership. - All servers were migrated in 12 weeks leading to the resolution of a $110K weekly spend Product Evaluation – Led product evaluations for C-Level Webcasting and Call Center technologies. - Conducted sessions with focus groups from Creative Services, YUM Communications, YUM ITSS, and Brand Representatives to understand user wants and aligned with product features. - Performed market analysis to identify solutions capable of providing customer needs. - Established relationships with vendors to schedule user demos, understand costing, and technical requirements. - Presented quantitative results to decision makers from UX experience sessions, fixed costs for Yum! maintenance/support and variable monthly cost per user based on SaaS licensing.

• Associate Manager, IT Governance

  • Aug 2014 - Dec 2015

  Louisville, Kentucky Area Infrastructure as a Service (IaaS) – Responsible for the contractual execution of schedule C (IaaS) in a multi-million dollar cloud agreement with NTT Data. - Influenced IT leaders to alter usage of the Remote Infrastructure Monitoring service. I partnered with NTT to clearly define service offering and renegotiated contract terms. By communicating best practices, use cases, and analytical models to predict future cost, we were able to shift the anticipated $800K overage to an $80K… Show more Infrastructure as a Service (IaaS) – Responsible for the contractual execution of schedule C (IaaS) in a multi-million dollar cloud agreement with NTT Data. - Influenced IT leaders to alter usage of the Remote Infrastructure Monitoring service. I partnered with NTT to clearly define service offering and renegotiated contract terms. By communicating best practices, use cases, and analytical models to predict future cost, we were able to shift the anticipated $800K overage to an $80K surplus. - Audited vendor reported SLA results for 16 IT services. Using data analytics, I uncovered multiple breaches and identified metrics that would better align with user experience. This resulted in modifications to 8 contracted SLA’s. - Created predictive models, communicating future IaaS costs, for moving forward with migrating reammining server inventory into NTT Cloud. This supported leadership’s decision to dissolve IaaS contract.



Ceridian Stored Value Solutions (SVS)

• Team Lead, Strategic Vendor Management

  • Oct 2008 - Jul 2014

  Louisville, Kentucky Area Technical product owner responsible for guiding architecture by maintaining roadmaps, backlogs, and continuous improvement processes. My portfolio of solutions were responsible for the design, production, packaging, logistics and fulfillment of 600 million card products annually, to 50 countries. Portfolio included: - Card Inventory Management System - A predictive analytics platform providing JIT order fulfillment for performance marketing analysis. By integrating stock levels, sales,… Show more Technical product owner responsible for guiding architecture by maintaining roadmaps, backlogs, and continuous improvement processes. My portfolio of solutions were responsible for the design, production, packaging, logistics and fulfillment of 600 million card products annually, to 50 countries. Portfolio included: - Card Inventory Management System - A predictive analytics platform providing JIT order fulfillment for performance marketing analysis. By integrating stock levels, sales, demographics and marketing KPI's, we delivered customers a customized product mix for customer defined profiles. - Card Tracker Customer Portal - Web/Mobile order tracking platform delivering customers, insight into multi-million-unit card orders, sourced through 40 vendors globally. - Visual Manufacturing ERP - The system of record used to manage the supply chain from order creation to product delivery and financial recognition. Highlights: - Influenced senior leaders to create the SVM team. I recognized the Card Production department accounted for 60% of revenue and partnered with leaders to create a team to direct IT architecture and support services. Decreased the department’s IT costs by 40%, in year three. - Supply Chain Integration – Architected a continuous integration process by partnering with industry leaders from around the globe in Printing, Card Personalization, and Shipping Logistics. The EDI process delivered vital BI information on multi-million unit orders in a 60 day production cycle. - Card Production Data Warehouse – Architected a SQL Server data warehouse consolidating the legacy ERP system, EDI feeds from vendor, and manual updates from operations team. By designing SSIS packages, stored procedures, functions, and ETL processes, I was able to provide internal decision makers and consumers insight

• Programmer Analyst, Online Systems

  • Jun 2006 - Oct 2008

  Louisville, Kentucky Area Performed setup, maintenance, and 24-hour 2nd and 3rd level support for all SVS Gift Card clients on a transaction processing system performing 300 transactions a second. Key Accomplishments: - Developed two solution that decreased setup time by 50% and defects by 70% System Configuration Manager – A web application which interrupts computer language online setups and transforms it into business decision information. Synchronize Online Setup - A script-based solution which… Show more Performed setup, maintenance, and 24-hour 2nd and 3rd level support for all SVS Gift Card clients on a transaction processing system performing 300 transactions a second. Key Accomplishments: - Developed two solution that decreased setup time by 50% and defects by 70% System Configuration Manager – A web application which interrupts computer language online setups and transforms it into business decision information. Synchronize Online Setup - A script-based solution which allowed both certification and production teams the ability to copy online setup with a single command. - Cross Functional Training – Developed training materials for Implementation, Sales, and IT departments. focused on how each function could use Online Systems to create World Class Gift Card Solution for our customers.

• Systems Analyst, Merchant Certification

  • Sep 2004 - Jun 2006

  Louisville, Kentucky Area Partnered with Fortune 500 Companies to develop test plans, fraud prevention scenarios, and coding various solutions with a specialization in SOA interfaces. Project scope consisted of integrating client POS and BOH systems with SVS online and batch interfaces. Key Accomplishments: - Implemented first 20 clients on Gift Card Web Service – Clients included Amazon, American Airlines, BP, LL Beam, NFL and Wynn Hotels. I captured learning from the process and in turn, created two repeatable… Show more Partnered with Fortune 500 Companies to develop test plans, fraud prevention scenarios, and coding various solutions with a specialization in SOA interfaces. Project scope consisted of integrating client POS and BOH systems with SVS online and batch interfaces. Key Accomplishments: - Implemented first 20 clients on Gift Card Web Service – Clients included Amazon, American Airlines, BP, LL Beam, NFL and Wynn Hotels. I captured learning from the process and in turn, created two repeatable models for ongoing use. Gift Card Web Service Programmer’s Guide – A technical document designed to provide our client’s system analysts, architects, and developers the necessary technical details and business logic for integrating with the gift card web service API. Certification Test Plan – A working document provided to our clients prior to certification. It provided an expected timeline, deliverables, and progress tracking to completion of project.



Logan's Roadhouse

• Restaurants
• 700 & Above Employee

• Restaurant Operations

  • May 1997 - Aug 2004

  Louisville, Kentucky Area Meat Manager · Responsible for ordering, portioning, and aging all meat products for a restaurant generating more than 3 million in revenue per year. I consistently delivered company low meat costs through the use of skilled inventory management and waste reduction. Corporate Trainer · Responsible for integrating new team members into existing restaurants as well as new store openings. BoH / FoH / Shift Lead · Duties included pre-shift preparation, grill… Show more Meat Manager · Responsible for ordering, portioning, and aging all meat products for a restaurant generating more than 3 million in revenue per year. I consistently delivered company low meat costs through the use of skilled inventory management and waste reduction. Corporate Trainer · Responsible for integrating new team members into existing restaurants as well as new store openings. BoH / FoH / Shift Lead · Duties included pre-shift preparation, grill, expediting, floor service, bartending. Show less